Resources

STR operators growing in 2026 are maximizing revenue per stay. Learn how to increase booking value with AI, smart guest journeys, and curated experiences - without adding workload.

A data-driven guide for Vacation Rental Managers to reduce guest messages, automate what's predictable, and train AI to scale efficiently.

How a Parisian boutique aparthotel added €50 per stay with upsells while scaling to 170 properties through digital guest experience, AI and automation.

Discover why chatbots underdeliver for vacation rentals and what to look for in AI that actually reduces messages and increases revenue.

Learn how a Paris-based vacation rental operator reduced guest calls by 50% and achieved 2.9× ROI in one month using a mobile-first guest experience and unified AI-powered messaging.

Two hospitality tech founders share how hospitality leaders use AI to build stronger vacation rental brands and modern guest experiences.

AI-driven search is transforming hospitality. See how vacation rental brands can stay visible and competitive in an AI-powered travel landscape.

Learn how to stay compliant with the Vrbo Host Cancellation Policy in 2026, avoid penalties for slow responses, and protect your vacation rental income with clear communication and best practices.

See how Spanish STR company scaled 250+ vacation properties, generated extra €15K in month one and cut operations time 75% with AI-powered upsells and guest messaging.

See Exactly How a Family-Owned STR Operator Delivers 5-Star Guest Experiences and Boosts Revenue - Without Hiring Staff

A live session for vacation rental managers & hoteliers ready to turn AI into a trained team member — not another tool to manage.

A boutique Australian short-term rental brand centralized guest communication, automated key pre-arrival steps, and boosted revenue with upsells, with Enso Connect and Guesty integration.

Discover how agentic AI transforms guest communication in hospitality - from scripted chatbots to intelligent systems that think, decide, and act.

An in-depth comparison of AI capabilities, pricing, guest experience features, and support to help vacation rental operators choose the right AI messaging and upsells tool for scale.

Explore the top AI guest messaging automation tools of 2025. Compare Enso Connect, Conduit, Besty AI, and HostBuddy to see which delivers the most reliable, context-aware, and revenue-driving AI autopilot for vacation rentals and boutique hotels.

Why do vacation rental guests expect AI? 78% of travelers want instant, personalized responses 24/7. Learn how guest expectations shifted and what it means for you.

How Simplissimo streamlined messaging across 200 listings, earned a 4.89 Airbnb Superhost rating and added $47 in monthly new revenue per listing.

Conduit (ex HostAI) alternatives for short-term rentals. We compare AI and messaging features, PMS integrations, pricing, OTA partnerships, guest app, and upsells.

Compare SuiteOp and Enso Connect on main features, integrations, support and pricing for hospitality operators.

How reasoning AI is transforming guest messaging for vacation rentals. Faster, source-cited answers, safe autopilot, real ROI, plus an AI tools comparison.

How a Corsican concierge company scaled to 40 luxury villas using Enso Connect and Avantio. Unified guest messaging, guest portal, and in-app upsells drove 40% more incremental revenue.

How to assess, optimize, and justify your tech investments in vacation rentals

New STR trends are emerging - get the data and insights to act on them!

Looking for the best partner to run your Airbnb or holiday-let in Australia? Below you’ll find an up-to-date comparison of leading holiday rental operators - what they charge, where operate, and why they stand out. Plus a quick guide to 2025 short-stay regulations and answers to the three questions owners ask most.

Vacation rental hosts and property managers waste an estimated 21 hours per week on repetitive manual tasks that could be automated. Smart automation cuts the busywork and scales operations. Here are the top 10 automations (proven by real customers).

Airbnb’s new rules are shaking up short-term rentals. Know what’s changing and how adjust.

Discover how Casago Highland Lakes is scaling from 12 to 180 properties in a year with Enso Connect’s AI-powered guest messaging, remote access, and automated upsells - all in one place.

Learn how to spot and prevent AI-powered guest fraud - fake IDs, deepfakes, voice bots - and protect your hospitality business.

H2 2025 Outlook and Trends for STR Industry: The short-term rental (STR) market in 2025 is evolving rapidly, with shifting traveler preferences, regulatory challenges, and tech-driven competition. Here is a synopsis of critical data that STR owners and operators should leverage to boost repeat bookings, optimize pricing, and stay ahead of trends.

Struggling with fewer bookings or market uncertainty? Reset your revenue strategy.

In this webinar, we bring together the Australasian STR All-Stars, leading operators and innovative tech vendors, to share insights on how to succeed in this dynamic market.

Previously, Airbnb’s damage deposit pre-authorization offered some peace of mind. But now, hosts must navigate the process of the Airbnb Resolution Centre to receive costs for damages, which involves proving every receipt and providing photos of the damage. However, there is an exception. Hosts who manage their listings with API-connected software, such as Enso Connect, can set a security deposit or require a damage waiver using Airbnb’s offline fees feature, offering a more streamlined and controlled approach to managing property protection.

Airbnb's Experiences program launch - and relaunch this year - could be the start of more short-term rental platforms partnering with tours and activities hosts and providers to drive incremental revenue opportunities, while delivering the unique guest experience they claim to provide.

Learn how fast response times boost bookings by 116% for short-term rentals. Channel-specific benchmarks, guest communication tools, and proven strategies for 2025

Learn how unified guest messaging in vacation rentals, smart automation, and upsells improved guest experience, team efficiency, and revenue.

Airbnb’s Pivot to a Lifestyle Platform Is a Wake-Up Call for Vacation Rental Operators And a strong validation for guest experience tech.

As an official Airbnb partner, Enso Connect is the only authorized third-party platform for digital guest experience solutions in the vacation rental space. This means you can continue to use Enso for check-in flows, upsells, personalized messaging, guidebooks, and more - all while remaining fully compliant with Airbnb’s evolving policies. We understand these updates may raise concerns.

Discover how a holiday rental business scaled in Australia with AI-powered guest experience: unified messaging, CRM and a branded guest app.

An effective strategy for boosting income for Short-Term Rental professionals involves identifying and filling gap nights—those tricky single nights that fall between longer bookings. These gap nights can often be overlooked, but they present valuable opportunities for increasing occupancy and revenue. By strategically targeting and pricing these nights, rental operators can optimize their booking calendar and reduce unproductive gaps.

Ask these questions to assess the capabilities of a guest messaging tool. This will help you understand whether it meets all your requirements for a scaling hospitality business. See which solution checks more boxes to make an informed decision. 

For Short-Term Rental Operators and Vacation Rental Managers, you can optimize your existing properties to generate more rental income. How can you achieve this? This guide presents actionable steps to unlock revenue in your vacation rental guest journey. We will explore how to offer upsells more proactively and increase conversion rates.

Join us and Mark Simpson, founder of Boostly and the leading authority on vacation rental marketing. Discover the comprehensive 6-step system that has helped thousands of hosts drive more guests to their listings while increasing revenue and guest loyalty.

Are your vacation rentals struggling with rising guest expectations and limited resources? Learn how successful short-term rental managers are boosting profits WITHOUT working harder.

AI messaging, online check-in, digital verification, smart devices—welcome to the future of seamless guest experiences where cutting-edge technology intersects with exceptional hospitality to create unforgettable stays.

Discover how removing guest friction with unified AI-powered communication and comprehensive guest app lead to 61% growth in upsell revenue.

Discover the best unified inbox tools to streamline communication for Airbnb and vacation rental hosts, saving time and improving guest satisfaction.

In this exclusive webinar, Jamie Lane (Chief Economist, AirDNA) and Francois Gouelo (CEO, Enso Connect) break down actionable tips to maximize your property’s revenue, benchmark performance, and tap into hidden profit streams.

Guest experience platforms manage seamless access, unified communication, new revenue streams and personalized touches that make each guest feel special. With the advent of advanced AI systems, innovative vendors like Enso Connect are rapidly disrupting the 'old guard'. If you’re a vacation rental manager looking for alternatives to Duve, Enso Connect is a go-to solution.

In this recap of a webinar, learn first hand from the GoodNight Stays' experience, and get insights, strategies, and practical tips to apply in your own business from hospitality tech experts.

Today's travellers no longer seek just a place to sleep - they crave immersive local culture, authentic experiences, and personalized touches. The 2025 travel trends are clear: nearly half of travelers choose where to stay based on the experiences available nearby. While price sensitivity is another key trend, hospitality professionals should focus on ways to stand out.

Backed by real results, on average, our customers see a 4x return in their ROI investment with us. That means for every $1 spent on our software, our tech drove $4 back into their business.

As a vacation rental property manager, understanding your property's profitability is key to making informed decisions and maximizing returns. But with so many factors to consider - costs, revenue, occupancy rates, and more - it can feel overwhelming. We've got you covered. In this guide, we'll break it down into simple, actionable steps to easily calculate and improve your short-term rentals' profitability.

Discover how vacation rental property damage protection tools help Heimby elevate guest experience, beat the competition and drive revenue.

Infographic for vacation rental managers or short-term rental operators to weigh the pros and cons of offering a damage waiver over a security deposit 'hold' on their guests.

Discover how giving guests an option for damage waivers instead of security deposits can transform your short-term rental business!

Infographic of the economics and revenue potential of vacation rental upsells.

Here are FREE message templates tailored for Airbnb hosts to improve their check-out process:

2024 was a year of challenges and triumphs for the short-term rental industry, defined by resilience, innovation, and a commitment to growth. From navigating strict regulations to capitalizing on new revenue opportunities, STR operators have showcased their ability to adapt and thrive in an ever-evolving landscape. Let’s dive into The Good, The Bad, and The Ugly of 2024 and explore strategies shaping the coming year.

Good reviews help your listing stand out, get noticed by more people, and appear higher in search results. But if you have few or negative reviews, it can scare away potential guests, making it difficult for new hosts to start or for experienced ones to keep their good reputation. So, how do you build a trustworthy reputation, get feedback, give better guest experiences, address not-so-positive comments, and overall improve Airbnb reviews? In this article, discover key strategies to elevate your Airbnb ratings and guest satisfaction.

Discover smarter strategies to scale your short-term rental business without extra work. In this webinar, Enso Connect co-founder and CEO Francois Gouelo and TechTape founder and CEO John An share actionable insights on revenue management, dynamic pricing, and driving incremental revenue with upsells and fees.

Managing multiple short-term rental properties is no easy task - for both newbies and seasoned professionals. As the portfolio grows, so do the challenges. Once you’re managing around 20 properties, the workload becomes overwhelming. And handling it alone or with a small team starts to feel impossible. Hiring more staff often isn’t financially viable at this stage, which is where automation steps in.

Balancing property protection with guest satisfaction can be a challenge for short-term rental operators. Guests expect hassle-free stays - no large upfront deposits or complicated refunds - while property managers need to safeguard against potential damages. Online travel agencies (OTAs) or vacation rental sites will not typically cover damage caused by guests.

A recent KeyData survey revealed a fascinating trend for 2025. 77% will focus on pricing optimization. While 74% of property managers plan to add more properties, only 33% are considering upsells. Adding properties means multiplying your workload—more maintenance, guest communications, owner relationships, and everything else. But what if you could boost revenue by 30% from your existing properties without all that extra work?

This webinar is perfect for Avantio users looking to boost efficiency, increase revenue, and enhance guest experience. Learn how Enso Connect's AI-powered guest communications has helped property managers just like you.

According to SciTech Today, the global short-term rental industry generated revenue of USD 109 billion in 2022. It is expected to reach USD 228 billion by 2030. Europe leads the earnings (33%), followed closely by North America and Asia (approx. 21% each).

From doubt to revenue with upsells: See how Keytoko earned €1,000 in their first month using Enso's automated upselling system.

Revenue optimization is top of mind for the vacation rental industry. In this insightful expert panel, Enso Connect’s Co-Founder and CEO, Francois, and Caitlin, VP of Marketing at Beyond, discuss the evolving landscape, new tools, and strategies to thrive in the year ahead. Learn about the latest dynamic pricing, upsells, and AI-powered revenue solutions to maximize your bookings and boost guest satisfaction.

Discover how GoodNight Stay streamlined operations and boosted revenue with AI-powered guest experience and upselling tools.

This lesson covers how to use your guest data to upsell and drive more revenue per guest, per property.

In this webinar with Enso Connect and Extendteam, we discussed the main challenges of building and managing teams in vacation rental businesses. The experts shared available solutions for efficient staffing in the industry, highlighting the impact of AI and outsourced services.

Are you a short-term rental or vacation rental operator or property manager? Learn how to drive more revenue per guest through upsells. Automating popular upsells prior or during guest checkin is a powerful way to maximize revenue per guest, per listing.

Take the Upselling Course for Short-Term Rentals and Vacation Rentals. In Lesson 3 you will learn how to price upsells to drive more revenue per guest, per listing.

As a Short-Term Rental or Vacation Rental Operator, you will learn the industry best practices in driving more revenue per guest in every listing. Take your rental property to the next level and expand your offerings. Learn how you can drive more revenue per guest, per property. Create exciting new opportunities for your guests and increased revenue for you!

As a Short-Term Rental or Vacation Rental Operator, you will understand industry best practices and learn how to drive more revenue per guest, per property. Lesson One will go over the guest journey and how to unlock additional revenue with upselling tactics.

Discover how The Upgrade Authority a tech-enabled short-term rental start-up grew at a pace of 3 listings per month.

The short term rental market in Florida, United States, is flourishing, with increasing demand for unique vacation experiences. This indicates an excellent opportunity for hospitality businesses to grow and boost revenue.

Colorado’s short-term rental market booms as tourists seek unique stays in the state’s beautiful scenery. With Colorado drawing millions of visitors annually, there is an opportunity for vacation rental operators to grow and drive revenue. Effective upselling strategies can accelerate growth and revenue for hospitality professionals in the area.

Modern guests seek digital interactions, rapid responses, and independent, touchless check-in processes. To meet these demands, property managers are looking for new ways to digitize guest experience with guest apps and portals. These are powerful digital tools that enhance communication, simplify processes and deliver personalized services throughout the guest journey.

As your hospitality business expands, managing guest communication can become challenging without the right strategy and tools. This workshop addresses common issues like overwhelming guest inquiries, human errors, and resulting guest dissatisfaction.

In this one page download, a brief overview of Enso Connect's Boarding Pass is outlined for Short-Term rental managers and vacation rental managers.

In this article, our Enso Connect experts explore the innovative strategies employed by some vacation rental managers for monetizing the slow season and ensuring a steady stream of revenue throughout the year.

Discover how Pillo Rooms a tech-enabled short-term rental management team saved 40 hours per week on pre-arrival communication.

A short-term rental upsell is a powerful tool which refers to the practice of offering guests additional products, services, or upgrades to enhance their stay, while increasing revenue. This strategy is commonly used in the short-term rental industry and can be either operational, or involve tours, activities, and experiences.

Discover how Durango Colorado Vacations a tech-enabled short-term rental operator reduced guest requests with proactive help tools

Around 560,000 Australians (2.9% of the population) own a holiday home. According to Pricelabs, in 2023 Airbnb had around 166,000 listings in Australia, making it the 10th largest market globally. With high competition from hotels and other Australian vacation rental operators, there’s a need to stand out in the market. The good news is that the right upselling strategy provides a competitive edge, regardless of business size.

In the vibrant and rapidly growing vacation rental market of Mexico, upselling has become a key strategy for maximizing revenue and enhancing the guest experience. From the Ruins of Tulum to the cenotes of Yucatán, Mexican property managers have endless opportunities to provide memorable experiences.

If you’re seeking the right platform to manage messaging in your short-term rentals, we’ve compared these two options for you. Three main differences between Enso Connect and Akia lie in their streamlined guest journey approach, inbox functionality, and AI capabilities.

One of the biggest myths about upselling and cross-selling in short-term rentals is that it is not benefitting the guest. That guests might feel taken advantage of. In this webinar we went through the steps of how to do upselling right. When, how and how often to make you offers to be helpful and relevant instead of salesy and pushy.

What do you need to unlock scale in a hospitality businesses? Our guest, Moti Menachem, a Chief Technology Officer at Goldnest Property Management, a leading vacation rental operator in Texas. He shared the company’s journey of transforming mid-tech operations into high-tech systems.

Tune into the fun and insightful conversation about the challenges and opportunities of Australian STR market, responsible growth strategies, balance of teach and human touch for a remarkable guest experience at scale and more.

Our guide provides a detailed overview of the most effective AI options available today, offering you a complete toolkit to choose from. These tools range from chatbots that assist with 24/7 guest inquiries and smart home technologies that enhance in-room experiences, to AI-driven marketing tools that help boost direct bookings and personalized offers.

We’ve thoroughly examined the AI features provided by top industry vendors, comparing everything from automated guest communication systems to AI-powered pricing and booking engines.

How do you manage 300 short-term rental listings and stay true to high luxury standards and a premium guest experience? The challenge is real: as the number of listings increases, so do the complexities and demands. Find out how to solve in this webinar.

Obtenez des réponses à toutes vos questions sur les serrures connectées pour les locations de courte durée par un expert et rejoignez-nous en direct pour poser toutes les questions que nous n'avons pas abordées.

Explore why backing the Canadian short-term rental industry is crucial now more than ever. We’ll identify the ways to do this, such as voicing the rights of Canadian property owners, operators and guest through events and petitions. The upcoming CanStays conference is a networking and learning hub for the industry. It brings together industry leaders, legislative and tourism bodies to discuss the challenges and solutions for the sector.

We are breaking down the complex topic of smart locks in professional short-term rentals. Learn about the advantages, and potential drawbacks to help you make informed decisions for your property management business. In this webinar, we are talking to a leading hardware manufacturer whose smart locks are used in STRs worldwide. Explore the ins and outs of this cutting-edge technology. Discover how smart locks help professional property operators to streamline operations and deliver an exceptional guest experience

Watch our live discussion about smart lock in short-term rentals with Sid Butalia, the regional marketing lead for IglooHome in the U.S. We dive deep into the transformative power of smart locks in hospitality.

In this video, our Cofounder and CEO, Francois Gouelo, dives deep into increasing vacation rentals' visibility and profitability without relying on third-party platforms. Watch the expert tips and strategies, empowering you to take control of your bookings and enhance guest experience.

Today's market demands short-term rental professionals focus on profitability. This means that establishing a direct contact with guests has become essential, not just a nice to have. Hence more hospitality operators seek to build on "owned land," favoring the benefits of direct channels over third-party sites. While there are many advantages to having visibility with online travel agencies, building a direct booking strategy is important. The foundation of the direct booking strategy for short-term rentals lies in owning and leveraging data. 

Looking at AI adoption in hospitality - specifically the vacation rental and short-term rental industries.

Is AI truly available for short-term rental professionals today? We've invited hospitality tech experts to delve into practical applications and real-life examples of implementing AI in short-term rentals.

Discover how Jacksonheim a short-term rental modern lifestyle brand ensuring consistency in communications, efficiency & scalable operations

Lifestyle Community’s service-oriented amenity offerings needed an elevated mobile guest experience to augment their luxury experience from booking to check-out.

Read our luxury hospitality remote management case study, where Rove Travel shares how they manage multi million dollar houses at scale.

This article contains ways vacation rental managers can improve their business using ChatGPT. It details practical rental property applications with suggested AI prompts to optimize property services and operations.

Dive in the case study of Chalets Hygge, a boutique vacation rental with unique vision on guest communications, experience and local ties.

In 2024, the global economy is marked by a lot of uncertainty. Many factors like ongoing geopolitical tensions, fluctuations in global markets, and the lingering effects of the COVID-19 pandemic are attributes. All businesses, including those in retail, technology, and services, face upcoming challenges. For vacation rental property owners and managers, it may be tough to increase vacation rental profitability. 

In the world of short-term rentals (STR), even a modest get-together can rapidly escalate into a full-blown party, leading to potential property damage and considerable stress for the owner. Understanding how to implement effective strategies to control and prevent such situations is crucial for maintaining the integrity of your property and ensuring a positive experience for all guests. This guide will provide you with practical tips and proven methods to help you stay ahead of potential issues and maintain a safe and enjoyable environment for your rental property.

CEO of Enso Connect Francois Gouelo joins a respected panel of hospitality experts, making their predictions for the short-term rental industry in 2024.

What makes a hospitality company “future ready”? It boils down to having a crystal-clear vision, the dream team, and the tech that's on point. Dive into the recording of our live chat. It is jam-packed with stories straight from the trenches. This is one conversation you'll want to be a part of!

Discover how Jetstream transformed business in this detailed case study ⚡ Learn strategies & outcomes that led to success in the competitive market.

As technology becomes a bigger part of our lives, it’s also becoming a key player in making vacation rentals safer and more guest-friendly. Smart locks are at the heart of this change. These digital locks simplify access for guests and boost security for property owners.

Imagine providing your guests with a handy, digital assistant that guides them through your property and the local area, tailored to their preferences and accessible right from their smartphone. This brings convenience and takes their experience from good to exceptional.

Choosing the right technology can feel like solving a complex puzzle. Each piece promises to be the one that completes the picture. The modern vacation rental manager is facing an overwhelming array of choices, offering to streamline operations, enhance experience, or boost bookings. The graph below, created by AJL Atelier in January 2023, vividly illustrates the fragmentation of the short-term rental technology landscape.

Our list of top vacation rental management companies in Texas serves as a valuable resource for vacation rental homeowners seeking a trusted and reliable management partner. This curated list highlights companies that have demonstrated a positive track record of success, extensive industry experience, and a steadfast commitment to delivering exceptional service.

Tips To Improve Your Airbnb Check-In Process

In this VRMA session, vacation rental managers will begin to understand the technology landscape and identify the specific issue they may have in their own business, and be able to create a framework for addressing and navigating the technology fragmentation in a practical way today to improve business operation.

The check-out time can bring its own set of hurdles. From guests leaving things behind to confusion about departure steps to issues like lost items or unclear instructions, it’s a crucial time that needs attention. Here are some free Templates.

We’ve curated a list of California’s top vacation rental management companies that stand out for their professional service and industry insights. Whether you’re a seasoned property owner or new to the game, this article aims to assist in your pursuit of the perfect management partner.

Short Term Rental hosts can connect guests with helpful services and earning commissions in the process. This is great for services like luggage storage or equipment rentals.

GuestView Guide’s parent company, Sharp NEC Display Solutions has announced that the product has been discontinued as of October, 2024. f you are a user of this product, looking for the best alternative to GuestView Guide, consider Enso Connect.

By harnessing the capabilities of ChatGPT, Airbnb hosts can offer a more professional, efficient, and enjoyable experience for their guests, while also making their own management tasks more streamlined and effective. By using powerful tools like AI within your Airbnb business you’re going to be ahead of the competition and even become an AI expert.

Dive into Roami's streamlined guest communication and guest-centric approach as main drivers of the company tremendous growth.

Managing guest communication across various platforms, such as Airbnb, VRBO, Expedia, and more, can be a daunting task and often comes with challenges. Each platform typically has its own messaging system, requiring hosts to switch between multiple accounts daily, complicating matters. Enso Connect is the solution.

Virtual Assistants (VAs) are revolutionizing the way vacation rental properties are managed. Often working remotely, VAs allow property owners to focus on strategic aspects of their business while VAs can deliver 5-star guest experiences. This can result in higher occupancy rates and a growing rental property.

Effectively operating your vacation rental property requires the right tools, and a Property Management System (PMS) is at the top of the list.

Our list of top vacation rental management companies in Florida is a helpful guide for homeowners looking to find the right match. It highlights companies with great track records, skills and expertise, and a focus on exceptional service.

Upselling in vacation rentals means offering additional services at additional cost, such as airport transfers, guided tours, or premium amenities. These services can elevate the stay experience for guests and increase revenue for operators.

The popularity of vacation rentals in Europe is growing steadily among travelers. Both owning and staying at these rentals offer unique experiences and a sense of home away from home. Guest registration involves hosts providing local authorities with information about the individuals staying in their vacation rentals.

Our list of the top vacation rental management companies in Canada serves as a valuable resource, enabling you to vet and select the most suitable rental companies based on their proven track record, expertise, and commitment to exceptional services.

Our list of the top vacation rental management companies in Mexico serves as a valuable resource, empowering you to choose the ideal company based on their proven track record, expertise, and commitment to exceptional services.

Our list of the top vacation rental management companies in the UK serves as a valuable resource. It will enable you to vet and select the most suitable company based on their proven track record, expertise, and commitment to exceptional services.

Watch the engaging conversation featuring accomplished hospitality professionals and thought leaders as they share their tips and insights on expanding their holiday rental businesses in Australia and New Zealand.