Intro
Enso Connect has partnered with Mount to seamlessly integrate rental amenities and upsell opportunities into the digital guest journeys of short-term rentals. This collaboration enables vacation rental operators and boutique hotels to provide a comprehensive range of rental amenities through a unified guest portal.
With this integration, guests can easily access and select additional amenities and services during their stay, all from a single, convenient platform. This not only enhances the guest experience by offering personalized options and upgrades but also allows property managers to streamline their operations and boost revenue through targeted upselling.
By incorporating Mount’s features into Enso Connect’s digital guest journey, property managers can create a more engaging and efficient booking process, ultimately driving higher guest satisfaction and increased profitability.
Enso Connect + Mount: why we are partnering
We are both agents of change within the hospitality industry, driving the convergence of hotels and vacation rentals. Mount empowers short-term rental businesses to differentiate themselves by offering hotel-like amenities and increasing revenue through the rental of popular equipment. Enso Connect enhances these offerings by seamlessly integrating them into the guest journey, thereby streamlining operations for property managers and elevating the overall guest experience.
For example, consider offering rental e-bikes through your property. With our integrated solution, guests can receive a “ride-the-city” deal before their arrival, allowing them to book and pay for the e-bikes online with ease. This simple addition not only provides travelers with a convenient and enjoyable vacation upgrade but also generates an additional $30-90 per booking for property operators.
By combining Mount’s amenity rental solutions with Enso Connect’s streamlined processes, property managers can enhance their offerings, improve operational efficiency, and increase their revenue potential, all while providing a superior experience for their guests.
Modern day guests want an experience, not just a place to stay
We share a commitment to delivering a personalized guest experience through unique hospitality offerings, all facilitated by cutting-edge technology. Both Enso Connect and Mount are dedicated to enhancing the way guests interact with their accommodations by integrating innovative solutions that cater to individual preferences and needs.
Our shared values center around using technology to provide seamless, tailored experiences that not only meet but exceed guest expectations. By leveraging advanced tools and platforms, we aim to transform traditional hospitality practices, ensuring that every interaction is meaningful and every service is customized to enhance the overall guest journey.
This dedication to personalized service and technological integration enables us to offer exceptional value to both guests and property managers, setting new standards in the industry and driving the future of hospitality.
”“With the rise of unique stays popping up everywhere, guests' needs are changing. They no longer just want a place to stay, they want an entire experience. To take your short-term rental listing to the next level, outfit your listing with rentable bikes, scooters, golf carts, kayaks, paddleboards, private chefs, private masseuses. Whatever you own can be turned into an rentable amenity.”
Madison RifkinFounder and CEO of Mount
”“Modern travelers are tech-savvy, they are looking for frictionless, intuitive, and tailored experiences, at every step of their journey. There are endless ways to delight guests at every step of their journey: from inquiry to check-out and beyond. We remove fragmentation and bring one easy guest environment that ties all the technologies together for a complete digital experience.”
Francois GoueloCofounder and CEO of Enso Connect
How it works for property managers
How can busy operators manage additional amenities on top of their short-term rental property? There are logistics, maintenance, insurance and financial issues that require additional attention, time and effort.
Mount takes care of this part. All property managers need to do is list amenities on the Mount platform and their team will do the rest. Guests will be able to rent out the amenities on property, day or night, from their phones. To end their rental, guests are required to return the rented amenity back on property, ensuring that the amenities are locked up and safe when they are not in use.
Enso Connect keeps all this under one roof, facilitating frictionless communication and payments, adjusting the upsell process to the needs of every lodging business.
How it works for short-term rental guests
With the Boarding Pass, Enso Connect’s web-based guest app, travelers are following a seamless digital guest journey from booking to checkout. Operators send the Boarding Pass link to their guests after the booking to let the journey begin. This one-stop guest portal is where travelers can get everything they need for a joyful stay, anytime they need it. It’s a vacation experience hub in your guests’ hands, literally. Vacation rental guests can receive personalized offers, order add-ons and pay on the go, while communicating with operators in real time.
You might also be interested in: How to increase profits with vacation rental upsells
Offering rental amenities in vacation rentals: top concerns and solutions
Two main concerns related to offering rental amenities in short stay businesses are difficulty to implement and the additional issues/requests that can occur while offering a specific add-on.
Here are some real life examples:
Difficulty to implement – logistics, insurance, risks
Many short-term rental operators don’t have the capacity to deal with the logistics and the liability issues of rental amenities.
While it is understandable, knowing how busy managing short-term rentals can get, Mount can simplify these processes for operators.
Mount allows hosts to add-on amenities to their property creating a new stream of revenue with little to no extra effort on their part. Hosts have the ability to manage their amenities virtually with the Mount platform at any time, from anywhere!
Many hosts and property managers are hesitant in adding amenities, especially electric ones to their properties because of the liability aspect. This is where Mount steps in. They are able to insure general injury liability for rental amenities like electric bikes and electric scooters, which would otherwise be hard to come by and very pricey for individuals looking to rent amenities on their own.
Need to deal with more customer issues
Short-term rental property managers are concerned, and rightfully so, that offering upsells will increase the number of guest touch points. Meaning dealing with more customer issues, when things don’t go as planned.
While this is a legitimate point for a business with limited resources, guest touch points can become opportunities. With the right tech, processes and guest communication, property managers can overcome the challenges related to work overload and start earning more money with upsells.
Conclusion
The Enso Connect + Mount combo removes friction from the vacation rental upsell process, enhancing the guest experience and increasing revenue for operators.
