A Frozen Key
In February of 2019, I went to Mont-Tremblant for a weekend ski-trip with some friends.
When we arrived at the Airbnb the key was frozen under the doormat. We had to use lighters to unfreeze it and get in! Once we got in, we were immediately confused by the heating system, and the host was not responding to any of our questions. When we checked out, we asked the landlord for further instructions and still no answers.
Almost a week later I received a message from the host saying the heating system was turned off and a window was left open leading to frozen pipes in the kitchen. This whole situation could have been avoided with smart devices, better communication, and a true home owner mindset.
— Francois Gouelo, Co-Founder