Build brand loyalty and drive more direct bookings.
- Manage guest data to drive direct bookingsÂ
- Craft personalized relevant conversationsÂ
- Keep guests engaged to create repeat businessÂ
- Address inquiries and guest issues faster
![Enso Connect's Hospitality CRM main screens](https://gcamkobrlepn-u2971.pressidiumcdn.com/wp-content/uploads/2023/01/CRM-Header-v3.webp)
Drive more direct bookings with a hospitality CRM
How it works? 3 easy steps
![Guest data management in hospitality CRM](https://gcamkobrlepn-u2971.pressidiumcdn.com/wp-content/uploads/2023/01/CRM-Step-1-v1.webp)
1. Collect data
![Messaging personalization in Enso Connect's hospitality CRM](https://gcamkobrlepn-u2971.pressidiumcdn.com/wp-content/uploads/2023/01/CRM-Step-2-v1.webp)
2. Personalize interactions
![Automating a targeted marketing campaign in Enso Connect's CRM](https://gcamkobrlepn-u2971.pressidiumcdn.com/wp-content/uploads/2023/01/CRM-Step-3-v1.webp)
3. Drive revenue with targeted campaigns
Manage guest interactions and data throughout your guest journey
Why our CRM system is unique
![Guest data collection with technology](https://gcamkobrlepn-u2971.pressidiumcdn.com/wp-content/uploads/2022/12/Data-Collection-Header.webp)
Data Collection
Collect guest data throughout the entire journey, from the contact and personal details at the verification stage, to preferences and sentiment during the stay.
![CRM Segmentation v2](https://gcamkobrlepn-u2971.pressidiumcdn.com/wp-content/uploads/2023/06/CRM-Segmentation-v2.webp)
Customer segmentation
Segment your guests by travel reasons, past purchases, preferences, sentiment, and much more.
Personalize messages and offers for elevated guest experience and increased revenue.
![Enso Connect's unified inbox for efficient guest communication](https://gcamkobrlepn-u2971.pressidiumcdn.com/wp-content/uploads/2022/12/Unified-Inbox-Header.webp)
Unified inbox for all conversations
Enso Connect captures your guest conversations from Airbnb, email, SMS and WhatsApp and makes all messages available in a single inbox. All messages are displayed in the guest profile.
Guest relations workflows and automations
Create workflows based on If This Then That conditions. Choose from an array of actions to be performed, such as – sending confirmation messages, tailored offers, payment reminders, and updating guest details.
![Guest messaging automation based on the sentiment recognition](https://gcamkobrlepn-u2971.pressidiumcdn.com/wp-content/uploads/2023/01/CRM-Workflows-v1.webp)
Targeted marketing campaigns
Craft hyper-focused marketing email, SMS and WhatsApp campaigns that convert.
![Automating a targeted marketing campaign in Enso Connect's CRM](https://gcamkobrlepn-u2971.pressidiumcdn.com/wp-content/uploads/2023/01/CRM-Step-3-v1.webp)
Metrics tracking
Simplify complicated data into visual reports. You will be able to see booking channels, lengths of stays, cancellation patterns, purchases made, sentiment, conversations, etc.
![Tracking performance metrics in Enso Connect's hospitality CRM](https://gcamkobrlepn-u2971.pressidiumcdn.com/wp-content/uploads/2023/01/CRM-Metrics-Tracking-v1.webp)
Export Your Data
This is your data, not Enso Connect’s. Export your data in Json or CSV format anytime to import in other tools you might use like Mailchimp, Hubspot, or other CRMs.
![Exporting guest data in Enso Connect's hospitality CRM](https://gcamkobrlepn-u2971.pressidiumcdn.com/wp-content/uploads/2023/01/CRM-Export-v1.webp)
Your hospitality CRM to increase revenue with upsells, repeat guests and direct bookings
Improve your business with data.
One App, One Journey, Many happy guests.
Personalize your Guest Experience today!
Simplify the Experience
Contactless Check-in
Contactless Checkout
Digital Guidebooks
Smart Locks
Increase Revenue
Personalized Upsells
Affiliate Links and Local Services
Automate Operations
Wifi & important information
Guest Journey Editor NEW
Custom automations and workflows
AI Context analysis
Personalize Communication
Inquiry to booking converter
AI Sentiment recognition
AI Predicted responses
Unified Inbox
Drive Return Guests
Apple Wallet
Branding & Social Media
CRM BETA