Boarding Pass by Enso Connect is an ultimate tool for providing your guests with a seamless, quick and easy experience from booking to check-out and beyond. It combines the features and benefits of digital front desk, virtual concierge, interactive guidebook, control panel for smart locks and smart home devices, as well as upsells hub and marketing assistant. 

All the features can be automated and customized to the exact needs of the host, property manager or hotelier. They can introduce guests to the property, providing them with all essential information, verify visitors, sign agreements, offer upsells and accept payments, provide access to the property and monitor conditions of the stay.  

While digital guidebooks are handy tools to reduce repeat questions and provide guests with the information they need for a great stay, they only cover one part of the complex system of interactions throughout the guest journey. 

Usually, to create a remarkable digital guest experience, operators would need to have four to five different softwares, such as an online check-in tool, guest verification and insurance provider, smart locks and devices integrator, digital guidebook, upsells hub, messaging app, all plugged-in to their PMS.   

With Enso Connect being a complete guest experience platform, our Boarding Pass reduces the need for multiple solutions, working smoothly with PMS and other partners.

Depending on the number of listings and whether the operator has a PMS or not, creating and setting up a Boarding Pass account varies from 3 days to 1 month.

Get in touch with our team to discuss your needs and receive a quote for a guest experience solution tailored to your business.

We have something better than a trial – a 30 days money back guarantee!

Connect with our team to get more details about this.

We work closely with every customer, setting up the account, building experiences and customizing the features to their needs. To start seeing benefits of the tool, it has to be set up and synced with the source of your data.

Our setup fee is the cost associated with tailoring customized experiences for specific needs of the customer. Researching, educating and supporting all the way until the moment, when the guest experience process is set on autopilot.

Our onboarding process is fully streamlined. Jump on a demo call with one of our guest experience architects to see if it works for you. 

Once you’re ready to be enso-connected, we will share the onboarding link to create your account in seconds. After your account is created, we have three training sessions to help you succeed.

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Our team, headquartered in Toronto, is available during work hours. We also have an emergency contact for cases we don’t want to think about but are ready to help anytime.

We are integrated with the leading and most popular PMS operators on the market. The team is currently working on new integrations, growing the partner list every month. Please see the list of our current and upcoming partners here. 

Yes, you will be able to create a Boarding Pass account and create links for your listings with the Basic plan. In order to connect smart locks, process payments and perform guest verification, as well as to be able to create custom experiences, you need a PMS connection and a Premium plan.  

Boarding Pass is a web app. It doesn’t require downloading apps and updates, not taking up space on guests’ smartphones. 

You can facilitate upsells, such as early check-in and late check out, breakfast, pool heating, etc. Thanks to our partner Mount you are able to offer and earn on rental amenities, such as electric scooters, bikes, golf and beach equipment, etc. 

We have a Stripe payment integration, allowing hosts to receive payments in seconds.

Once you have an Enso account connected to your PMS, you can communicate with your guests through email, text messages, WhatsApp and AirBnB messages.

Once you have an Enso account integrated with your PMS, you can connect your smart locks and other smart home devices and control them right from the Boarding Pass.

A short-term lease agreement can be included in the Boarding Pass as one of the guest onboarding steps. Operators can automate the process, sending different agreements according to predefined rules. For example, big groups vs individuals or guests booking on Airbnb vs other channels.

We have an opt-in message on the guest details form to keep your marketing compliant with the General Data Protection Regulation. You can customize the form with any questions you want to ask your guests.