Skip to main content

Boutique Hotels

Create a digital hotel. Delight your guests with personalized contactless experience.

Empower your hospitality business with cutting-edge technology for increased efficiency, revenue and guest satisfaction

Get started

Boutique hotels guest experience

Watch a case study

Reimagine your guest journey

Booking confirmation
Guest verification
Contactless check-in
During stay
Checkout
Post stay

Booking Confirmation

Get guests excited for their stay!

Boarding Pass

Send a confirmation message and include your Boarding Pass with essential information for a perfect stay.

WHEN
Booking is confirmed
THEN
Send an SMS, Email, Whatsapp message to the guests containing the Boarding Pass link
Check-in instructions in boutique hotels

Offer worry-free travel with automated insurance

Custom Automations

Set up an automation to purchase a travel insurance policy upon a successful guest verification

WHEN
Guest verification is completed
THEN
Send a webhook to AIG to automatically create a travel insurance for the Guest upon a successful guest verification
Protect your property from bad guests

Guest Verification & Data Collection

Verify your guests and collect data for personalization

Boarding Pass

ID Verification – 3 options are available:

None
  • No verification required
    (for example, for returning guests)
Standard
  • First and Last Name
  • Email address
  • Phone number
Custom
  • Any fields you want guests to fill out, mandatory or optional.
  • For example, flight numbers and arrival times for airport pick ups.
  • Collect a photo ID and/or a selfie.
  • Add extra security with our verification partners Autohost or Superhog.
  • Add automated agreements in your guests’ preferred language.
  • Add security deposits or damage waivers.
Guest contact details collection at the verification stage

Choose protection level based on booking channel & more

Custom Automations

Create custom flows with 3rd party verification, agreements, or security deposits as needed. Add extra security for direct bookings, last-minute, or suspicious requests.

IF
Booking channel is not Airbnb
THEN
Collect front and back ID

After verification, the guest can access the Boarding Pass.

Release check-in instructions at your chosen delay (1 day, 2 days, 1 hour, 15 minutes).

Automate and customize your guest verification by booking channel

Charge custom fees, security deposits or damage waivers

Stripe Integration

Custom Automations

Maximize convenience and protection for you and your guests. Automate the process of charging a security deposit or damage waiver to guests based on the channel or property.

Let guests choose the method of protection they prefer.

Add new revenue streams with pet fees or other custom fees of your choice.

Damage Waiver and Safety Deposit fees in the guest app

Remind guests to complete their information

Custom Automations

Set reminders for guests to fill out the Boarding Pass information before arriving at the resort.

WHEN
Guest booking is confirmed
ONLY IF
Verification is pending
THEN
Send an SMS, Email, Whatsapp message to the guests to remind them to fill in their details
Collecting essential guest information

Pre Check-in

Set the tone for your guests’ stay

Boarding Pass

Digital Guidebooks

Send guests a pre-check-in message with your hotel rules, neighborhood guides and upsell offers.

Boutique hotels - happy guest

Monetize pre-arrival experience with upsells

Custom Upsells

Send personalized offers to guests before arrival.

Use data to tailor these offers to their unique needs.

Upsells in boutique hotels

Contactless Check-in

Efficiently manage multi-room check-ins

Listing Groups

We will group hotel rooms with the same check-in instructions. You can add step-by-step instructions to each group.

Contactless check-in with the Boarding Pass

Deliver on a high-tech low touch experience

Boarding Pass

Allow access by releasing the check-in button in the Boarding Pass.

The guests simply follow the steps all the way to their room.

If smart locks are integrated with Enso Connect, guests can open the door from the Boarding Pass, and you’ll know they have arrived.

Connect smart locks for contactless check-in

Elevate your boutique hotel digital guest experience

Request a Demo

Contactless Checkout

Make tipping purely cashless

Custom Upsells

Make cashless tipping a standard for your Guests’ convenience and better tips for your staff.

WHEN
guest checks out
THEN
offer a cashless tipping in addition to a SMS, WhatsApp, or email reminders

Add tip options for Guests to choose from: $20, $50, $100, etc.

Customize your hospitality upsells with different currencies

Increase 5-star reviews

Custom Automations

Get 100% 5-star reviews by reminding satisfied guests to leave feedback at checkout.

WHEN
the guest's sentiment is positive and higher
THEN
automatically send a review request

Send checkout instructions, offer late checkout, encourage direct bookings, and more!

Guest feedback collection in boutique hotels

Post Checkout

Get more returning guests

CRM

Use guest data to drive repeat business. Segment past guests and send personalized offers at the right time.

WHEN
guest last stayed 8 months ago
THEN
send a message about the one year stay anniversary coming up + discount
Vacation Rentals Rebooking

Streamline operations to say goodbye to hospitality labor shortages

Request a Demo

Our numbers at a glance

55

Countries

30

Homes

1.2

Guest profiles

4.7

Software ROI

Our Customers’ numbers

70

Messages automated

95

Decrease in response time

100

Revenue per guest increase

You’re in good company.

Trusted by the pros in Hospitality.

Testimonial Ashley Banks v2
Testimonial Meredith Rumsey

Deliver professional hospitality with a personal touch

Contact us