Boutique Hotels

Create a digital hotel. Delight your guests with personalized contactless experience.

Empower your hospitality business with cutting-edge technology for increased efficiency, revenue and guest satisfaction

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Trusted by modern hoteliers

Reimagine your guest journey

Booking Confirmation

Get the Guest Excited for their stay!

Boarding Pass

Send a confirmation message and include your Boarding Pass with essential information for a perfect stay.

WHEN

Booking is confirmed

THEN

Send an SMS, Email, Whatsapp message to the guests containing the Boarding Pass link

Check-in instructions in boutique hotels

Offer worry-free travel with automated insurance options

Custom Automations

Set up an automation to purchase a travel insurance policy upon a successful guest verification

WHEN

Guest verification is completed

THEN

Send a webhook to AIG to automatically create a travel insurance for the Guest upon a successful guest verification

Guest Verification & Data Collection

Verify your guests and collect valuable information for personalization

Boarding Pass

ID Verification – 3 options are available:

None

No verification required
(for example, for returning guests)

Standard

First and Last Name
Email address
Phone number

Custom

Any fields you want, mandatory or not, for the guest to fill out.
For example, flight numbers and estimated arrival times, in case guests requested an airport pick up
Collect a photo ID and/or a selfie.
Use one of our verification partners, Autohost, Superhog, Paertee, for more security layers.
Add automated personalized agreements in your guests’ preferred language.
Add security deposits or damage waivers.

Guest contact details collection at the verification stage

Choose the level of protection based on the Booking Channel or other parameters

Custom Automations

Create custom flows, adding a 3rd party verification, agreements and/or security deposit, only when it is needed. Add an extra security layer for direct bookings, last minute or suspicious requests, etc.

IF

Booking channel is not Airbnb

THEN

Collect front and back ID

Once the verification is completed, the Guest can then access the Boarding Pass.

The check-in instructions are gated at your leisure and can be released within the delay you choose (1 day, 2 days, 1 hour, 15 minutes).

Automate and customize your guest verification by booking channel

Charge custom fees, security deposits or damage waivers

Stripe Integration

Custom Automations

Maximize convenience and protection for you and your guests. Automate the process of charging a security deposit or damage waiver to guests based on the channel or property.

Let your guests choose the method of protection they prefer.

Add new revenue streams with pet fees or other custom fees of your choice.

Damage Waiver and Safety Deposit fees in the guest app

Remind guests that have not completed the information

Custom Automations

Set up reminders for the Guests to fill out the Boarding Pass information to ensure all Guests complete these steps prior to their arrival at the resort:

WHEN

Guest booking is confirmed

ONLY IF

Verification is pending

THEN

Send an SMS, Email, Whatsapp message to the guests to remind them to fill in their details

Smooth the impact of flight delays with exceptional service

Use the flight information, collected during the verification process. Automatically notify guests of flight delays and ensure exceptional experience despite inconveniences. For example, by ensuring that the pickup will still occur or offering a complimentary refreshment upon arrival.

WHEN

a tag (flight_delay) is added to the guest's reservation

THEN

Automatically send an update message to the guest

Pre Check-in

Set the tone for your guests’ stay

Boarding Pass

Digital Guidebooks

Send your guests a pre check-in message with your hotel rules, neighborhood guides and upsell offers.

Monetize your pre check-in experience with upsells

Custom Upsells

Send personalized offers to your guests before they check-in and arrive at your hotel.

Use guest data and conditions to tailor offers to meet the unique needs of your guests without overwhelming them.

Contactless Check-in

Efficiently manage your multi-room digital check-in

Listing Groups

We will group your hotel rooms with the same check-in instructions into listing groups. You can add step-by-step, picture-by-picture check-in instructions to the relevant groups.

Boarding Pass

When the check-in instructions are available to the Guests (at the time of your choice), a check-in button will be displayed in the Boarding Pass.

Deliver on a high-tech low touch experience

Boarding Pass

When the check-in instructions are available to the Guests (at the time of your choice), a check-in button will be displayed in the Boarding Pass.

The guests simply follow the steps all the way to their room.

If the smart locks are directly integrated with Enso Connect, the Guest can open the door from the Boarding Pass and you will know that they are in.

Connect smart locks for contactless check-in

Elevate your boutique hotel digital guest experience

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Upsells and Bespoke Experiences

Personalize your food & beverage, and custom upsells

Custom Upsells

Offer food & beverage add-ons, flexible check-ins and checkouts, and configure your own custom upsells.

Send your offers throughout the guest journey: pre-, during and post-stay. Set conditions to send out the right offers to the right guests with smart automations.

Configure currency and price settings and streamline online payment with our Stripe integration.

Food and beverage upsells in boutique hotels

Provide bespoke experiences

Custom Automations

Identify your VIP guests and greet them by the name.

WHEN

"total guest paid" is greater than x

THEN

greet by the Guest Name

Alternatively, important Guests can be tagged as “VIP”and this same action can be triggered as follows:

WHEN

"guest tag" contains "VIP"

THEN

greet by the Guest Name

Contactless Checkout

Make tipping purely cashless

Custom Upsells

Make cashless tipping a standard for your Guests’ convenience and better tips for your staff.

WHEN

guest checks out

THEN

offer a cashless tipping in addition to a SMS, WhatsApp, or email reminders

Add tip options for Guests to choose from: $20, $50, $100, etc.

Customize your hospitality upsells with different currencies

Increase highly satisfied review conversion

Custom Automations

Receive 100% 5-star reviews by reminding the highly satisfied guests to leave their feedback right at the checkout.

WHEN

the guest's sentiment is positive and higher

THEN

automatically send a review request

Send step-by-step checkout instructions, prompt to purchase a late checkout upsell, encourage guests to book directly on your website for next visits and much more!

Guest feedback collection in boutique hotels

Post Checkout

Get more returning guests

CRM

Use your guest data to drive repeat business. Segment the audience of your past guests and reach out at the right time with the right personalized offers.