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24/7 Guest Support Service for Scaling Hospitality Businesses

Powered by Extenteam
Increase Guest Satisfaction

with round-the-clock assistance

Boost Revenue

through better booking and upselling conversions

Scale Efficiently

Smart Automation vs + Personal Touch

We’ll manage your guest inquiries, as you focus on growing your business

As your business grows, so do your guest inquiries. Maintain excellent service across all properties without overspending on staff. Use technology and innovation while preserving the human touch.

EnsoAssist is the perfect blend of our skilled automation and Extenteam’s professional hospitality support agents, who are trained to respond to guest requests around the clock using the Enso Connect platform.

You have the flexibility to use tech for routine queries and human support for complex issues or night-time needs. The choice is yours, tailored to your business needs.

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What you get with EnsoAssist

  • 24/7 Guest messaging
  • After-hours support
  • Inquiry to booking and upsells converter

How to connect

The service is exclusively available to Enso Connect users and requires an EnsoAssist package activated.


Contact us to request the pricing, as we roll out the EnsoAssist packages.

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Unified messaging

Email, SMS, WhatsApp, Airbnb through Enso Connect’s AI-driven unified inbox

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Guest service

Inquiry to bookings conversion, guest questions, concierge service

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After hours support

Your guests’ urgent requests taken care of 24/7



Extenteam is redefining how short-term-rental (STR) property managers solve their staffing challenges. They are the industry’s first staffing-as-a-service provider, a unique labor subscription model for extending local hospitality teams with professional global talent.

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