What is Enso Connect? Why Hospitality Professionals Choose It
Enso Connect is an AI-native guest experience platform for vacation rentals and boutique hotels, built to centralize communication, elevate the guest journey, and drive new revenue at scale through domain-trained AI and smart automation.
What you get
Maximize revenue per guest with automated upsells, fees, and payments.
Boost 5-star reviews via faster, more accurate, always-on support.
Streamline operations by replacing busywork with smart workflows.
Fast facts
Powering 50,000+ properties across 60+ countries.
Processing $1.5M+ in monthly upsell revenue for customers.
Powering 10M+ guest journeys.
How Enso Connect works
Connect Your Systems
Plug in your Property management software (PMS), Online travel agencies (OTAs), smart locks, payments, and messaging channels (email, SMS, WhatsApp, Airbnb, and more) to create a single source of truth for your data.Centralize Communication
A unified inbox keeps every guest conversation in one place - fully searchable, shareable, and augmented or automated with AI trained on your data, rules, and tone of voice.Let AI Help (With Control)
Accuracy-first AI drafts or sends replies, detects intent and sentiment, auto-translates messages, and routes edge cases to humans.
Enso AI is powered by an AI Knowledge Base and enabled gradually -so automation grows safely over time.Streamline & Automate the Guest Journey
The Boarding Pass web app guides guests through the entire journey - from booking to checkout. From verification and check-in to access, in-stay requests, and checkout, workflows trigger the right message or action at the right time, giving Enso AI real-time context for accuracy.Offer, Upsell & Collect - Seamlessly
Present late check-out, early check-in, experiences, and other add-ons and fees inside a web-based guest app (“Boarding Pass”). Collect payment seamlessly.Measure & Improve. Track incremental revenue, response times, messaging automation ratio and guest messaging topics with hospitality dashboard - so you can continuously improve performance and expand AI coverage with confidence.
Key Capabilities
AI-Powered Unified Inbox
Email, SMS, WhatsApp, Airbnb, VRBO, Booking.com messaging, and more. Side-by-side, searchable, assignable.Agentic AI Messaging (Trained on Your Data)
AI CoPilot drafts accurate, on-brand responses.
AI AutoPilot handles routine guest questions using your knowledge base, with guardrails and human oversight built in.
Enso AI is trained on your data, messaging style and real-time context. It learns as you work and proactively flags content conflicts so they can be fixed before they reach guests.Boarding Pass Guest Portal (Web App)
One link, no downloads.
Arrivals info, identity verification, property access (with or without smart locks), guidebooks, AI-driven local recommendations, upsells, and payments - delivered in a single, branded experience.Workflows & Rules
“If-This-Then-That” automations for verification, reminders, access, escalations, and post-stay follow-ups. All fully configurable to your operations.Upsells & Fees
Early check-in, late check-out, gap nights, pet fees, parking, equipment rentals, damage waivers, and local experiences - with conversion and revenue tracking built in.Guest CRM & Segmentation
A unified profile for every guest - contact details, verification status, stay history, preferences, tags, consents, and full conversation timeline across channels. Build smart segments, message guests directly, and tie revenue back to stays and campaigns.Integrations
PMS, OTAs, payments, verification vendors, monitoring devices, smart locks, and more - configured to your brand and SOPs.Governance & Security
Roles, permissions, activity logs, and policy controls that scale from 20 to 2,000+ listings.
Who Uses Enso Connect
Growing Vacation-Rental Brands (20–200 listings)
Reduce manual messaging, standardize SOPs, and train AI safely while turning every stay into incremental revenue.
Enterprise Operators (200+)
Multi-market governance, brand and guest experience consistency, unified AI-powered messaging, SLA-driven response times, and consolidated reporting.Boutique Hotels & Aparthotels
Hotel-grade service with lean teams - consistent branding, AI-assisted communication, seamless verification, security deposits and damage waivers, contactless access, upsells, and elevated guest experience without app fatigue.
See a more detailed breakdown of which companies use Enso Connect and who on your team should use it.
Why Operators Choose Enso Connect
Measurable Revenue Lift
Automated offers and fees increase revenue per booking - without adding headcount.
Faster, Friendlier Service
AI-assisted replies and proactive workflows shrink response times and reduce friction that tanks reviews.Brand Control
One consistent guest journey across channels, properties, and markets - powered by your rules and voice.Built to Scale
From pilot to portfolio without swapping tools or risking guest experience. Smart automation and domain-trained AI, empowering efficient teams.Hyper Customization
Custom workflows, AI training and deep integrations with industry software create a tech stack tailored to how your unique hospitality business operates.
Frequently asked questions about Enso Connect
Is Enso Connect a PMS?
No. Enso Connect is the guest-experience layer that sits on top of your PMS to unify and automate messaging with AI, streamline guest journeys with a web based guest app, and drive revenue with upsells and fees.
Do guests need to download an app?
No. The Boarding Pass is a mobile-friendly web experience - one link covers property and stay information, verification, check-in and checkout instructions, access, guidebooks, upsells and fees.
Can I control what AI sends?
Yes. Choose draft-only or auto-send for specific scenarios, set guardrails, and route edge cases to humans.
Before setting guest messaging on AutoPilot, you can train your AI safely in the Sandbox, increase accuracy by accepting the CoPilot suggested AI replies and by continuously updating your AI Knowledge Base.
Can I only use Enso AI AutoPilot, without other features?
EnsoAI AutoPilot is designed to work with the rest of the Enso platform - not in isolation.
Guest questions are rarely generic; they’re contextual. EnsoAI isn’t a standalone chatbot or a ChatGPT wrapper. It’s trained on your listings, rules, timing, and guest journey - and that context comes from features like the Boarding Pass, workflows, and your AI Knowledge Base.
Without listing-level details and the ability to share information before guests ask, AI can only respond reactively. When paired with the Boarding Pass, EnsoAI can proactively guide guests, prevent common questions, and deliver more accurate answers.
AI alone answers questions.
AI combined with the guest portal prevents them and elevates guest experience.
That’s why Enso Connect brings AI and guest experience tools together - to deliver better results, safer automation, and a smoother experience for guests and teams alike.
Which channels does the unified inbox support?
Email, SMS, WhatsApp, Airbnb, VRBO, Booking.com messaging, and more - centralized in one inbox with assignments, history and AI capabilities.
How long does onboarding take?
Most teams connect systems and go live with core workflows quickly; advanced automations roll out in phases.
There is a lot of positive feedback about Enso Connect's onboarding team and process.
What about security and privacy?
Role-based access, auditability, and best-practice data handling - built for professional operators.
The bottom line
Enso Connect helps hospitality teams do more with the same headcount: unify every guest touchpoint, automate the journey, and capture revenue you’re currently leaving on the table - while protecting the 5-star experience your brand promises.
Ready to see it in action?
