AI Knowledge Base for Hospitality

Your Property Data, Organized and Ready for AI-Powered Guest Communication.

AI Knowledge Base
AI Knowledge Base

The Problem

The Problem

The Problem

Key info like check-in times, fees, and policies gets lost in outdated PDFs, emails, and scattered files.

The solution

The solution

The solution

Enso’s AI Knowledge Base organizes everything in one place - by listing and category - so your team and AI always have the right answers for guests.

See What AI Knows, By Property, In One Place

Per-Listing Context View

Per-Listing Context View

Per-Listing Context View

See exactly what AI knows for each property - no more guessing.

See exactly what AI knows for each property - no more guessing.

See exactly what AI knows for each property - no more guessing.

Screen of a Listing Knowledge Base
Screen of a Listing Knowledge Base

Dynamic, Category-Based Structure

Dynamic, Category-Based Structure

Dynamic, Category-Based Structure

Organized by AI-ready categories like check-in, amenities and more.

Organized by AI-ready categories like check-in, amenities and more.

Organized by AI-ready categories like check-in, amenities and more.

List of the Category sections
List of the Category sections

Powers AI AutoPilot & Smarter Suggested Replies

Powers AI AutoPilot & Smarter Suggested Replies

Powers AI AutoPilot & Smarter Suggested Replies

The foundation for faster, more accurate AI-driven communication.

The foundation for faster, more accurate AI-driven communication.

The foundation for faster, more accurate AI-driven communication.

Guest Conversation with a Proposed Reply in the message box

Connected to Guest Conversations & Sandbox

Connected to Guest Conversations & Sandbox

Connected to Guest Conversations & Sandbox

Train EnsoAI through real chats and tests. Approve Inbox or Sandbox suggestions, so AI learns while you work.

Train EnsoAI through real chats and tests. Approve Inbox or Sandbox suggestions, so AI learns while you work.

Train EnsoAI through real chats and tests. Approve Inbox or Sandbox suggestions, so AI learns while you work.

Example of the Sandbox

Quick PDF Uploads

Quick PDF Uploads

Quick PDF Uploads

Drop in PDFs of property info, house rules, and processes for instant Knowledge Base updates.

Drop in PDFs of property info, house rules, and processes for instant Knowledge Base updates.

Drop in PDFs of property info, house rules, and processes for instant Knowledge Base updates.

PDF

PDF

PDF

PDF

PDF

PDF

Smart Sync with Enso Features

Smart Sync with Enso Features

Smart Sync with Enso Features

Connects with your guidebooks, upsells, fees, and other tools to keep data fresh across your account.

Connects with your guidebooks, upsells, fees, and other tools to keep data fresh across your account.

Connects with your guidebooks, upsells, fees, and other tools to keep data fresh across your account.

EnsoAI Prompt asking to update the check-in information based on new information
EnsoAI Prompt asking to update the check-in information based on new information
EnsoAI Prompt asking to update the check-in information based on new information

How Enso Pros Use the AI Knowledge Base

“It stores years of data - guest messages, training materials, property descriptions, and more. Now the AI can handle detailed property questions, from where the power box is to specific guest policies.”

Photo of a Woman

Operations Manager, 40 listings, CA

“Once we add a question to the Knowledge Base, the AI knows how to answer it. Within a month, it was handling 20% of our guest questions - because we just keep adding data. The more we feed it, the smarter it gets.”

Photo of a Woman

Head of Customer Operations, 800 listings, UK

Frequently Asked Questions

What is the AI Knowledge Base for hospitality?

What is the AI Knowledge Base for hospitality?

What is the AI Knowledge Base for hospitality?

What information can I store in the AI Knowledge Base?

What information can I store in the AI Knowledge Base?

What information can I store in the AI Knowledge Base?

Does it automatically update from external links or dynamic sources?

Does it automatically update from external links or dynamic sources?

Does it automatically update from external links or dynamic sources?

How is the AI Knowledge Base organized?

How is the AI Knowledge Base organized?

How is the AI Knowledge Base organized?

Can the AI Knowledge Base handle data across multiple listings?

Can the AI Knowledge Base handle data across multiple listings?

Can the AI Knowledge Base handle data across multiple listings?

Does the AI Knowledge Base integrate with AI-powered guest replies?

Does the AI Knowledge Base integrate with AI-powered guest replies?

Does the AI Knowledge Base integrate with AI-powered guest replies?

Can I co-develop or customize the AI Knowledge Base?

Can I co-develop or customize the AI Knowledge Base?

Can I co-develop or customize the AI Knowledge Base?

What’s next for the AI Knowledge Base?

What’s next for the AI Knowledge Base?

What’s next for the AI Knowledge Base?

This is your AutoPilot speaking - Ill handle all guest messaging from here.