AI Agents for aparthotels and serviced apartments
EnsoAI collects ID, deposits and city tax before arrival and sends the code to verified guests. During the stay, it answers guests in one inbox and offers late checkout, breakfast and transfers, so reception can focus on the welcome.
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QUICK ANSWER: What does Enso Connect do for aparthotels and serviced apartments?
Enso Connect is an AI guest experience platform for aparthotel and serviced apartment buildings. Before arrival, the Boarding Pass collects ID, a deposit or damage waiver, city tax and registration details, and releases the apartment code once the guest is verified. During the stay, verified. During the stay, EnsoAI answers guests in 200+ languages from each building’s own information, in one inbox for the whole team. Reception takes over complaints and anything unusual, with the full conversation. Enso Connect works with Mews, Cloudbeds, Avantio, Guesty and more. Official Airbnb partner.
Deposits and fees collected before arrival
ID, deposit or damage waiver and city tax completed on the guest’s phone, with reminders until done.
Codes released only to verified guests
Apartment codes appear once the guest is verified, at the time each building sets.
Every channel in one agentic inbox
One WhatsApp line and one inbox across every building, with no personal phones.
After-hours arrivals
Reception closes before guests arrive?
Arrivals after reception closes get in on their own, with every step done before arrival. EnsoAI answers from the building’s information: the entrance code, the lift, the parking. Reception takes over complaints and anything unusual, with the full conversation.
Building guide, check-in steps and codes in one link, with EnsoAI answering 24/7
Answers in the guest’s language from the building’s own information
Escalates to the duty phone with context, never a dead end
Sofia M. · Apartment 4B
Hi, we land at 11pm. How do I get in?
10:58 PM
Welcome, Sofia! Your ID and deposit are done, so the code for Apartment 4B is in your Boarding Pass, with photo steps from the street door to the apartment.
EnsoAI · 10:58 PM
Stop chasing guests
Chasing deposits, forms and city tax one by one?
Reminders go out until each guest completes check-in, deposit and city tax. Registration data is filed automatically where the law requires it. The apartment code is released at check-in time, only once everything is in, so guests arrive at home instead of asking for directions.
Deposit or damage waiver, chosen by building
City tax calculated per guest and night, collected online
Local authority registration filed automatically in 18 countries
Hotel services, sold before arrival
Guests only learn about services at the desk?
The team knows each guest before arrival, and guests know every service before they land. Breakfast, transfers, late checkout and tours are offered in the Boarding Pass at the right moment and paid before arrival.
Early check-in and late checkout bought in the Boarding Pass
Breakfast, parking and transfers as line items
Group by building and apartment category
How does an aparthotel run guest experience with Enso Connect?
Four moments EnsoAI handles without a call to the team.
9:00 AM
Arrivals list ready
The team sees who finished ID, deposit and city tax. Reminders went out overnight.
3:00 PM
Codes to verified guests
Apartment codes appear in the Boarding Pass once each guest is verified.
7:30 PM
“Where do we park?”
EnsoAI answers on WhatsApp from the building guide. Reception keeps working.
12:05 AM
Midnight arrival
Guest walks in with the code. Reception sees the conversation in the morning.
What aparthotel operators say
The space of an apartment, the service of a hotel
Questions about Enso Connect for Aparthotels
When does the guest receive the apartment code?
At check-in time, and only once ID, deposit and city tax are complete. Nothing is sent before.
Can each building choose deposit or damage waiver?
Yes. The rule is set per building or apartment category.
How is city tax collected?
Calculated per guest and night from the reservation and collected online in the Boarding Pass before arrival.
Does the AI answer complaints?
No. EnsoAI answers questions from the building’s information. Complaints and anything unusual go to reception with the full conversation.
Can we use one WhatsApp number for the whole team?
Yes. One official business WhatsApp number and one inbox for every building, so guests always know which number to trust.
How do aparthotels automate guest payment collection?
The Boarding Pass guest portal is integrated with payment tools, like Stripe, and collects the deposit or damage waiver, city tax and paid extras before arrival, with reminders until each guest completes them.
