Guests check in and buy extras before they reach the lobby
Registration, ID and card on file are done on the guest’s phone. Text messages, email, WhatsApp and OTA messages land in one inbox, and EnsoAI answers them day and night from the hotel’s own information, so the front desk can focus on the welcome.
See EnsoAI run your front desk after hours
See EnsoAI on rooms like yours, with your policies and voice.
30 Minutes, No Commitment
QUICK ANSWER: What does Enso Connect do for independent hotels?
Enso Connect is an AI guest experience platform for independent and boutique hotels. Text messages, email, WhatsApp, OTA messages and website chat land in one inbox, and EnsoAI answers lobby questions day and night from the hotel's own information. The Boarding Pass moves registration, ID, card on file and the room code to the guest's phone, so late arrivals get in after the desk closes and reception focuses on service. Enso Connect connects to Mews, Cloudbeds and other hotel PMS platforms.
58% are lobby questions
Breakfast, parking, Wi-Fi and checkout time are in the Boarding Pass hotel guide. AI answers the rest in seconds.
Under 30 seconds
AI response time, at 2 pm or 2 am
4.7X Return
Upsell income covers the Enso Connect subscription 4.7 times over, on average.
AI for the hours the desk is closed
Front desk closed at 10? Guests still get answers.
Late arrivals still have questions about parking, breakfast and getting in. EnsoAI answers by text, in the guest’s language, from the hotel’s own information, and passes anything unusual to the duty manager or the morning shift. Staff stay, and spend the day on service.
Answers breakfast, parking and Wi-Fi questions in seconds, 24/7
Offers late checkout, early check-in and extras at the right moment
Suggests the hotel’s own picks and bookable local experiences
Flags unhappy guests and anything unusual to the duty manager
One inbox for every shift
One inbox for all guest messages
Text messages, email, WhatsApp, Booking.com and website chat land in one inbox, connected to Mews or Cloudbeds. It replaces tools instead of adding one more. Every shift sees the same conversation, room and notes.
SMS and WhatsApp next to every OTA conversation
Hand over conversations between shifts, with notes
Each guest’s stays, rooms and preferences, in one place
Protection and extras before arrival
Every guest offered extras, not only the ones who ask.
At the desk, extras are sold only when a guest asks. Enso Connect offers late checkout, parking and transfers before arrival and during the stay, paid on the guest’s phone. ID and a card on file are collected in the same step, so every guest arrives verified and chargebacks have a paper trail.
Late checkout and early check-in, paid before the guest reaches the lobby
Parking, transfers, wine in the room and the hotel’s own extras
ID and card on file for incidentals, chargebacks protection
A day with Enso Connect at a boutique hotel
Four moments in one guest’s stay, handled before the front desk needs to step in.
10:15 am
Registration complete
ID and card on file arrive from the guest’s phone before arrival. Reception greets, not types.
1:30 pm
Late checkout booked
Offered in the Boarding Pass, paid on the phone. No one at the desk had to ask.
7:40 pm
“Where should we eat tonight?”
EnsoAI answers with the team’s own picks and a bookable local experience.
11:20 pm
Late arrival, desk closed
The room code is on the guest’s phone once everything is in. The morning shift sees the full conversation.
What hoteliers say
How independent hotels give reception time back and protect revenue with Enso Connect
Questions about Enso Connect for Independent Hotels
Does Enso Connect replace my PMS?
No. Mews, Cloudbeds or your current PMS stays the system of record for rooms, rates and folios. Enso Connect adds AI agents for the guest experience: one inbox, guest messaging, online check-in, room codes, ID and card on file, upsells and hospitality CRM.
Will the AI replace front desk staff?
No. EnsoAI covers the hours the desk is closed and the questions guests repeat during the day, so reception can focus on service. Anything unusual goes to the duty manager or the morning shift.
How are late arrivals handled?
Guests arriving after the desk closes complete ID, card on file and the registration form online. The room code is released only once everything is in.
Do guests need to download an app?
No. The Boarding Pass opens from a link in the browser. Guests who prefer the desk can still check in at reception.
Which channels does the inbox cover?
Text messages (SMS), email, WhatsApp, Booking.com and other OTAs, and website chat, all in one inbox with one guest history.
Can verification apply to only some guests?
Yes. Rules can be set by booking source, arrival time or room type, so only the guests who need checks get them.
