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"AI takes the thinking time and pressure out of guest communication and makes everything easier and faster."
Tim - Airbnb Superhost
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Official Airbnb Partner
Enso Connect is an official Airbnb partner, trusted by professional operators and independent hosts worldwide. Our platform integrates directly with Airbnb to automate guest communication, access instructions, and personalized experiences - safely and reliably.
Everything Guests Expect - Without the Manual Work
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AI Guest Messaging
Automatically answer the most common guest questions:
Check-in & checkout
Wi-Fi & house rules
Parking, amenities, and directions
EnsoAI handles repetitive guest messages automatically, so you don’t have to.
Become a Guest Favorite
Consistent, fast, friendly replies lead to:
Higher review scores
Guest Favorite badges
Superhost eligibility
Your guests get instant answers, even when you’re offline.
Drive upgrades and upsells right in the Airbnb chat
Capture revenue you don’t have time to chase
Turn guest questions into purchase opportunities (early checkin, mid-stay cleaning, etc.)
Deliver a 5-star concierge-like experience without
What Airbnb Hosts Like You Are Saying
Frequently Asked Questions
Who this is for?
Airbnb hosts and co-hosts with fewer than 10 listings who want to reduce manual guest messaging.
If Airbnb is your primary booking channel, you can try EnsoAI AutoPilot free for a limited time and tap into the power of AI messaging that sounds like you.
What is Enso Connect for Airbnb hosts?
Enso Connect for Airbnb Hosts is an AI-powered guest communication and automation platform built for hosts with fewer than 10 listings. It automatically handles guest questions, sends check-in and check-out instructions, shares digital guidebooks, and helps you maintain Superhost-level response rates, without being glued to your phone.
How does AI messaging work on Airbnb?
Enso’s AI automatically answers repetitive guest questions like:
“What time is check-in?”
“Where do I park?”
“What’s the Wi-Fi password?”
“Can I check out late?”
It uses your listing details, house rules, and guidebook content to respond instantly, while you stay in full control.
Is this an official Airbnb integration?
Yes. Enso Connect is an official Airbnb partner, meaning we integrate securely and follow Airbnb’s platform standards.
Can I collect payments through Enso Connect for my Airbnb listings?
Yes, according to Airbnb's policies, you can collect payments through Enso Connect for additional services and upsells. This includes early check-in, late checkout, gap nights, and other add-on services that enhance your guests' experience.
Will connecting to Enso Connect change my Airbnb fee structure?
No. At this time, Enso Connect is not considered property management software by Airbnb. If you're only connected to Enso, you'll continue with your current fee setup, which is the split fee model. You will not be automatically switched to the host-only fee structure (15.5% flat rate).
Can I upsell services to my Airbnb guests?
Yes. Enso Connect allows you to offer upsells like early check-in, late checkout, gap night stays, and other services directly to your guests. These are compliant with Airbnb's policies when positioned as optional add-on services.
Does using Enso Connect for upsells breach Airbnb policy?
No. Offering optional services and collecting payments for add-ons through Enso Connect is compliant with Airbnb's terms of service, as long as these are positioned as optional additional services beyond the standard booking.
How does payment collection work with Airbnb?
Enso Connect collects payments for upsells and additional services separately from your Airbnb booking. The base reservation payment goes through Airbnb, while optional add-on services are processed through Enso Connect's payment system.
Get started with the best guest experience solution for Airbnb Hosts
