What problem did Capsule Corp solve with Enso Connect?

Capsule Corp needed a reliable platform to manage the guest experience across 96 urban apartments in Grenoble, a market driven by last minute bookings.

Its founder, Jérôme Charnot, brings the discipline of his asset management background to short term rentals, with a strong focus on revenue optimization, operational excellence, and real time oversight. With those standards, even a minor technical issue quickly became a guest experience problem. Their previous platform could take up to three hours to synchronize reservations and sometimes failed to send access information altogether. The result was guests arriving without entry codes, stranded outside the property, and forced to find last minute accommodation. On top of that, the interface made simple tasks like managing an early check in or a late check out unnecessarily complex, requiring dozens of clicks, endless verification steps, and offering very little visibility.

Why did Capsule Corp choose Enso Connect?

Enso Connect was the only platform that addressed the three critical challenges holding the business back : near real time synchronization with Avantio, a unified inbox for Airbnb and Booking.com, and an upsell engine capable of supporting different pricing logic for each offer.

Jérôme Charnot evaluates software with the discipline he developed in asset management. He does not judge a platform by its demo, but by its reliability under real world conditions across nearly 100 properties. While their previous solution made big promises but failed to deliver, Enso Connect met every requirement. Today, the partnership continues through a shared Slack channel, where the team submits configuration requests and receives fast, responsive support.

How does Capsule Corp turn upsells into an automated revenue stream?

At Capsule Corp, upselling is not an extra task. It is a fully automated process. With Enso Connect, the team presents the right offer at the right time without adding to anyone's workload. The first strategy is simple but effective: replacing the traditional security deposit, a common source of friction for guests, with a damage waiver, a low cost, non refundable protection plan. Guests gain peace of mind, the booking experience becomes smoother, and Capsule Corp creates a new source of recurring revenue.

The rest comes from flexible arrival and departure options, including early check ins and late check outs, which are seamlessly integrated into the pre arrival journey. Across a portfolio of 96 properties, this level of automation makes all the difference.

How does Capsule Corp automate its guest communication?

With EnsoAI, introduced gradually. The platform first ran in CoPilot mode, allowing it to learn how the team communicates before AutoPilot gradually took over a growing share of guest conversations. During the measured period, 920 messages were handled entirely by AI, resulting in an overall automation rate of 65%.

Over time, Jérôme provides EnsoAI with the context it needs to understand how Capsule Corp operates, including its business rules and operational processes. EnsoAI uses this knowledge to respond to guests in the same way the team would, following the concierge's way of working as if it were part of the team.