How WAOU Rentals Transformed Guest Management Operations with Enso Connect

WAOU Rentals was facing a common dilemma among fast-growing vacation rental professionals: how to scale efficiently while maintaining a premium guest experiences across 250+ apartments.

Manual check-ins, rigid compliance reporting, and inflexible systems were holding them back from their ambitious expansion plans and preventing them from delivering the premium experience their brand promised.

Finding the Perfect Match: Why Enso Connect

When the company management and operations team discovered Enso Connect, they recognized it as the perfect match for their needs.

"After seeing what Enso could do and all the problems we were facing, I immediately knew this was a perfect match," recalls the Deputy Director of Operations.

Unlike other platforms they had evaluated, Enso offered the flexibility they required through intuitive "if this, then that" automation logic. Other systems were too rigid, but Enso could adapt to their specific workflows.

They were also specifically looking to integrate artificial intelligence into their guest communications, and Enso's AI-powered inbox delivered exactly that capability.

The Enso Solution: Boarding Pass & AI Communication

Two features transformed WAOU Rentals' entire operation: the Boarding Pass and the AI-powered unified inbox.

Streamlined Check-ins with the Boarding Pass

The Boarding Pass streamlined their guest check-in process by consolidating all information, access instructions, and requirements into one seamless digital experience.

No more lengthy texts. No more scattered links. Everything guests needed is now in one convenient place, and the team can verify completion with a single glance.

Automated Compliance Reporting

The compliance challenge that had consumed hours of manual work each week was solved through Enso's integration with Chekin.

Guest information now flows automatically to Spanish authorities without the WAOU team ever handling sensitive data. They maintain full compliance without the administrative burden.

Faster, Personalized Guest Communication

The AI-powered unified inbox enabled faster, more personalized guest communication that made every interaction feel human and attentive, even as they scaled.

Guests get answers immediately, and the team can respond to requests in a more timely manner, creating the premium experience WAOU Rentals had always aspired to deliver.

Seamless Integration with Avantio PMS

Thanks to Enso Connect's onboarding team, the integration with their Avantio property management system was smooth and efficient.

The setup was much smoother than expected, allowing WAOU Rentals to get up and running quickly without disrupting their operations.

Exceptional Support When It Matters

"I only have good words for the Enso team," says Frank de la Fuente. "They were incredibly supportive throughout the entire process - always available and quick to solve any issues."

WAOU Rentals works closely with their customer success representative Felipe.

"We don't have many issues, but when we do, we talk to Felipe or Nico and they solve everything immediately."

The Features That Drive Daily Operations

Two features have become essential to WAOU Rentals' daily operations: the unified inbox and the Boarding Pass guest app.

The Boarding Pass helps them deliver the entire guest experience in one place and control that everything is okay for each arrival.

The unified inbox with Enso AI is an amazing tool that allows them to respond more immediately and give guests what they're asking for in a more timely manner.

These features are the foundation of how WAOU Rentals operates at scale.

Results: €15K in New Revenue & 75% Time Savings

The impact of implementing Enso Connect platform was immediate and measurable.

Massive Time Savings

Tasks that previously consumed one to two full days now take just a couple of hours. It's a time saving of 75%.

New Revenue Streams Unlocked

With time freed up from manual processes, the team launched premium add-on services they'd never had the bandwidth to manage before: paid early check-ins, baby cribs, local tours, and more.

These new offerings generated over €15,000 in additional revenue in just the first month.

Subscription Paid for in Month One

"With all this new income, we've covered Enso's subscription for the entire year in just the first month. So it's no longer an expense - it's a revenue-generating tool. That's been a big win."

Transforming the Guest Experience

The guest experience improvements were equally impressive.

Eliminating Recurring Complaints

"We had recurring guest complaints about problems we knew existed, and Enso has helped us eliminate those issues. We no longer receive those complaints and get better reviews."

Smoother Check-ins, Happier Guests

The platform has allowed WAOU Rentals to provide a much smoother and more personalized guest experience. Guests feel like there's someone on the other side listening, and the team can respond faster.

Improved Reviews

"We've actually seen significant improvement and more 5-star reviews over the last three months thanks to all these tools Enso provides."

Scaling Without Growing the Team

Enso Connect enabled WAOU Rentals to scale their operations without a need to hire more people.

"Enso has transformed the way we work by centralizing all our processes and automating tasks that previously required extensive manual effort."

This has made them considerably more efficient, reduced errors, and allowed them to scale their operations without increasing team size.

The time they've saved has opened up opportunities they couldn't pursue before - from launching new revenue streams to expanding into new cities across Spain.

Building the Foundation for Market Leadership

Today, WAOU Rentals operates with the confidence that comes from having systems that work as hard as their team does.

They're not just more efficient, they're setting a new standard for what premium short-term rental management looks like in Spain.

For WAOU Rentals, Enso Connect is the cornerstone of their guest management efficiency and the competitive advantage that allows them to deliver on their brand promise.

As they continue their journey to become the reference for Spain's short-term rental market, they're doing it with the confidence that their operations can scale as quickly as their ambitions.

Would You Recommend Enso Connect?

"Yes, absolutely. Enso is an amazing tool - it's powerful, flexible, and exactly what every hospitality professional needs. It streamlines operations, improves communication with guests, and enhances the overall experience for both guests and property owners."