What is Enso Connect? Why Hospitality Professionals Choose It
Enso Connect is an AI-powered guest-experience platform for vacation rentals and boutique hotels that unifies messaging, automates the guest journey, and drives more revenue per stay.
What you get
Maximize revenue per guest with automated upsells, fees, and payments.
Boost 5-star reviews via faster, more accurate, always-on support.
Streamline operations by replacing busywork with smart workflows.
Fast facts
Powering 50,000+ properties across 60+ countries.
Processing $1.5M+ in monthly upsell revenue for customers.
Powering 10M+ guest journeys.
How Enso Connect works
Connect your systems
Plug in your Property management software (PMS), Online travel agencies (OTAs), smart locks, payments, and messaging channels (email, SMS, WhatsApp, Airbnb, etc.).Centralize communication
A unified inbox keeps every guest conversation in one place for your team. Allows tracking, sharing and augmenting the messaging with AI.Streamline and automate the guest journey
The Boarding Pass web app prompts guest from through the entire journey - from booking to checkout. From verification to check-in, access, in-stay requests, and checkout, workflows trigger the right message or action at the right time.Offer and collect Present late check-out, early check-in, experiences, and other add-ons and fees inside a web-based guest app (“Boarding Pass”) and collect payment seamlessly.
Let AI help (with control). Accuracy-first AI drafts or sends replies, detects intent, and routes edge cases to humans - so your team stays fast and in control. AI also helps find conflicts in your data and keep all your content up to date.
Measure and improve. Track incremental revenue, response times, messaging automation ratio and main topics breakdown with hospitality dashboard.
Key Capabilities
AI-Powered Unified Inbox
Email, SMS, WhatsApp, Airbnb, VRBO, Booking.com messaging, and more. Side-by-side, searchable, assignable.Boarding Pass guest portal (web app)
No downloads. One link for arrivals info, property access (with or without smart locks), guidebooks (house rules, amenities, local recommendations), custom upsells, AI-driven “things to do” offers, and payments.AI Messaging
Context-aware suggestions and automations that prioritize accuracy and hand off gracefully when needed.Workflows & Rules
“If-This-Then-That” automations for verifications, reminders, access, escalations, and post-stay follow-ups.Upsells & Fees
Offer early check-in, late check-out, gap nights, pet fees, parking, equipment rentals, local experiences. Track conversion and revenue.Guest CRM & Segmentation
A unified profile for every guest - contact details, verification status, stay history, preferences, tags, consents, and full conversation timeline across channels. Build smart lists and saved segments, dedupe/merge duplicates automatically, and message segments directly. Track offer or campaign conversion and tie revenue back to guests and stays.Integrations
PMS, OTAs, payments, verification vendors, monitoring devices, smart locks, and more - configured to your brand and SOPs.Governance & Security Roles/permissions, logs, and policy controls that scale from 20 to 2,000 listings.
Who Uses Enso Connect
Growing vacation-rental brands (20–200 listings)
Reduce manual messaging, standardize SOPs, and turn every stay into incremental revenue.
Enterprise operators (200+)
Multi-market governance, unified messaging, brand consistency, SLAs, and consolidated reporting.Boutique hotels & aparthotels
Hotel-grade service with lean teams - branding, seamless verification, security deposits and damage waivers, contactless access, upsells, and unified comms without app fatigue.
See a more detailed breakdown of which companies use Enso Connect and who on your team should use it.
Why Operators Choose Enso Connect
Measurable revenue lift
Automated offers and fees increase revenue per booking - without adding headcount.
Faster, friendlier service
AI-assisted replies and proactive workflows shrink response times and reduce friction that tanks reviews.Brand control
One guest journey, consistent across channels, properties, and markets.Built to scale
From pilot to portfolio without swapping tools or duct-taping workflows.Hyper customization
Custom features and seamless integrations with existing software creates tech stack that is tailored for each unique hospitality business.
Frequently asked questions about Enso Connect
The bottom line
Enso Connect helps hospitality teams do more with the same headcount: unify every guest touchpoint, automate the journey, and capture revenue you’re currently leaving on the table - while protecting the 5-star experience your brand promises.
Ready to see it in action?
