Accelerating Growth in Hospitality with AI and Voice
Where does AI end and the human touch begin? We're talking about blending AI and automation with genuine hospitality - so your team can do more without losing what matters.
DATE
LANGUAGE
English
PRICE
Free
SPEAKERS
Francois Gouelo
CEO & Co-Founder, Enso Connect
Larry Hoffer
Founder & CEO, The Rentalz Company
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About the Webinar
The Evolving Landscape of Guest Communication
AI is changing how short-term rental operators communicate with guests, but the full picture is more nuanced than "automate everything." The real opportunity is knowing where to let AI work, and when a human voice is what your guest actually needs.
In this session, Francois Gouelo (Enso Connect) and Larry Hoffer (Rentalz) lead an interactive discussion on the right balance between automation and the human touch. From handling routine check-in questions to delivering true hospitality moments that no chatbot can replicate.
What you'll learn
How AI enables guest communication at scale, and where voice comes in:
What does AI look like today in a world where people believe customer service will be replaced by machines?
What a modern hospitality tech stack looks like when AI and voice are integrated into operations
How growing teams are using AI as a force multiplier, doing more with the same headcount
Whether you're managing 50 properties or 500, this is a practical conversation about what's working for STR businesses in 2026.
Who This Webinar Is For
This session is for anyone running short-term rentals or hotel operations who wants to scale guest communication without sacrificing the experience guests expect.
It’s for you if you:
Manage 20+ listings and want to reduce staff workload
Want to implement AI while maintaining hospitality standards
Are seeking smarter guest communication workflows for your operations team
Are evaluating communication technology to improve efficiency
Want to find the right balance between AI and human touch in your hospitality business
If you’re focused on smarter growth, operational efficiency and an exceptional guest experience, this webinar is built for you.
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