Raising the Bar: Guest Experience, Payments & Revenue in Vacation Rentals
The vacation rental market is outgrowing the old playbook. Guests expect hotel-calibre experiences, including at every payment touchpoint. Join four industry leaders as they break down exactly how to deliver it.
Nicholas Galantini
VP of Sales, Enso Connect
Marc Redón
Customer Success Manager ES, Avantio
Pablo Macías
Sales Executive, Travel & Hospitality, Stripe
Frank de la Fuente
Deputy Director of Operations, Waou Rentals
Loan Martineau
Co-Head of Operations, Waou Rentals
Ana Muñoz Palmero
Customer Experience & Success Manager, Waou Rentals
The vacation rental industry is maturing, providing solid competition to hotels. Guests expect more. That means every part of the guest journey matters, including payments. Join Francois Gouelo (Enso Connect), Pablo Macias - a travel & hospitality specialist from Stripe, to break down how to deliver a hotel-calibre guest experience, reduce friction at every payment touchpoint, and unlock new revenue through upsells and services, all without losing what makes short-term rentals special.
Where STRs are losing guests to hotels
Identify the specific friction points that cost you 5-star reviews and revenue.
How to make payments feel effortless
Design a payment flow guests barely notice, because it just works.
Ways to monetize your guest app
Real upsell and service strategies that generate income before, during, and after the stay.
What hotel-level standards actually look like in STRs
Practical steps scaled for operators with 20+ listings, without losing what makes rentals special.
Lessons from a property manager who's done it
How Waou Rentals built a digital guest journey that delivers real results.
Your panelists
Four voices who have built what they're talking about
Each speaker brings a specific expertise, guest tech, payments infrastructure, PMS integration, and real-world operations.
Nicholas Galantini
VP of Sales, Enso Connect
Marc Redón
Customer Success Manager ES, Avantio
Pablo Macías
Sales Executive, Travel & Hospitality, Stripe
Frank de la Fuente
Deputy Director of Operations, Waou Rentals
Loan Martineau
Co-Head of Operations, Waou Rentals
Ana Muñoz Palmero
Customer Experience & Success Manager, Waou Rentals
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