Turn Every Guest Conversation into a 5-Star Experience
Enable guest communications on WhatsApp with Enso Connect’s AI-powered guest messaging platform. Support guests instantly, automate replies and upsells, and keep all conversations organized — all without switching apps.
Why hospitality professionals love WhatsApp with Enso Connect
Our WhatsApp channel makes guest messaging easier, more personal, and more efficient — while boosting guest satisfaction and revenue.
One inbox for all channels — SMS, Airbnb, email and now WhatsApp in a single place.
AI-powered responses — Guests get instant answers even when your team is offline.
Automations that work for you — Turn incoming questions into bookings, upsells, and 5-star reviews.
AI-Powered Messaging Tools for WhatsApp
Create better guest conversations and build stronger relationships with:
Unified Inbox
Manage WhatsApp alongside SMS, email, and OTA messages in one AI-enhanced inbox — no fragmented tools, no clutter.
Instant AI Replies
Respond instantly to common guest questions on WhatsApp — from check-in details to local recommendations — powered by EnsoAI.
Smart Automation
Set rules and auto-responses so guests receive timely messages throughout their stay, reducing manual work for your team.
Upsell & Monetize
Drive additional revenue by surfacing upsell offers, local experiences, and upgrades directly within WhatsApp conversations.
See How Whatsapp Pros are Winning with Enso Connect
Vacation rental managers share how they elevate guest experience and boost revenue with Whatsapp and Enso Connect integration.
WhatsApp helps us meet guests where they already are — and Enso Connect keeps it all organized and automated so nothing slips through the cracks.
John Doe
Guest Experience Manager, Leading Vacation Rental Group
Our response times dropped dramatically after integrating WhatsApp, and guests love the conversational experience.
John Doe
Guest Experience Manager, Leading Vacation Rental Group
About Whatsapp
WhatsApp is one of the world’s most widely used messaging apps — giving you a direct, personal channel to communicate with guests before, during, and after their stay. Combined with Enso Connect’s automation and AI, it’s a powerful way to boost satisfaction and operational efficiency.
How does the integration with Whatsapp work?
Connecting WhatsApp with Enso Connect lets you send and receive messages from guests on WhatsApp right inside your unified messaging platform. Guests enjoy familiar messaging on their preferred channel, while your team benefits from automated responses, message routing, and AI-generated content — all compliant with WhatsApp’s messaging policies.
Important to Note:
Integrating with WhatsApp requires a Verified Meta Account - not just a phone number (Facebook or Instagram with 2FA)
Only one managed WhatsApp phone number can be added per Enso Connect account
WhatsApp requires an approval of outbound messages as per Meta business messaging policies
Your guests must opt in to receive messages via WhatsApp
Some features (templates, message limits, opt-in flows) are subject to WhatsApp’s business messaging rules
For international mobile numbers, an eSim is required for the smoothest process.
