Boutique Hotels
Create a digital hotel. Delight your guests with personalized contactless experience.
Empower your hospitality business with cutting-edge technology for increased efficiency, revenue and guest satisfaction
Reimagine your guest journey
Booking Confirmation
Get guests excited for their stay!
Send a confirmation message and include your Boarding Pass with essential information for a perfect stay.
WHEN
Booking is confirmed
THEN
Send an SMS, Email, Whatsapp message to the guests containing the Boarding Pass link
Offer worry-free travel with automated insurance
Set up an automation to purchase a travel insurance policy upon a successful guest verification
WHEN
Guest verification is completed
THEN
Send a webhook to AIG to automatically create a travel insurance for the Guest upon a successful guest verification
Guest Verification & Data Collection
Verify your guests and collect data for personalization
ID Verification – 3 options are available:
None
- No verification required
(for example, for returning guests)
Standard
- First and Last Name
- Email address
- Phone number
Custom
- Any fields you want guests to fill out, mandatory or optional.
- For example, flight numbers and arrival times for airport pick ups.
- Collect a photo ID and/or a selfie.
- Add extra security with our verification partners Autohost or Superhog.
- Add automated agreements in your guests’ preferred language.
- Add security deposits or damage waivers.
Choose protection level based on booking channel & more
Create custom flows with 3rd party verification, agreements, or security deposits as needed. Add extra security for direct bookings, last-minute, or suspicious requests.
IF
Booking channel is not Airbnb
THEN
Collect front and back ID
After verification, the guest can access the Boarding Pass.
Charge custom fees, security deposits or damage waivers
Maximize convenience and protection for you and your guests. Automate the process of charging a security deposit or damage waiver to guests based on the channel or property.
Let guests choose the method of protection they prefer.
Add new revenue streams with pet fees or other custom fees of your choice.
Remind guests to complete their information
WHEN
Guest booking is confirmed
ONLY IF
Verification is pending
THEN
Send an SMS, Email, Whatsapp message to the guests to remind them to fill in their details
Pre Check-in
Set the tone for your guests’ stay
Send guests a pre-check-in message with your hotel rules, neighborhood guides and upsell offers.
Monetize pre-arrival experience with upsells
Send personalized offers to guests before arrival.
Use data to tailor these offers to their unique needs.
Contactless Check-in
Efficiently manage multi-room check-ins
We will group hotel rooms with the same check-in instructions. You can add step-by-step instructions to each group.
Deliver on a high-tech low touch experience
Allow access by releasing the check-in button in the Boarding Pass.
The guests simply follow the steps all the way to their room.
If smart locks are integrated with Enso Connect, guests can open the door from the Boarding Pass, and you’ll know they have arrived.
Elevate your boutique hotel digital guest experience
Upsells and Bespoke Experiences
Personalize your offers
Offer food & beverage add-ons, flexible check-ins and checkouts, and custom upsells.
Send offers pre-, during, and post-stay. Use smart automation to send the right offers to the right guests.
Set currency and prices, and streamline online payments with Stripe integration.
Provide bespoke experiences
Identify your VIP guests and greet them by the name.
WHEN
"total guest paid" is greater than x
THEN
greet by the Guest Name
Alternatively, important Guests can be tagged as “VIP”and this same action can be triggered as follows:
WHEN
"guest tag" contains "VIP"
THEN
greet by the Guest Name
Contactless Checkout
Make tipping purely cashless
Make cashless tipping a standard for your Guests’ convenience and better tips for your staff.
WHEN
guest checks out
THEN
offer a cashless tipping in addition to a SMS, WhatsApp, or email reminders
Add tip options for Guests to choose from: $20, $50, $100, etc.
Increase 5-star reviews
WHEN
the guest's sentiment is positive and higher
THEN
automatically send a review request
Post Checkout
Get more returning guests
WHEN
guest last stayed 8 months ago
THEN
send a message about the one year stay anniversary coming up + discount
Streamline operations to say goodbye to hospitality labor shortages
Our numbers at a glance
55
Countries
30
Homes
1.2
Guest profiles
4.7
Software ROI
Our Customers’ numbers
70
Messages automated
95
Decrease in response time
100
Revenue per guest increase
You’re in good company.
Trusted by the pros in Hospitality.
Deliver professional hospitality with a personal touch
Simplify the Experience
Contactless Check-in
Contactless Checkout
Digital Guidebooks
Smart Locks
Increase Revenue
Personalized Upsells
Affiliate Links and Local Services
Automate Operations
Wifi & important information
Guest Journey Editor NEW
Custom automations and workflows
AI Context analysis
Personalize Communication
Inquiry to booking converter
AI Sentiment recognition
AI Predicted responses
Unified Inbox
Drive Return Guests
Apple Wallet
Branding & Social Media
CRM BETA
