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Unified Communications

AI Sentiment Recognition

Know how your guests feel throughout their journey.

  • Build your online reputation and get 5-star reviews
  • Detect issues in real-time to take immediate action
  • Recognize your fans to build long-lasting relationships
Analyzing guest sentiment to elevate experience and eliminate bad reviews

Get 5-star reviews with AI.

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What is AI Sentiment Recognition

It’s a natural language processing technique used to determine whether data is positive, negative, or neutral.

It is often performed on textual data to help businesses monitor brand and product sentiment in feedback, and understand customer needs.

How does AI sentiment analysis work?

How we do this

Our AI scans all customer interactions, determining the sentiment of conversations. Property managers can set up experiences, triggers, and automation based on the sentiment of a conversation!

AI sentiment analysis to identify urgent guest issues

How it works for you

Being able to know about issues happening in real-time, allows you to take immediate action.

Seize the opportunities to turn unhappy guests into loyal customers, prevent negative reviews and increase satisfaction.

Build your online reputation. Send automated review requests to guests without the risk of opening Pandora’s box of unresolved issues. All you need to do is set up the condition to send out a review request only to guests with a positive sentiment at checkout.

Learn about Custom Automation and Workflows

Asking happy guests to rate their stay

Build your online reputation and long-lasting relationships

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Increase your inquiry-to-booking conversion with AI and custom automations.

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Reduce response times with AI-predicted responses.

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