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5-Star Guest Communication at Scale: Unified, Automated, Powered by AI

Unified Inbox V3 Main Image v6

All Channels, One Inbox, Many Happy Guests

Airbnb, VRBO, Booking.com, Email, SMS, WhatsApp messages – in one place.

TRUSTED BY THE BEST IN HOSPITALITY

Streamline communication with guests, owners and teams.

Unified Inbox

Control your guest messages from all channels in a single inbox. Control conversations everywhere and anytime, even with your mobile phone.

Workflow Automations

Build custom workflows for repetitive tasks, free up your team’s time and eliminate human error.

AI Responses

Train your EnsoAI assistant to handle guest inquiries in their language, prioritize conversations, deliver business insights, and create content.

“We needed a one-stop shop for all guest communication, like what Enso Connect offers with the Guest Journey. It’s about telling the story and the experience. Enso Connect checked off 99% of the boxes.

Ashley Banks
Ashley Banks
Director of Guest Experience, Roami
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How Short-Term Rental Managers Benefit from our Unified Inbox

Convert More Bookings With Faster Responses

Use a mix of automated replies, saved knowledge base answers and EnsoAI in order to respond to questions send from Inquiries and lock down their bookings with ease.

Increase Guest Satisfaction and 5-Star Reviews

Keep an eye on the guests state of satisfaction in order to better serve those unsatisfied and send review reminders to those who have loved their stay.

Increase Efficiency and Free Up More Time

Leverage all the tools available to craft a response system that can be completely hands off, freeing up that time for other priorities.

Drive Revenue and Achieve Business Goals

Provide guests with just-in-time marketing messages that can steer them towards your offerings that increase your bottom line.

Taylor Scott with Platform Icons
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Key Features of Enso Connect’s Unified Inbox

Multi Channel Integration
Multi-Channel Integration

Centralize all communications from various channels in one place⁠⁠: SMS, email, WhatsApp, and Airbnb⁠⁠.

AI Messaging
AI Messaging

Use AI to automatically draft responses to general inquiries and in-depth requests, reducing response times⁠⁠.

Multi Audience Messaging
Multi-Audience Messaging

Organize conversations with multiple inboxes. Manage messages from guests, owners, team, and vendors separately. Keep priority items on top. Archive what you don’t need.

Sentiment Analysis
Sentiment Analysis

Know how your guests feel throughout the journey with EnsoAI.

Automated Workflows
Automated Workflows

Create automatic, rule-based scheduled messages⁠⁠.

Context Recognition
Context Recognition

Recognize the context of each conversation to unlock guest data⁠⁠.

Inbox Mobile Version
Mobile Version

Manage your communication on the go. Your inbox at your fingertips, anytime, anywhere.

Saved Replies
Saved Replies

Save your best responses for EnsoAI to reuse with future guests.

Auto Translation
Auto Translation

Automatically translate messages into your guests’ preferred language.

Notifications
Notifications

Get timely alerts for important events like new messages, guest check-ins, and task reminders via SMS, Email, Slack and Mobile App.

Filters and Quick Commands
Filters and Quick Commands

Quickly find anything with powerful filters and streamline your workflow with time-saving quick commands.

Company Email and Phone
Your Company Email and Phone

Set up custom email addresses and phone numbers for brand consistency.

Notes and Important Information
Notes and Important Information

Easily capture crucial details, like guest preferences, requests and more, for personalized guest experience.

Two way PMS sync
Two-way sync with PMS

Seamlessly integrate with your PMS to sync guest data and reservations, eliminating manual entry. *Supported with selected PMS partners.

Insights and Reporting Dashboard
Insights and Reporting Dashboard

Track, analyze and manage your guest interactions in real time. Get valuable insights about your guest experience performance.

Expand Your Business, Not Your Inbox

Thousands of hospitality professionals trust Enso Connect to automate and streamline their communication at scale. Book a free demo to learn more today!