AI Messaging Audit
For hosts using Guesty, Hostaway, Lodgify, BookingSync, or Hostify, discover hidden opportunities in your guest messages with AI!
IMPROVED
Unified Inbox 3.0
Airbnb, VRBO, Booking.com, Email, SMS, WhatsApp messages – in one place.
Expand Your Business, Not Your Inbox
Thousands of hospitality professionals trust Enso Connect to automate and streamline their communication at scale.
TRUSTED BY THE BEST IN HOSPITALITY
“We needed a one-stop shop for all guest communication. We didn’t want to log into multiple platforms and Enso Connect’s Unified Inbox checked off all of the boxes.“
Ashley Banks
Director of Guest Experience, Roami
Latest Updates
We’re thrilled to announce a major upgrade to your Unified Inbox, designed to streamline communication, boost efficiency, and give you more control than ever.
Here’s what’s new (May 2025 release):
Enhanced Layout & Organization
Sort messages by team or priority with customizable Views – so the right people see the right conversations at a glance.
A cleaner, more intuitive interface for faster navigation.
Add Contact
Need to add a cleaner, owner, or maintenance contact to a message thread? Now you can do it directly from the inbox – no need to jump to your CRM
Achieve Inbox Zero with Ease
New Message States (To-Do, Follow-Up, Resolved) help track progress.
Snooze conversations for later & archive automatically 7 days after checkout. (Resolved ≠ Archived—keep active threads organized!)
Guest Details Redesign
See a revised guest detail panel making accessing vital information about your guest and their stay much faster and easier than ever before.
Notes
Add notes in-line to conversations with guests for only internal staff to see. Along with a dedicated tab for all notes made for that guest.
Key Features of Enso Connect’s Unified Inbox
Multi-Channel Integration
Centralize all communications from various channels in one place: SMS, email, WhatsApp, and Airbnb.
AI Messaging
Use AI to automatically draft responses to general inquiries and in-depth requests, reducing response times.
Multi-Audience Messaging
Organize conversations with multiple inboxes. Manage messages from guests, owners, team, and vendors separately. Keep priority items on top. Archive what you don’t need.
Automated Workflows
Automate your check-in and check-out experience to reduce repetitive inquiries from guests, and time access and communications to scale your business.
Mobile Version
Manage your communication on the go. Your inbox at your fingertips, anytime, anywhere.
Insights and Reporting Dashboard
Track, analyze and manage your guest interactions in real time. Get valuable insights about your guest experience performance.
Notifications
Get timely alerts for important events like new messages, guest check-ins, and task reminders via SMS, Email, Slack and Mobile App.
Filters and Quick Commands
Quickly find anything with powerful filters and streamline your workflow with time-saving quick commands.
Company Email and Phone
Set up custom email addresses and phone numbers for brand consistency.
Notes and Important Information
Easily capture crucial details, like guest preferences, requests and more, for personalized guest experience.
Two-way sync with PMS
Seamlessly integrate with your PMS to sync guest data and reservations, eliminating manual entry. *Supported with selected PMS partners.
How Short-Term Rental Managers Benefit from our Unified Inbox
Convert More Bookings With Faster Responses
Use a mix of automated replies, saved knowledge base answers and EnsoAI in order to respond to questions send from Inquiries and lock down their bookings with ease.
Increase Guest Satisfaction and 5-Star Reviews
Keep an eye on the guests state of satisfaction in order to better serve those unsatisfied and send review reminders to those who have loved their stay.
Increase Efficiency and Free Up More Time
Leverage all the tools available to craft a response system that can be completely hands off, freeing up that time for other priorities.
Drive Revenue and Achieve Business Goals
Provide guests with just-in-time marketing messages that can steer them towards your offerings that increase your bottom line.
RESOURCES
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