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Unified Communications

Custom Automations and Workflows

The Zapier of Hospitality – If this, then that!

  • Transform your business with no-code automation; just like Zapier
  • Set up conditions to accommodate for different workflows
  • Configure automation by booking channel, guest sentiment, travel reason, and so much more!
Example of custom automations - guest verification stage

Find the sweet spot between technology and hospitality in your unique business

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What are Automations & Workflows

Developed around the “If this then that” process, our Custom multi-lingual automations allow you to create a series of actions that only trigger if your set conditions are met. This can use used throughout the guest journey and takes advantage of all the data gathered from the stay and the guest, to create a hands-off, yet, personalized experience for the guest.

How custom automations work

Here are some of our favourites

Prevent Last minute Fraud

When

guest booking confirmed

If

last minute then verify with Superhog

Increase Positive Reviews

When

guest checks out

If

sentiment is greater than neutral

Then

remind guest to leave a review

Get a notification about Upsells

When

Guest requests an upsell

Then

send me a notification about the upsell to my cell phone

Increase Revenue with Fees

When

guest booking is confirmed

If

number of pets is great than 2

Then

set a pet fee for $20 per pet

Be Proactive with your Guest Experience

1 days

after check-in

Then

send message to guest to ask if everything went well with their first night

Increase Revenue with Upsells

3 Days

after check in

If

the length of stay is greater than 10 days

Provide

a midstay cleaning upsell

Control and Manage your Smart Locks

When

device is disconnected

Send

maintenance a message

Save time in your operations

When

host requests guest re-verification

Then

send a message to the guest to ask them to re-upload their ID

Craft your Own Guest Experience flow

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Pick the “When”

The When acts as the trigger for an automation. When a specific event happens, we will begin an automation. This event can be guest related, your business related, or the device related!

Building automated workflows in Enso Connect - choosing the time condition

Pick the “If”

Now that the When has been defined, the event is scheduled. The if allows you to block the message from being sent ifspecific conditions have not been met.

Building automated workflows in Enso Connect - choosing the condition

Pick the “Then”

A trigger was created (”when”), the condition was met (”if”); now what? Now it’s time to perform an action (”Then”).

Building automated workflows in Enso Connect - choosing the action

Get started with no-code automations

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Email, SMS, WhatsApp, Airbnb – all in one inbox, under your control.

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Increase your inquiry-to-booking conversion with AI and custom automations.

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