Skip to main content
NEW

Your Hospitality CRM

Turn Guest Data into Revenue

  • Manage guest data to drive direct bookings 
  • Keep guests engaged to create repeat business
  • Discover revenue opportunities and areas to improve 
  • Easily share valuable insights with your team
CRM Header v4

Grow Your Business with Guest Insights

Request a Demo

How it works

Our CRM uses data collected throughout the guest journey and messaging, offering insights to enhance your marketing and business decisions, driving more bookings and revenue.

Why our CRM system is unique

Guest data collection with technology

Data Collection

Collect guest data throughout the entire journey, from the contact and personal details at the verification stage, to preferences and sentiment during the stay.

CRM Segmentation v2

Customer segmentation

Segment your guests by travel reasons, past purchases, preferences, sentiment, and much more.

Personalize messages and offers for elevated guest experience and increased revenue.

Enso Connect's unified inbox for efficient guest communication

Unified inbox for all conversations

Enso Connect captures your guest conversations from Airbnb, email, SMS and WhatsApp and makes all messages available in a single inbox. All messages are displayed in the guest profile.

Guest relations workflows and automations

Create workflows based on If This Then That conditions. Choose from an array of actions to be performed, such as  –  sending confirmation messages, tailored offers, payment reminders, and updating guest details.

Guest messaging automation based on the sentiment recognition

Targeted marketing campaigns

Craft hyper-focused marketing email, SMS and WhatsApp campaigns that convert.

Automating a targeted marketing campaign in Enso Connect's CRM

AI-powered insights in your guest messages

EnsoAI analyzes your guest messages by topic, highlighting trends, identifying issues, and uncovering upsell opportunities. Click through to our CRM system for guest-specific details.

Message Topics V2

Export Your Data

This is your data, not Enso Connect’s. Export your data in Json or CSV format anytime to import in other tools you might use like Mailchimp, Hubspot, or other CRMs.

Exporting guest data in Enso Connect's hospitality CRM

A Hospitality CRM That Grows With You

Request a Demo

Improve your business with data.

Learn more

One App, One Journey, Many happy guests.

Learn more