75% Faster Responses, 65% Automation, 60K in Upsells: How QF Living Runs 30 Holiday Lets Remotely with Enso Connect
QF Living cut guest response time by about 75%, automated 65% of guest messages and earned 60K in upsells in a year, managing 30 UK holiday lets fully remotely with Enso Connect on Guesty.
"Notre temps de réponse a considérablement chuté de 75 % après avoir commencé à utiliser Enso AI."
Xavier Platteel
Co-propriétaire, QF Living
Défis
Fully Remote Operations
Four Disconnected Tools
Unreliable AI Messaging
Objectifs
Consolidated Tech Stack
Better & Faster Guest Responses
More Upsell Revenue
Le problème
QF Living runs 30 UK holiday lets entirely remotely. The owners visit the UK a few times a year, one property manager and an owned cleaning company cover the ground, two virtual assistants handle guest communication. Founded in 2017, the company grew through a mix of its own properties and properties leased from other owners.
A remote team needs systems it can rely on without anyone on site. Before Enso Connect, QF Living ran its digital guidebook, check-in process, upsells and AI guest messaging through four separate tools. The team tested several AI messaging tools, some for months, but kept running into mistakes, and reported issues went unanswered.
La Solution
QF Living replaced its four tools with Enso Connect on top of Guesty. AI AutoPilot answers guest messages, the Boarding Pass guest portal delivers online check-ins with instruction videos and digital guidebooks for every property, and automated upsells offer damage waivers, hot tub packages, late check-in and checkout, EV charging, firewood and extra nights.
The team piloted Enso on two properties for the first few weeks, tuned the setup, then added the rest of the portfolio. AI AutoPilot ran on every message topic from the start. The QF team refines policies, tests and trains the AI in the Sandbox. 40% of guest messages are fully automated with AI, bringing their communication to 65% of total messaging automation with AI and workflows.
"I immediately had already sufficient trust in the Autopilot to switch it on auto straight away on all topics."
Xavier Platteel
Co-propriétaire, QF Living
Résultats avec Enso Connect
75%
faster average guest response time
65%
of guest messages answered by AI or automation, including 40% fully by AI
60K
in annual upsell revenue
"You’d think a guest books from specific dates, and it's unlikely that they will book a night earlier. But if you offer it proactively, a lot of them accept the offer and extend their stay."
Xavier Platteel
Co-propriétaire, QF Living
À propos de l'entreprise
QF Living
Emplacement
United Kingdom
Annonces
30
Écosystème technologique
Automated Guest Screening Flow
Digital Guest Portal and Online Check-in
Easy Add-On Purchases for Guests
Essential Information at Guests’ Fingertips
"The favorite feature is the customization of all the messaging service conditions. There's so many options you can choose from, it's structured in such a way that it's not overwhelming, but every, every condition that you can think of is possible."
Xavier Platteel
Co-propriétaire, QF Living
How QF Living Runs 30 Holiday Lets Remotely with AI Guest Messaging
How did Enso Connect cut QF Living's guest response time by 75%?
QF Living's average guest response time dropped by about 75% after switching to Enso Connect's AI. AI AutoPilot answers guests around the clock, so a Wi-Fi question sent at 3am is answered before the team wakes up. Guests notice the speed and regularly thank the team for quick replies.
How much of QF Living's guest communication is automated?
About 65% of QF Living's guest messages are now answered by AI or automation, including roughly 40% answered fully by AI. The share keeps rising, and QF Living is aiming for around 80% automated responses.
How does QF Living generate upsell revenue with Enso Connect?
QF Living earned around 60K in upsells last year through Enso Connect. Top sellers include damage waivers, hot tub packages, late check-in, late checkout, EV charging, firewood and extra nights before or after a stay. Stay extensions surprised the team most: guests rarely ask to extend, but many accept when Enso offers an available night.
How did QF Living build trust in AI AutoPilot?
QF Living turned AI AutoPilot on for every message topic from day one and has never switched a topic off. The team monitors responses, refines its policies and sees accuracy improve with each change. When the AI lacks a detail, such as whether a property has a gas or charcoal barbecue, the team teaches it once in the Sandbox and the AI remembers it.
How does Enso Connect reduce check-in questions?
Every QF Living property has its own check-in instruction videos in the Boarding Pass. Guests follow a few steps on their phone to see how a specific lock or parking gate works. Fewer guests need to message the team about check-in.
How did QF Living roll out Enso Connect?
QF Living piloted Enso Connect on two properties for the first few weeks, tuned the setup, then rolled it out across the portfolio. The Enso team supported onboarding, and the in-app AI answers about 90% of QF Living's support questions straight away, with the Enso team picking up the rest.
What is QF Living's favourite Enso Connect feature?
The customization of message conditions. Enso Connect offers a wide range of conditions and actions for guest messaging, structured so the options don't feel overwhelming. QF Living found that every condition it needed was possible, which it hadn't found in other systems.
How does Enso Connect fit QF Living's Guesty tech stack?
QF Living runs Guesty as its PMS and Enso Connect for the full guest experience. Guesty manages reservations, while Enso covers guest messaging, the Boarding Pass, online check-in, digital guidebooks and upsells from booking through checkout and review.
Advice for Remote STR Operators
Treat AI training like staff training. QF Living's view is that the AI keeps getting better the more you teach it, so refining policies and filling knowledge gaps should be an ongoing habit, not a one-off setup task.
"Training AI should be a constant ongoing process. The same as training your staff. The more you train, the better it gets"
Xavier Platteel
Co-propriétaire, QF Living
Questions fréquentes
What results did QF Living get with Enso Connect?
QF Living cut its average guest response time by about 75%, automated about 65% of guest messages (roughly 40% answered fully by AI) and earned around 60K in upsells last year, managing 30 UK holiday lets remotely.
What PMS does QF Living use with Enso Connect?
Guesty. QF Living runs Enso Connect on top of Guesty for AI guest messaging, online check-in, digital guidebooks and upsells.
How did QF Living implement Enso Connect?
QF Living piloted Enso Connect on two properties for the first few weeks, adjusted its setup, then rolled it out to the rest of its 30 properties.
Can a fully remote team run holiday lets with Enso Connect?
Yes. QF Living's owners live outside the UK, with one local property manager and two virtual assistants in the Philippines. AI AutoPilot answers guests at any hour, and the Boarding Pass guides guests through check-in with property-specific videos.
Which upsells work best for UK holiday lets?
QF Living's main upsells are damage waivers, hot tub packages, late check-in, late checkout, EV charging, firewood and extra nights before or after a stay. Many guests accept a stay extension when Enso offers an available night.
What results did QF Living get with Enso Connect?
QF Living cut its average guest response time by about 75%, automated about 65% of guest messages (roughly 40% answered fully by AI) and earned around 60K in upsells last year, managing 30 UK holiday lets remotely.
What PMS does QF Living use with Enso Connect?
Guesty. QF Living runs Enso Connect on top of Guesty for AI guest messaging, online check-in, digital guidebooks and upsells.
How did QF Living implement Enso Connect?
QF Living piloted Enso Connect on two properties for the first few weeks, adjusted its setup, then rolled it out to the rest of its 30 properties.
Can a fully remote team run holiday lets with Enso Connect?
Yes. QF Living's owners live outside the UK, with one local property manager and two virtual assistants in the Philippines. AI AutoPilot answers guests at any hour, and the Boarding Pass guides guests through check-in with property-specific videos.
Which upsells work best for UK holiday lets?
QF Living's main upsells are damage waivers, hot tub packages, late check-in, late checkout, EV charging, firewood and extra nights before or after a stay. Many guests accept a stay extension when Enso offers an available night.
See what Enso Connect can do for your portfolio
Automate guest messaging, check-in and upsells with Enso Connect.
