Near real-time sync
Updates in under 2 minutes
Official Hostaway API partner
Real-time messaging
"Muchas de nuestras FLOHomes en realidad tienen un RevPAR más alto que nuestro ADR porque estamos obteniendo todos estos ingresos adicionales, lo cual es realmente genial de ver."
Brian Meyer
Cofundador y Presidente, FLOHOM
What is the Hostaway + Enso Connect integration?
Enso Connect is an AI guest experience platform that connects to Hostaway through its official REST API. Bookings, guests and messages sync into Enso by webhook in under 2 minutes, listings refresh daily, and Enso writes check-in changes, guest details and the Boarding Pass link back into Hostaway, so Enso can automate guest communication, digital check-in and upsells while Hostaway stays your system of record.
The Integration
What syncs between Hostaway and Enso Connect?
A true two-way connection over Hostaway's REST API: bookings, inquiries and messages arrive by webhook in near real time, and Enso pushes check-in changes, guest counts and verified guest details straight back into Hostaway. Listing details refresh daily. Connect once with your API key. No CSV imports, no manual re-entry.
Webhook-powered: bookings & messages sync in near real time, both ways
Messaging is always instant: SMS, WhatsApp and email go through Enso's own channels, and Airbnb, Booking.com and Vrbo replies through Hostaway.
summary of what syncs from Hostaway to Enso:
Listings, property details, photos, amenities, WiFi info and house rules (refreshed daily)
Bookings and reservation changes, by webhook in near real time
Guest names, emails, phone numbers, country and language
Messages: Airbnb, Booking.com and Vrbo through Hostaway, plus SMS, WhatsApp and email via Enso
Check-in and checkout dates and times
Guest counts, including children and pets
Payment status, totals, host payout and taxes
Door codes, cleaning fees, special instructions and your own Hostaway custom fields
Inquiries from Airbnb, Booking.com, Vrbo and Expedia, with Airbnb pre-approval handled automatically
Multi-unit properties, fully supported
summary of what syncs from Enso to Hostaway:
Verified guest details: name, email, phone and address
Check-in and checkout times, updated on early check-in and late checkout purchases
Guest counts, including pets
Messages sent from Enso, on every channel
Boarding Pass link, pushed into Hostaway as a custom field on every reservation
Sync details reflect the current API integration. Something specific you need to sync? Ask our team.
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Better Together
Hostaway runs your distribution. Enso runs your guest experience.
Hostaway is the engine of your business: reservations, channels, calendars, finances. Enso Connect sits on top as the guest-facing layer: every message, check-in, upsell and review moment, automated with AI. Where features overlap, you choose which tool runs each. Most operators keep Hostaway as the source of truth and let Enso handle everything the guest sees.
Verification
Unified Inbox
Guest CRM
EnsoAI
Upsells
Boarding Pass
Listings
Calendars
Accounting
Reservations
Distribution
Enso guest experience layer
Hostaway operations core
webhook sync in under 2 minutes
Key Features
Everything Enso adds to your Hostaway account.
Digitize the guest experience
One link guides every guest from booking to checkout: check-in, guidebooks, upsells and support, branded to you. No app download.
Increase revenue from upsells 10x
Early check-in, late checkout, fees and add-ons offered at the right moment, with revenue posted back to Hostaway automatically.
Automate guest communication with AI
EnsoAI answers guests 24/7 from your Hostaway listing data, in your brand voice, and escalates only when your rules say so.
Collect data and remarket to guests
Turn synced guest data into segments, campaigns, direct bookings and repeat stays, with performance tracked live.
Centralize all messaging
Airbnb, Booking.com, SMS, WhatsApp and email in one place, synced with Hostaway reservations for full context on every thread.
Screening & verification
Verify IDs, collect agreements and deposits, and hold check-in details until the guest is approved.
Protect every stay
Deposits, damage waivers and one-click chargeback evidence reports that keep your properties and revenue safe.
AI agents for Hostaway
Copilot drafts for your team to approve. Autopilot runs the guest journey end to end. You choose, per property.
results
Results from operators running Enso Connect with Hostaway
8%
Revenue Increase
28 Days
to Pay Off Subscription
70%
Messages Automated
$40
Average Guest Upsells Per Stay
"Hemos aumentado los Check-ins unas 10x, pero nuestro equipo aproximadamente se ha duplicado. Esta brecha de escalabilidad se ha solucionado con herramientas de automatización como Enso Connect"
Ted Meyers
Director de Tecnología (CTO), Triad Vacation Rentals
Getting started
Connected in four steps
1
Book a demo and sign up
See Enso working with a Hostaway setup like yours, live.
2
Connect your Hostaway account
One API key. No developers, no data migration project.
3
Everything syncs in about 5 minutes
Listings, bookings, guests and message history flow in automatically.
4
Go live with your onboarding team
A guided setup call tailors AI, upsells and guest journeys to your brand.
Preguntas frecuentes
Frequently asked questions about the Hostaway integration
Respuestas a algunas de las preguntas más comunes que recibimos de nuestros clientes.
How long does it take to set up Enso Connect with Hostaway?
Most teams are live within days. Connecting your Hostaway account takes minutes with an API key, your listings and bookings sync in about 5 minutes, and a guided onboarding call gets your AI, upsells and guest journeys configured for your brand.
How often does data sync between Hostaway and Enso Connect?
Bookings and messages sync in near real time: changes in Hostaway trigger webhooks that typically land in Enso in under 2 minutes. Messages you send from Enso are delivered instantly: Airbnb, Booking.com and Vrbo through Hostaway, and SMS, WhatsApp and email through Enso's own channels. Expedia messaging is not available through Hostaway. Listing details refresh once a day, and reservation custom field edits made in Hostaway refresh on a booking re-sync.
Does Enso Connect replace Hostaway?
No, they're complementary. Hostaway remains your system of record for reservations, channels and finances. Enso Connect adds the guest experience layer: AI messaging, digital check-in, upsells and guest verification. Where features overlap, you choose which tool runs each.
Is Enso Connect an official Airbnb partner?
Yes. Enso Connect is an official Airbnb software partner for guest experience. Airbnb messages flow into your unified inbox compliantly alongside Hostaway, SMS, WhatsApp and email.
What does Enso Connect cost for Hostaway users?
Pricing scales with your number of listings; get tailored pricing here. Ask about our ROI Guarantee: generate at least your subscription cost, or continue using Enso Connect for free.
Can I migrate from another guest experience tool?
Yes. Our onboarding team helps you move guidebooks, upsells and automations over, and because your property data lives in Hostaway, most of the setup syncs in automatically. Ask about migration support in your demo.
What support and training do I get?
24/7 customer support, a dedicated onboarding specialist, and the Enso Pros community of operators sharing playbooks, plus webinars and a searchable help center.
Does it work with smart locks?
Yes. Enso integrates with major smart lock providers. Unique access codes are generated per reservation, delivered to verified guests, and pushed back into Hostaway automatically. No copy-pasting codes.
Is my guest data secure?
Data syncs through the official Hostaway API over encrypted connections, and guest information is handled under our privacy policy. Granular team permissions control who sees what inside Enso.
Which Hostaway products are supported?
The integration works with current Hostaway plans that include API access. The connection works the same way on every plan: one API key and your account syncs in.
About Hostaway
Hostaway es un software de alquiler vacacional todo en uno que ofrece soporte e Integraciones profundas con canales. Automatiza y optimiza cada aspecto de un negocio de alquiler vacacional en Airbnb, Vrbo, Booking.com, Expedia, etc. La plataforma ofrece a los gestores de propiedades la flexibilidad de las Soluciones más avanzadas a la vez que es fácil de usar.
Perfecto para operadores de alquiler a corto plazo con entre 5 y más de 1000 anuncios. Hostaway facilita el crecimiento de un negocio de hospitalidad a la vez que ahorra tiempo en tediosas tareas manuales.
Enso Connect works with your OTA/PMS
Not with Hostaway? Enso Connect integrates with all major OTA/PMS partners:
Descubre cómo Enso Connect puede impulsar tus ingresos, tu eficiencia y tus reservas de cinco estrellas
Descubra cómo funciona Enso Connect con su configuración de Hospitable: mensajería con IA, check-in y complementos, todo en directo en una sola demostración.
