EnsoAI

One Agent for your AI messaging for your guest communication

Drafts messages for your control. Auto-sends on your terms. Accuracy-first AI for vacation rentals & hotels.

Trusted by hospitality operators across 60,000+ listings

Trusted by hospitality operators across 60,000+ listings

Trusted by hospitality operators across 60,000+ listings

EnsoAI CoPilot

Instant drafts for your approval.

Get a ready-to-send draft for every message.

Just review, tweak if needed, and send. No more mental load.

Translate to over 200 languages.

Reclaim hours and ensure fast, flawless comms guests love.

EnsoAI AutoPilot

Agentic AI you can trust.

Industry's FIRST Reliable Agentic AI, built to secure 5-star reviews.

A built-in "confidence meter" that prioritizes accuracy.

Uncertain messages are auto-routed for your approval.

Handle conversations efficiently without risking bookings or reviews.

How EnsoAI works

Built from the ground up to be specific to your business, ensure confidence in results and scales as you grow.

EnsoAI CoPilot message thread showing the AI retrieving a Cancellation Policy from standard operating procedures and responding that cancellations are available up to 24 hours before arrival, with a translate and feedback toolbar below.

Understands Context

Understands Context

Pulls from guidebooks, past conversations, PMS-connected data, reservation details, custom fields, and property notes.

Pulls from guidebooks, past conversations, PMS-connected data, reservation details, custom fields, and property notes.

Diagram showing an 89% confidence score with a dotted arrow from CoPilot (suggested response mode) to AutoPilot (fully automated response mode), illustrating the threshold for enabling AI automation.

Scores Confidence

Scores Confidence

Chooses AutoPilot or CoPilot based on your threshold.

Chooses AutoPilot or CoPilot based on your threshold.

EnsoAI knowledge base suggestion card proposing an update to the SOP Cancellation Policy, showing a tracked-changes diff with strikethrough text in grey and new content in green, with Update and Reject buttons.

Learns Over Time

Learns Over Time

Feedback, edits, and updated content improve future replies.

Feedback, edits, and updated content improve future replies.

Enso AI is built different

~40% of our clients who had previously used an AI solution, didn't like it. We built an AI system that is not a black box and not an on/off switch — fully configurable and controllable.

Granular control over messaging style

Topic control

Listing-level granularity on policies and knowledge base

Escalation capabilities

resource

Download the ultimate messaging style sheet

How Short Term Rental Managers and Hoteliers benefit from EnsoAI

How Short Term Rental Managers and Hoteliers benefit from EnsoAI

Automated Guest Communication

Multi-channel responses: Airbnb chat, VRBO, Booking.com, WhatsApp, SMS, email

Reduce response times, increase booking conversions

Incredible time savings for your team (10-40 hrs per week)

Fewer Mistakes, Higher Accuracy

Unlike other AI Chatbots, the CoPilot and AutoPilot working together ensure more accurate responses and give your team greater control

‘Suggested responses’ (CoPilot) if AI has less than 90% accuracy prediction

AutoPilot will respond if confidence is +90%

Sandbox environment lets your team ‘train’ the AI with ZERO risk

With clear “thinking steps,” AutoPilot surfaces missing or conflicting information for your team to fix.

""I’m genuinely impressed by how accurate EnsoAI’s replies are. Most chatbots we’ve seen either handle only the basics or give incorrect answers. EnsoAI’s responses have been consistently spot-on.""

Frederic Schurch Head of Sales Pinarello Villa Services

Frédéric Schurch

Head of Sales, Pinarello Villa Services

""AI suggested replies was the right first step for us… we’re making Enso AI a big part of our operations while protecting us from sending out incorrect information.""

Michael Weimann

GM - Owner, Casago Highland Lakes

The most configurable AI

Recognized as industry leaders

Skift Top 250 Badge
Get App 4.5 Star Badge
VRMA Supplier Badge
Astra Badge
Software Advice 4.5 Star Badge
© 2026 Enso Connect ™ All rights reserved.

We improve our products and advertising by using Microsoft Clarity to see how you use our website. By using our site, you agree that we and Microsoft can collect and use this data. Our privacy statement has more details.

Recognized as industry leaders

Skift Top 250 Badge
Get App 4.5 Star Badge
VRMA Supplier Badge
Astra Badge
Software Advice 4.5 Star Badge
© 2026 Enso Connect ™ All rights reserved.

We improve our products and advertising by using Microsoft Clarity to see how you use our website. By using our site, you agree that we and Microsoft can collect and use this data. Our privacy statement has more details.

Recognized as industry leaders

Skift Top 250 Badge
Get App 4.5 Star Badge
VRMA Supplier Badge
Astra Badge
Software Advice 4.5 Star Badge
© 2026 Enso Connect ™ All rights reserved.

We improve our products and advertising by using Microsoft Clarity to see how you use our website. By using our site, you agree that we and Microsoft can collect and use this data. Our privacy statement has more details.