Raising the Bar: Guest Experience, Payments & Revenue in Vacation Rentals
Four industry leaders break down the guest journey, payment experience, and upsell strategies that close the gap between hotels and vacation rentals, and what a real operator did to prove it works.
date
Language
English
Price
Free
SPEAKERS
Francois Gouelo
CEO & Co-Founder, Enso Connect
Megan Kenny
Customer Success Manager, Avantio
Pablo Macías
Sales Executive, Travel & Hospitality, Stripe
Frank de la Fuente
Deputy Director of Operations, Waou Rentals
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Webinar + full replay included
The vacation rental industry is maturing, providing solid competition to hotels. Guests expect more. That means every part of the guest journey matters, including payments. Join Francois Gouelo (Enso Connect), a travel & hospitality specialist from Stripe, and a property manager who built a digital guest journey, driving new revenue and 5-star reviews. They will break down how to deliver a hotel-calibre guest experience, reduce friction at every payment touchpoint, and unlock new revenue through upsells and services, all without losing what makes short-term rentals special.
Where STRs are losing guests to hotels
Identify the specific friction points that cost you 5-star reviews and revenue.
How to make payments feel effortless
Design a payment flow guests barely notice, because it just works.
Ways to monetize your guest app
Real upsell and service strategies that generate income before, during, and after the stay.
What hotel-level standards actually look like in STRs
Practical steps scaled for operators with 20+ listings, without losing what makes rentals special.
Lessons from a property manager who's done it
How Waou Rentals built a digital guest journey that delivers real results.
Francois Gouelo
CEO & Co-Founder, Enso Connect
Megan Kenny
Customer Success Manager, Avantio
Pablo Macías
Sales Executive, Travel & Hospitality, Stripe
Frank de la Fuente
Deputy Director of Operations, Waou Rentals
