Raising the Bar: Guest Experience, Payments & Revenue in Vacation Rentals
Four industry leaders break down the guest journey, payment experience, and upsell strategies that close the gap between hotels and vacation rentals, and what a real operator did to prove it works.
date
Language
English
Price
Free
SPEAKERS
Francois Gouelo
CEO & Co-Founder, Enso Connect
Megan Kenny
Customer Success Manager, Avantio
Pablo Macías
Sales Executive, Travel & Hospitality, Stripe
Jesus Luque
Founder, Vitvi Holidays
Reserve your free spot
Webinar + full replay included
About the Webinar
The vacation rental industry is maturing, providing solid competition to hotels. Guests expect more. That means every part of the guest journey matters, including payments.
Join Francois Gouelo, Cofounder and CEO of Enso Connect, Pablo Macias, travel & hospitality specialist from Stripe, and Frank De La Fuente from Waou Rentals - a property manager that built a digital guest journey, driving new revenue and 5-star reviews. They will break down how to deliver a hotel-calibre guest experience, reduce friction at every payment touchpoint, and unlock new revenue through upsells and services, all without losing what makes short-term rentals special.
What You'll Learn:
Where STRs are losing guests to hotels
Identify the specific friction points that cost you 5-star reviews and revenue.
How to make payments feel effortless
Design a payment flow guests barely notice, because it just works.
Ways to monetize your guest experience
Real upsell and service strategies that generate income before, during, and after the stay.
What hotel-level standards actually look like in STRs
Practical steps scaled for operators with 20+ listings, without losing what makes rentals special.
Lessons from a property manager who's done it
How Waou Rentals built a digital guest journey that delivers real results.
Frequently Asked Questions
How do short-term rental operators compete with hotels on guest experience?
How can vacation rental operators improve their payment experience?
What upsells generate the most revenue for short-term rental operators?
What will I learn in this webinar?
Do I need to be an Enso Connect or Avantio customer to attend?
Is this webinar free? Will I get the recording?
Your panelists
Four voices who have built what they're talking about
Each speaker brings a specific expertise, guest tech, payments infrastructure, PMS integration, and real-world operations.
Francois Gouelo
CEO & Co-Founder, Enso Connect
Francois Gouelo is the Co-founder and CEO of Enso Connect, a leading AI-powered guest experience platform. A technologist and entrepreneur, he founded Enso Connect to solve the critical challenges of tech fragmentation and rising guest expectations in vacation rentals. The platform now serves over 7 million guests worldwide and is ranked among the Top 250 Vacation Rental Companies by Skift. The platform delivers measurable ROI, time savings and 5-start reviews for STR operators. Through Enso Connect, he is defining the future of AI-powered hospitality., Enso Connect
Megan Kenny
Customer Success Manager, Avantio
Pablo Macías
Sales Executive, Travel & Hospitality, Stripe
Jesus Luque
Founder, Vitvi Holidays
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