Nuki

Improve your check-in process and enhance security by adopting keyless self-check-in with smart locks. However, with the abundance of options available, choosing the right locks can be a daunting task.

At Enso Connect, we specialize in empowering property owners and managers with smart connected systems, including keyless entry. That’s why we have conducted a comprehensive evaluation of one of the most popular smart lock lines in the market: the Nuki locks.

By the end of this review, you will gain insight into:

Nuki lock features.
Our recommended Nuki lock models.
Pros and Cons of Nuki locks.
The installation process.
Battery Life.
Security Level.

Find your Nuki lock

Search the list of Nuki lock models live in our system to see if you can add them to your Enso Connect dashboard

Discover the versatility of Nuki smart locks

Elevate security and convenience by embracing smart locks that seamlessly integrate with your property management system (PMS) and smart devices via Enso Connect. These innovative locks offer guest-specific access codes, valid only during their stay, ensuring restricted access outside designated periods. Additionally, you can effortlessly control the locks remotely, eliminating concerns about guests forgetting to secure the door.

The Nuki family of smart locks is a perfect match for these requirements, boasting compatibility with both deadbolts and levers, making them suitable for nearly all standard doors in North America.

Enso Connect simplifies the guest experience by delivering entry codes in advance through its user-friendly Boarding Pass system, which can be customized to align with your branding. This enables guests to access the property immediately upon arrival. The Boarding Pass functionality also empowers you to share guidebooks, generate additional revenue through late check-in and check-out options, and offer personalized upsells to enhance guest satisfaction.

Modernize your check-in process to ensure a seamless and delightful experience for your guests.

What does Enso Connect recommend?

While Enso Connect is compatible with the mentioned door locks, we highly recommend contacting our team to confirm the connectivity of your specific lock model with Enso. Our dedicated team will provide the necessary assistance to ensure seamless integration and optimal functionality.

Let’s take a look at why, and what we recommend:

Look for a lock with a long battery life

Opting for a lock with a long battery life is crucial for several reasons. First and foremost, it ensures uninterrupted operation and reliable security. A lock with extended battery life reduces the risk of unexpected lockouts due to drained batteries, preventing inconveniences and potential security vulnerabilities. Additionally, a lock with a long-lasting battery reduces the frequency and cost of battery replacements, saving both time and money in the long run.

Push button vs touchscreen

We generally recommend locks with push buttons over touch screens for several reasons.

Firstly, push buttons tend to be more durable and resistant to wear and tear compared to touch screens. Touch screens are susceptible to scratches, smudges, and potential damage from external factors, which may affect their functionality over time.

Push-button locks are often easier to use, especially in situations where individuals may have limited dexterity or impaired vision. The tactile feedback provided by push buttons allows users to confidently enter access codes without relying solely on visual cues.

Key overrides are a good idea

Having a lock with a key override feature is advantageous for several reasons. First and foremost, it provides a reliable backup method of entry in case of emergencies or technical malfunctions. If there are any issues with the electronic components or power supply of the lock, the key override ensures that authorized individuals can still access the property without relying solely on the electronic functionality.

How to install?

Installing Nuki smart locks is a breeze. With just a screwdriver, you can effortlessly install most Nuki locks, particularly when retrofitting them into existing holes in the door frame. Check out this informative video to learn more about the Nuki Lock.

What are the pros and cons of Nuki smart locks?

Pros:

Convenience: Nuki locks provide convenient access control, allowing you to lock and unlock your door remotely using a smartphone or other connected devices. This is particularly useful when you need to grant access to someone while you’re away or if you have your hands full.
Easy Installation: Nuki locks are designed to be retrofitted onto existing door locks, making the installation process relatively simple. In many cases, you can install them using just a screwdriver, without the need for extensive modifications.
Keyless Entry Options: Nuki locks offer various keyless entry options, including smartphone control, keypad entry, or using the Nuki Fob remote control. This eliminates the need for physical keys and provides added convenience and flexibility.
Integration with Enso Connect: Nuki locks can be integrated with other smart home devices and systems, allowing you to create automation routines, and enhance the overall smart home experience.
Guest Access Management: Nuki locks enable you to grant temporary or recurring access to guests or service providers. You can set specific time windows during which the lock can be operated, enhancing security and control.

Cons:

Reliance on Technology: Nuki locks rely on technology such as smartphones and internet connectivity. If you experience technical issues with your phone or encounter internet outages, you may face difficulties in remotely controlling your lock.
Compatibility Limitations: Nuki locks may not be compatible with all types of doors or lock mechanisms. Before purchasing, it’s important to check the compatibility requirements and ensure that your door is suitable for installation.
Power Source: Nuki locks require a power source to operate. Most models rely on batteries, which will need periodic replacement. It’s important to monitor battery levels to ensure uninterrupted operation.
Cost: Nuki locks can be more expensive compared to traditional locks. While they offer enhanced functionality and convenience, it’s essential to consider the cost implications before making a purchase.

Is the Nuki smart lock worth it?

Determining whether the Nuki smart lock is worth it depends on your specific needs, preferences, and priorities, but at Enso Connect we believe Nuki locks are an excellent option for hospitality operators.

Convenience: If you prioritize convenience and seamless access control, Nuki smart locks can be a valuable addition. The ability to lock and unlock your door remotely using a smartphone, keyless entry options, and integration with smart home systems can enhance your daily routine and simplify access management.
Compatibility: Before considering a Nuki smart lock, it’s important to ensure that your door is compatible with the lock and meets the necessary requirements for installation. Compatibility limitations may impact the suitability and value of the lock for your specific situation.
Security: Nuki locks incorporate encryption and security measures to protect against unauthorized access. While no system is entirely foolproof, Nuki locks aim to provide a secure access control solution. It’s important to stay updated on firmware releases and follow recommended security practices to maximize security.
Integration: Nuki locks can integrate with other smart home devices and platforms, offering opportunities for automation and enhanced control. If you have an existing smart home setup or plan to expand your smart home ecosystem, Nuki’s integration capabilities may add value.

Frequently asked questions

Do Nuki locks need WiFi?

Nuki locks can operate without the need for a constant Wi-Fi connection. Nuki smart locks primarily rely on Bluetooth technology for communication between the lock and your smartphone or other connected devices. This means that you can control and operate the lock within Bluetooth range, typically within a few meters.

However, to enjoy remote access and additional smart features, such as controlling the lock from anywhere or receiving notifications, a Wi-Fi bridge is required. The Nuki Bridge connects to your home’s Wi-Fi network and acts as a bridge between your Nuki lock and the Nuki app on your smartphone. With the Nuki Bridge, you can access and control your Nuki lock remotely, even when you’re away from home.

It’s important to note that while a Wi-Fi connection is not mandatory for basic functionality, it greatly expands the capabilities and convenience of Nuki locks. If remote access and smart features are important to you, adding a Nuki Bridge and connecting it to your Wi-Fi network is recommended.

Are Nuki locks safe and secure?

Nuki locks prioritize safety and security, incorporating several measures to protect your property. Here are some factors that contribute to the safety and security of Nuki locks:

Encryption: Nuki locks use encryption protocols to ensure secure communication between the lock and your smartphone or connected devices. This helps protect against unauthorized access or interception of data.
Secure Communication: Nuki locks employ secure communication protocols, such as Bluetooth encryption and encrypted connections when using the Nuki app or Nuki Bridge. These measures help safeguard the transmission of commands and data.
User Authentication: To control the Nuki lock, you typically need to authenticate yourself through the Nuki app on your smartphone or other authorized devices. This adds an extra layer of security, ensuring that only authorized individuals can operate the lock.
Firmware Updates: Nuki regularly releases firmware updates to address any potential security vulnerabilities and enhance the overall security of their locks. It’s important to keep your Nuki lock’s firmware up to date to benefit from the latest security enhancements.

How long do batteries last in Nuki locks?

On average, Nuki locks can operate on a set of standard batteries (e.g., AA or AAA) for several months before requiring replacement.

The estimated battery life for Nuki locks typically ranges from 6 to 12 months, but it can be shorter or longer depending on usage.

It’s important to note that frequent use of the lock, the number of lock/unlock cycles, and the frequency of remote operations via the Nuki app or Bridge can impact battery consumption. Additionally, the battery life can be affected by environmental conditions, such as extreme temperatures.

Nuki provides battery status indicators through the Nuki app, allowing you to monitor the battery level and receive notifications when it’s time to replace the batteries. Regularly checking the battery status and having spare batteries on hand can help ensure uninterrupted operation of your Nuki lock.

Can you hack Nuki Locks?

While Nuki locks incorporate security measures to protect against unauthorized access, it’s important to acknowledge that no system is entirely immune to potential hacking or security risks. To help maintain the security of your Nuki lock, it’s crucial to follow best practices for securing your smart devices:

Keep Firmware Updated: Regularly check for and install firmware updates provided by Nuki. These updates often include security enhancements and bug fixes that address any identified vulnerabilities.
Use Strong and Unique Passwords: Set a strong and unique password for your Nuki lock’s app or associated accounts. Avoid using easily guessable passwords and consider enabling two-factor authentication if supported.
Secure Your Smartphone and Devices: Keep your smartphone or connected devices secure by using passcodes or biometric authentication methods. Regularly update the operating system and installed apps to benefit from the latest security patches.
Protect Your Network: Ensure your home Wi-Fi network is secured with a strong password and encryption. Regularly update your router’s firmware and consider implementing additional security measures, such as a firewall or network monitoring.
Be Mindful of Sharing Access: Only grant access permissions to trusted individuals. Avoid sharing access codes or credentials with unauthorized persons and regularly review and revoke access for those who no longer require it.

What if the Nuki lock fails and guests can't check in?

In the unlikely event that a Nuki lock experiences a failure and guests are unable to check in, it’s important to have contingency plans in place to ensure a smooth guest experience. Here are some steps you can take:

Secondary Smart Lock: Enso Connect offers the ability to connect and manage multiple smart locks, even from different brands, through its platform. To ensure seamless access and prevent any inconveniences, we recommend setting up a backdoor with a smart lock as a contingency plan in case the front door lock encounters issues such as battery failure, damage, or malfunction, providing an alternative entry point for guests.
Provide a Backup Key: Keep a backup key or alternative access method available as a backup solution. This could be a traditional key or a secondary access method such as a keypad or a physical key override option, if available with your Nuki lock model. This ensures that guests can still access the property in case of any lock-related issues.
Have a Support Plan: Ensure you have a support plan in place to quickly address any lock failures or technical issues. This may involve having a dedicated support line or contact person who can assist guests and troubleshoot any problems remotely or dispatch a technician if needed.
Communication: Promptly notify affected guests about the issue and provide clear instructions on the alternative access method. Ensure that they have the necessary information to reach out for assistance and that they are aware of any potential delays or inconveniences.