AI Agents
EnsoAI: AI agents for hospitality that run the guest experience end to end
Messaging, upsells, guides and policies, handled. You decide how much it does on its own.
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Up to 95% of guest communication automated with EnsoAI
Trusted by 1,000+ hospitality brands
QUICK ANSWER: What are EnsoAI Agents?
Enso Connect EnsoAI Agents are AI agents for hospitality that run guest messaging, upsells, guidebooks and policy enforcement end to end to automate all of your guest communication. Our mission is to automate every guest journey at 100%. Whether you're getting draft responses with EnsoAI CoPilot, sending automated messages to guests with EnsoAI AutoPilot, or asking EnsoAI to learn, improve, analyze data or build content, EnsoAI Agents are a second brain for your team and business that orchestrates the guest experience and guest operations end to end.
Up to 95%
of guest messages handled end to end by AI
50M+
guest messages sent with EnsoAI
70K+
doors across 80+ countries run on Enso
One agent, the whole stay
EnsoAI runs the entire guest experience, not just the inbox
It reads your PMS, your guides, your policies and your past conversations, then acts on them: replying, selling, updating and escalating, in the order a great team would.
For your guests · Messaging
Answers every guest, and knows when not to
AutoPilot replies on Airbnb, Booking.com, SMS, WhatsApp and email in the guest’s language. Anything outside your rules stops at a draft or reaches a person.
For your team · Policies
Teach it on the go
Write rules in plain language: pets, parties, refunds, late check-out. EnsoAI applies them in every reply and never bends them for a persistent guest.
For your guests · Upsells
Sells the right add-on at the right moment
Early check-in when a guest asks about arrival. Late check-out the night before departure. Built from what guests actually request, priced by you.
For your team · Data
Ask your operation a question, in plain language
“Which listings got the most access questions last month?” EnsoAI reads your own data and answers, with the numbers behind it.
For your guests · Guidebooks
Guidebooks that write and update themselves
EnsoAI drafts the guide from your listing and PMS data, then keeps it current as answers change, so guests stop asking what’s already written.
Early check-in that converts
Timing, price and wording that sells
Installed
Smart lock troubleshooting
Codes, batteries and jams, solved
Installed
Reduce guest questions
Finds repeat questions, fixes the source
New
Five-star review follow-up
Asks at the right moment
Installed
Gap-night filler
Offers extensions on open nights
New
For your team · Best practices
Learn from best practices
EnsoAI has seen how 1000+ hospitality brands price, message and automate. Ask it how to improve any part of your operation and get a recommendation grounded in what actually works.
Questions about EnsoAI Agent
How it’s priced, how well it performs, and how much control you keep.
Is EnsoAI Agent included in my plan?
Yes. Every Enso Connect plan includes enough EnsoAI usage to answer 100% of guest messages. Upgraded plans include more EnsoAI usage for custom workflows, data questions and AI orchestrated tasks.
What automation ratio should I expect?
With your PMS connected and a few safe categories switched on, most teams reach 40 to 50% of conversations handled end to end. Each round of added context pushes it higher; teams that keep that loop going reach up to 85%.
How long does it take to get started?
Once your PMS is connected, the Agent already knows your reservations, listings and guests. Most teams start in draft-only mode the same day and hand the first categories to AutoPilot within a week.
Where does it get its answers?
From your PMS, Boarding Pass content, workflows, policies, knowledge base and any document you upload. Every reply shows the source it used, so you fix the source, not the message.
What happens when it isn’t confident?
It doesn’t guess. Low-confidence conversations stop at a draft for your team, or escalate to a person with the full context attached. Anything outside your approved categories is never sent automatically.
How much control do I keep?
All of it. You choose the topics, channels and hours it may act on, per listing or group. You can add a human-like send delay, require approval on anything, and raise autonomy only as fast as you trust it.
Will guests know they’re talking to AI?
Your call. Replies follow your brand voice, and you can disclose AI explicitly or not. Either way a guest can always reach a person; asking for one is itself an escalation trigger.
What happens to my data?
Your content and conversations stay yours and are used to serve your account. Benchmarks are aggregated and anonymised, and no guest data is used to train third-party models.
How much does EnsoAI answer on its own?
You choose the topics and channels it may answer without a person, per listing. Low confidence means a draft for your team, never a guess. Run it 24/7 or only after hours.
How does EnsoAI sell upsells?
It suggests new upsells from real guest demand, offers them inside the conversation with checkout in one tap, and updates locks and schedules once paid.
Can EnsoAI write my guidebooks?
Yes. It drafts a first version in minutes per listing or room, flags the sections guests still ask about, and translates into the guest's language automatically.
Can I set different rules per market, building or brand?
Yes. Teach EnsoAI different rules, tone and voice per market, building or brand as you go. Exceptions escalate to a person with full context.
What can I ask EnsoAI about my operation?
Automation rate, response time and sentiment per listing, upsell revenue by category and channel, and benchmarks against operators in 80+ countries, all in plain language.
Does EnsoAI tell me what to improve?
Yes. It benchmarks your upsells, response times and automation against similar operators, suggests the policies, workflows and messages that perform best, and applies the change for you when you say yes.
