A Frozen Key
In February of 2019, I went to Mont-Tremblant for a weekend ski-trip with some friends.
When we arrived at the Airbnb the key was frozen under the doormat. We had to use lighters to unfreeze it and get in! Once we got in, we were immediately confused by the heating system, and the host was not responding to any of our questions. When we checked out, we asked the landlord for further instructions and still no answers.
Almost a week later I received a message from the host saying the heating system was turned off and a window was left open leading to frozen pipes in the kitchen. This whole situation could have been avoided with smart devices, better communication, and a true home owner mindset.
— Francois Gouelo, Co-Founder
Enso Connect is a guest experience platform that empowers hospitality businesses to know their guests. Using AI, smart home integrations, and data analytics, Enso Connect personalizes and simplifies guest interactions at all stages of their customer journey.
Company’s mission is to create a tech powered hospitality experience that guests love and operators thrive on, homed in an organization where talented people are proud to work.
From individual Airbnb hosts to Fortune 500 hotels, Enso’s vision is to build the future of guest interactions, allowing everyone to build a brand, drive more revenue, and 5-star stays.
