Near real-time sync
Updates in under 2 minutes
Official Hostaway API partner
Real-time messaging
"A lot of our FLOHomes actually have a higher RevPAR than our ADR because we're getting all this upsell revenue — which is really cool to see."
Brian Meyer
Co-Founder and President, FLOHOM
What is the Hostaway + Enso Connect integration?
Enso Connect is an AI guest experience platform that connects to Hostaway through its official REST API. Bookings, guests and messages sync into Enso by webhook in under 2 minutes, listings refresh daily, and Enso writes check-in changes, guest details and the Boarding Pass link back into Hostaway, so Enso can automate guest communication, digital check-in and upsells while Hostaway stays your system of record.
The Integration
What syncs between Hostaway and Enso Connect?
A true two-way connection over Hostaway's REST API: bookings, inquiries and messages arrive by webhook in near real time, and Enso pushes check-in changes, guest counts and verified guest details straight back into Hostaway. Listing details refresh daily. Connect once with your API key. No CSV imports, no manual re-entry.
Webhook-powered: bookings & messages sync in near real time, both ways
Messaging is always instant: SMS, WhatsApp and email go through Enso's own channels, and Airbnb, Booking.com and Vrbo replies through Hostaway.
summary of what syncs from Hostaway to Enso:
Listings, property details, photos, amenities, WiFi info and house rules (refreshed daily)
Bookings and reservation changes, by webhook in near real time
Guest names, emails, phone numbers, country and language
Messages: Airbnb, Booking.com and Vrbo through Hostaway, plus SMS, WhatsApp and email via Enso
Check-in and checkout dates and times
Guest counts, including children and pets
Payment status, totals, host payout and taxes
Door codes, cleaning fees, special instructions and your own Hostaway custom fields
Inquiries from Airbnb, Booking.com, Vrbo and Expedia, with Airbnb pre-approval handled automatically
Multi-unit properties, fully supported
summary of what syncs from Enso to Hostaway:
Verified guest details: name, email, phone and address
Check-in and checkout times, updated on early check-in and late checkout purchases
Guest counts, including pets
Messages sent from Enso, on every channel
Boarding Pass link, pushed into Hostaway as a custom field on every reservation
Sync details reflect the current API integration. Something specific you need to sync? Ask our team.
![](data:image/svg+xml,<svg display="block" role="presentation" viewBox="0 0 40 40" xmlns="http://www.w3.org/2000/svg"><path d="M 31.851 24.615 C 31.696 24.178 31.514 23.757 31.341 23.365 C 31.075 22.763 30.796 22.16 30.526 21.577 L 30.505 21.53 C 28.101 16.322 25.519 11.043 22.833 5.839 L 22.719 5.618 C 22.445 5.087 22.162 4.537 21.87 3.997 C 21.526 3.315 21.108 2.671 20.624 2.078 C 20.079 1.427 19.397 0.904 18.626 0.545 C 17.857 0.185 17.018 0 16.167 0 C 15.318 0 14.478 0.186 13.709 0.545 C 12.939 0.905 12.257 1.427 11.712 2.079 C 11.229 2.672 10.81 3.316 10.466 3.998 C 10.172 4.543 9.886 5.098 9.61 5.634 L 9.504 5.839 C 6.819 11.043 4.237 16.322 1.832 21.53 L 1.797 21.606 C 1.531 22.18 1.258 22.772 0.996 23.364 C 0.822 23.755 0.641 24.178 0.485 24.615 C 0.04 25.807 -0.102 27.092 0.072 28.353 C 0.258 29.627 0.773 30.831 1.567 31.845 C 2.362 32.859 3.408 33.648 4.602 34.135 C 5.504 34.5 6.468 34.686 7.442 34.684 C 7.747 34.684 8.053 34.667 8.357 34.631 C 9.588 34.474 10.775 34.074 11.849 33.453 C 13.258 32.662 14.649 31.502 16.168 29.845 C 17.688 31.502 19.079 32.662 20.488 33.453 C 21.562 34.074 22.749 34.474 23.98 34.631 C 24.284 34.667 24.589 34.684 24.896 34.684 C 25.868 34.686 26.832 34.5 27.734 34.135 C 28.929 33.648 29.975 32.859 30.77 31.845 C 31.565 30.831 32.08 29.627 32.265 28.353 C 32.439 27.092 32.297 25.807 31.851 24.615 Z M 16.168 26.422 C 14.288 24.037 13.08 21.823 12.656 19.966 C 12.483 19.27 12.442 18.549 12.536 17.837 C 12.61 17.317 12.8 16.82 13.095 16.383 C 13.457 15.913 13.923 15.532 14.456 15.271 C 14.989 15.01 15.575 14.873 16.169 14.873 C 16.763 14.873 17.348 15.01 17.882 15.271 C 18.414 15.533 18.88 15.914 19.242 16.383 C 19.536 16.82 19.728 17.317 19.801 17.839 C 19.896 18.55 19.854 19.271 19.68 19.967 C 19.256 21.824 18.05 24.037 16.168 26.422 Z M 30.068 28.039 C 29.938 28.93 29.578 29.771 29.022 30.481 C 28.467 31.19 27.735 31.742 26.9 32.082 C 26.055 32.42 25.139 32.54 24.237 32.431 C 23.298 32.31 22.393 32.001 21.577 31.522 C 20.323 30.818 19.053 29.736 17.625 28.15 C 19.899 25.347 21.319 22.763 21.844 20.46 C 22.081 19.493 22.133 18.489 21.996 17.503 C 21.872 16.652 21.556 15.841 21.073 15.13 C 20.506 14.364 19.768 13.74 18.916 13.311 C 18.064 12.881 17.123 12.658 16.169 12.658 C 15.214 12.658 14.273 12.881 13.422 13.31 C 12.57 13.74 11.832 14.364 11.265 15.13 C 10.781 15.84 10.466 16.651 10.341 17.501 C 10.205 18.488 10.256 19.49 10.492 20.458 C 11.018 22.76 12.437 25.346 14.711 28.15 C 13.284 29.736 12.015 30.818 10.761 31.523 C 9.944 32.001 9.039 32.31 8.101 32.431 C 7.198 32.54 6.281 32.42 5.437 32.082 C 4.602 31.742 3.87 31.19 3.314 30.481 C 2.759 29.771 2.398 28.93 2.269 28.039 C 2.145 27.133 2.251 26.212 2.577 25.357 C 2.702 25.008 2.847 24.666 3.027 24.259 C 3.281 23.684 3.552 23.1 3.813 22.534 L 3.848 22.458 C 6.239 17.279 8.806 12.029 11.477 6.853 L 11.584 6.647 C 11.855 6.12 12.137 5.574 12.421 5.047 C 12.692 4.504 13.021 3.991 13.401 3.516 C 13.738 3.11 14.161 2.782 14.639 2.557 C 15.117 2.333 15.639 2.215 16.168 2.215 C 16.697 2.215 17.219 2.333 17.697 2.557 C 18.175 2.782 18.598 3.11 18.935 3.516 C 19.316 3.99 19.644 4.502 19.915 5.045 C 20.197 5.568 20.475 6.109 20.745 6.632 L 20.859 6.853 C 23.531 12.029 26.098 17.279 28.49 22.458 L 28.511 22.505 C 28.777 23.08 29.051 23.674 29.31 24.259 C 29.49 24.667 29.635 25.01 29.76 25.356 C 30.086 26.21 30.191 27.133 30.068 28.039 Z" fill="rgb(255, 56, 92)" height="34.684313913823864px" id="BTAseI7o4" transform="translate(3.828 2.647)" width="32.33729752857895px"/></svg>)
Better Together
Hostaway runs your distribution. Enso runs your guest experience.
Hostaway is the engine of your business: reservations, channels, calendars, finances. Enso Connect sits on top as the guest-facing layer: every message, check-in, upsell and review moment, automated with AI. Where features overlap, you choose which tool runs each. Most operators keep Hostaway as the source of truth and let Enso handle everything the guest sees.
Verification
Unified Inbox
Guest CRM
EnsoAI
Upsells
Boarding Pass
Listings
Calendars
Accounting
Reservations
Distribution
Enso guest experience layer
Hostaway operations core
webhook sync in under 2 minutes
Key Features
Everything Enso adds to your Hostaway account.
Digitize the guest experience
One link guides every guest from booking to checkout: check-in, guidebooks, upsells and support, branded to you. No app download.
Increase revenue from upsells 10x
Early check-in, late checkout, fees and add-ons offered at the right moment, with revenue posted back to Hostaway automatically.
Automate guest communication with AI
EnsoAI answers guests 24/7 from your Hostaway listing data, in your brand voice, and escalates only when your rules say so.
Collect data and remarket to guests
Turn synced guest data into segments, campaigns, direct bookings and repeat stays, with performance tracked live.
Centralize all messaging
Airbnb, Booking.com, SMS, WhatsApp and email in one place, synced with Hostaway reservations for full context on every thread.
Screening & verification
Verify IDs, collect agreements and deposits, and hold check-in details until the guest is approved.
Protect every stay
Deposits, damage waivers and one-click chargeback evidence reports that keep your properties and revenue safe.
AI agents for Hostaway
Copilot drafts for your team to approve. Autopilot runs the guest journey end to end. You choose, per property.
results
Results from operators running Enso Connect with Hostaway
8%
Revenue Increase
28 Days
to Pay Off Subscription
70%
Messages Automated
$40
Average Guest Upsells Per Stay
"We've increased check-ins about 10X, but our team has roughly doubled. This scaling gap has been addressed with automation tools like Enso Connect"
Ted Meyers
CTO, Triad Vacation Rentals
Getting started
Connected in four steps
1
Book a demo and sign up
See Enso working with a Hostaway setup like yours, live.
2
Connect your Hostaway account
One API key. No developers, no data migration project.
3
Everything syncs in about 5 minutes
Listings, bookings, guests and message history flow in automatically.
4
Go live with your onboarding team
A guided setup call tailors AI, upsells and guest journeys to your brand.
FAQ
Frequently asked questions about the Hostaway integration
Can't find your answer? Talk to our team. Real humans, 24/7.
How long does it take to set up Enso Connect with Hostaway?
Most teams are live within days. Connecting your Hostaway account takes minutes with an API key, your listings and bookings sync in about 5 minutes, and a guided onboarding call gets your AI, upsells and guest journeys configured for your brand.
How often does data sync between Hostaway and Enso Connect?
Bookings and messages sync in near real time: changes in Hostaway trigger webhooks that typically land in Enso in under 2 minutes. Messages you send from Enso are delivered instantly: Airbnb, Booking.com and Vrbo through Hostaway, and SMS, WhatsApp and email through Enso's own channels. Expedia messaging is not available through Hostaway. Listing details refresh once a day, and reservation custom field edits made in Hostaway refresh on a booking re-sync.
Does Enso Connect replace Hostaway?
No, they're complementary. Hostaway remains your system of record for reservations, channels and finances. Enso Connect adds the guest experience layer: AI messaging, digital check-in, upsells and guest verification. Where features overlap, you choose which tool runs each.
Is Enso Connect an official Airbnb partner?
Yes. Enso Connect is an official Airbnb software partner for guest experience. Airbnb messages flow into your unified inbox compliantly alongside Hostaway, SMS, WhatsApp and email.
What does Enso Connect cost for Hostaway users?
Pricing scales with your number of listings; get tailored pricing here. Ask about our ROI Guarantee: generate at least your subscription cost, or continue using Enso Connect for free.
Can I migrate from another guest experience tool?
Yes. Our onboarding team helps you move guidebooks, upsells and automations over, and because your property data lives in Hostaway, most of the setup syncs in automatically. Ask about migration support in your demo.
What support and training do I get?
24/7 customer support, a dedicated onboarding specialist, and the Enso Pros community of operators sharing playbooks, plus webinars and a searchable help center.
Does it work with smart locks?
Yes. Enso integrates with major smart lock providers. Unique access codes are generated per reservation, delivered to verified guests, and pushed back into Hostaway automatically. No copy-pasting codes.
Is my guest data secure?
Data syncs through the official Hostaway API over encrypted connections, and guest information is handled under our privacy policy. Granular team permissions control who sees what inside Enso.
Which Hostaway products are supported?
The integration works with current Hostaway plans that include API access. The connection works the same way on every plan: one API key and your account syncs in.
About Hostaway
Hostaway is an all-in-one vacation rental platform offering scalable solutions and award-winning support to property managers, with channel management, automation and reporting built in. Enso Connect is available on the Hostaway Marketplace.
Enso Connect works with your OTA/PMS
Not with Hostaway? Enso Connect integrates with all major OTA/PMS partners:
See Enso Connect working with your Hostaway setup
AI messaging, digital check-in and upsells, live in one demo, connected to a Hostaway account like yours.
