EnsoAI

The Intelligence Layer for Your Guest Experience

One intelligent system connecting your guest data, property knowledge, content, and messaging. It understands every stay and powers a more personalized journey, from booking to checkout.

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Trusted by hospitality operators across 60,000+ listings

EnsoAI CoPilot

Instant drafts for your approval.

Get a ready-to-send draft for every message.

Just review, tweak if needed, and send. No more mental load.

Translate to over 200 languages.

Reclaim hours and ensure fast, flawless comms guests love.

EnsoAI AutoPilot

Agentic AI you can trust.

Industry's FIRST Reliable Agentic AI, built to secure 5-star reviews.

A built-in "confidence meter" that prioritizes accuracy.

Uncertain messages are auto-routed for your approval.

Handle conversations efficiently without risking bookings or reviews.

How EnsoAI works

Built from the ground up to be specific to your business, ensure confidence in results and scales as you grow.

EnsoAI CoPilot message thread showing the AI retrieving a Cancellation Policy from standard operating procedures and responding that cancellations are available up to 24 hours before arrival, with a translate and feedback toolbar below.

Understands Context

Pulls from guidebooks, past conversations, PMS-connected data, reservation details, custom fields, and property notes.

Diagram showing an 89% confidence score with a dotted arrow from CoPilot (suggested response mode) to AutoPilot (fully automated response mode), illustrating the threshold for enabling AI automation.

Scores Confidence

Chooses AutoPilot or CoPilot based on your threshold.

EnsoAI knowledge base suggestion card proposing an update to the SOP Cancellation Policy, showing a tracked-changes diff with strikethrough text in grey and new content in green, with Update and Reject buttons.

Learns Over Time

Feedback, edits, and updated content improve future replies.

EnsoAI is built different

~40% of our clients who had previously used an AI solution, didn't like it. We built an AI system that is not a black box and not an on/off switch — fully configurable and controllable.

Granular control over messaging style

Topic control

Listing-level granularity on policies and knowledge base

Escalation capabilities

AI BEST PRACTICES

Get the messaging style template top operators use

How short term rental managers and hoteliers benefit from EnsoAI

Benefit

Autopilot guest responses

AI Copilot for assisted replies

Policy-aware AI ("Teach AI")

Unified inbox + AI Working Together

Guest CRM

Scalability

Impact

70-90% fewer messages to handle manually

Faster response times, less cognitive load

Accurate, property-specific answers

Single workspace for all channels

Better retention & upsell revenue

Grow portfolio without growing headcount

Accurate replies, in seconds. Here's what Enso operators say.

"I'm genuinely impressed by how accurate EnsoAl's replies are. Most softwares we've seen either handle only the basics or give incorrect answers. EnsoAl's responses have been consistently spot-on."
"I'm genuinely impressed by how accurate EnsoAl's replies are. Most softwares we've seen either handle only the basics or give incorrect answers. EnsoAl's responses have been consistently spot-on."
Frédéric Schurch
Frédéric Schurch
Head of Sales, Pinarello Villa Services
Head of Sales, Pinarello Villa Services
Airbnb Superhost
Airbnb Superhost
"Three seconds after I get a guest message, EnsoAI has already answered, and the answer is spot on. I can be away from my computer, and the work is done."
"Three seconds after I get a guest message, EnsoAI has already answered, and the answer is spot on. I can be away from my computer, and the work is done."
Nicole Gödecke
Nicole Gödecke
CEO, Homely Stay
CEO, Homely Stay
Airbnb Superhost
Airbnb Superhost
"The AI keeps learning from our responses and now delivers nearly perfect replies - our team barely needs to edit them. It's like having an expert team member who gets smarter every day."
"The AI keeps learning from our responses and now delivers nearly perfect replies - our team barely needs to edit them. It's like having an expert team member who gets smarter every day."
Frank de la Fuente
Frank de la Fuente
Deputy Director of Operations, Waou Rentals
Deputy Director of Operations, Waou Rentals
Airbnb Superhost
Airbnb Superhost
"AI suggested replies was the right first step for us… we’re making Enso AI a big part of our operations while protecting us from sending out incorrect information."
"AI suggested replies was the right first step for us… we’re making Enso AI a big part of our operations while protecting us from sending out incorrect information."
Michael Weimann
Michael Weimann
GM - Owner, Casago Highland Lakes
GM - Owner, Casago Highland Lakes
Airbnb Superhost
Airbnb Superhost

The most configurable AI

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Recognized as industry leaders

canadian Office

488 Wellington Street West

Toronto, ON Canada

Spanish Office

Luxa, Glories, Carrer de Tànger

86, 08018 Barcelona, Spain

Product

Guest Boarding Pass

Unified Inbox

Upsells, Fees & Experiences

Multichannel Messaging

Guest Screening & Verification

Apple Wallet

Guest Sentiment Analysis

Guest Database & Reporting

Resources

Company

What is Enso Connect?

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Recognized as industry leaders