What automation ratio should I expect from EnsoAI?

Most operators automate 60-80% of guest messages within the first few weeks, depending on how many categories they turn on. You control the ratio by choosing which subjects AutoPilot can answer on its own.

Where does EnsoAI get its answers?

EnsoAI pulls from your PMS data, your Boarding Pass content and real-time context, your workflows and escalation rules, and anything you upload directly. Every edit your team makes becomes knowledge automatically.

What happens when EnsoAI isn't confident?

Below your confidence threshold, EnsoAI drafts a reply instead of sending it, so your team reviews before it goes out. Nothing goes to a guest that falls outside your policy guardrails.

Which channels does EnsoAI cover?

EnsoAI works across Airbnb, Booking.com, email, SMS and WhatsApp. You choose which channels to automate, so you can start with the ones you trust it on and expand from there.

Does EnsoAI handle other languages?

Yes. EnsoAI recognizes the guest's language and replies in it automatically, with no extra setup per listing.

EnsoAI

AI Agent for

Q: What makes Enso Connect different from other AI solutions?

40% of Enso Connect clients previously used another AI solution and left it. What they find different - EnsoAI is not a black box and not an on/off switch. You get granular control over messaging style, where most competitors offer only a few preset options. You decide topic by topic what the AI answers on its own. Policies and knowledge are configurable down to the individual listing. And when something needs a person, escalation rules you write in plain language route it to the right team member with full context.

Q: Can I control the tone and rules per listing?

Yes. Messaging style, policies and escalation rules can be set globally, by listing group, or per individual listing. You can run different voices for different markets, like a distinct tone for Hawaii listings and another for Texas listings.

Guest Communication

One intelligent system across your guest data, property knowledge, content and messaging.

FOR YOUR GUESTS

AutoPilot Messaging

Answers guest messages 24/7, and drafts when it’s unsure.

See AutoPilot →

FOR YOUR TEAM

EnsoAI Agent

Guides, upsells, policies and data — handled.

See the agent →

Book a Demo

★★★★★

4.8 on Capterra

60-80%

Of messages automated with AI

50M

Guest messages sent with AI

"The AI keeps learning from our responses and now delivers nearly perfect replies - our team barely needs to edit them. It's like having an expert team member who gets smarter every day."

Frank de la Fuente

Deputy Director of Operations, Waou Rentals

What makes EnsoAI different

It learns from your operations, style, and policies

Not one document someone has to remember to update — it reads your guidebooks, upsells, verification flows and messages as they change.

You choose what gets automated

Pick the subjects AutoPilot is allowed to answer on its own. Everything else comes to your team — no blind trust in a black box.

Configurable down to the listing

Set behaviour by listing, group or tag: “Aloha” in Hawaii, “Howdy” in Texas, different policies per property.

AUTOPILOT · GUEST MESSAGING

AI that answers your guests, and knows when not to

Choose the categories you want to automate

Configure your style, policies and more

Answer messages on AutoPilot

Across Airbnb, Booking.com, email, SMS and WhatsApp — recognized questions answered in seconds, in the guest’s language, 24/7.

Escalate to a human

Draft when it’s unsure

Learn more about AutoPilot

AI BEYOND GUEST MESSAGING

EnsoAI: the agent that works alongside your team and does the work

The same intelligence that answers guests also runs the operation behind them — writing guides, building upsells, keeping policies straight and reading your data.

Guidebooks

Create once. EnsoAI keeps it updated.

Global Best Practices

See how you compare to other operators on Enso.

Upsells

Surfaces the demand. Builds the upsell to match.

Policies

Change a policy once - apply across your whole portfolio.

Data Analysis

Ask a question. Get answers in plain language.

Knowledge Base

Upload what's missing. It learns the rest from your messages.

ENSOAI AGENT FOR guidebooks

Guidebooks that keep themselves current

Update guides in bulk

Change one entry — parking, wifi, quiet hours — and push it to every listing, group or tag it applies to.

Create guidebooks with AI

Get suggestions on improved guidebooks

Learn more about Guidebooks

ENSOAI AGENT FOR GLOBAL BEST PRACTICES

Learn from every operator on Enso

See how you rank

coming soon

Adopt what the top 10% do

coming soon

Improve the guest experience

Join a community of top hospitality operators

Connect with top-performing operators, exchange proven strategies, and learn from real-world success. Grow faster with a community that supports, and inspires you.

Learn more about our Community

ENSOAI AGENT FOR UPSELLS

Upsells built from real demand

Build offers with AI

Get suggested offers

It sees what guests keep requesting, benchmarks the price against comparable operators, and estimates the revenue.

Sell them in conversation

Learn more about Upsells

ENSOAI AGENT FOR POLICIES

Continuously change your AI and your policies as your business grows

Edit policies in plain language

Preview before it commits

A diff of every affected listing before anything changes, with one-click undo after it does.

Learn more about Policies

ENSOAI AGENT FOR DATA ANALYSIS

Ask your data a question

Ask in plain language

coming soon

No dashboards to build. Ask about guests, listings, staff or revenue and get the number with its context.

Find the pattern

coming soon

Act on the answer

coming soon

Learn more about Dashboard

ENSOAI AGENT FOR KNOWLEDGE BASE

Everything your AI still doesn’t know

Upload what’s missing

Learn from your own messages

If your team has typed the same answer twice, it belongs in the knowledge base. It spots those and offers to add them.

Build your knowledge base as fast as you grow

Learn more about Knowledge Base

KNOWLEDGE BASE

Teach your AI on the go

A unified, Notion-like knowledge base feeds real-time context to the AI. Your PMS, guidebooks, upsells, verification steps and smart-lock codes all become EnsoAI knowledge — so replies get better without extra effort.

✓

Every edit your team makes becomes knowledge, automatically

✓

Structured content from every source

✓

Surfaces missing or conflicting information to fix

Your PMS

Reservations, listing data, guest status

The Boarding Pass

Guidebooks, verification, access, upsells

Your workflows

Automations, templates, escalation rules

Enso’s knowledge base

Product recommendations and hospitality best practices

Anything else

Upload a document — policies, FAQs, contracts — and it becomes knowledge.

TRANSPARENCY

See how it thinks

EnsoAI transparently shows every step it took to arrive at an answer. When information is missing or conflicting, the thinking steps surface it — so your team can fix the source, not just the message.

This glass-box approach is how you build trust in automation: coach it, correct it, and steadily expand from draft replies to safe AutoPilot.

You stay in control

Turn automation up at your own pace — five levers, all of them yours.

Pick your categories

Decide subject by subject what AutoPilot may answer, and what always reaches a person.

Pick the channels

Airbnb, Booking.com, email, SMS or WhatsApp — automate only the ones you trust it on.

Add a time delay

Hold replies briefly so they land like a person wrote them, not a bot.

Policy guardrails

Written policies and a confidence threshold bound every answer. Below the line it drafts.

Measure performance

Automation rate, knowledge coverage and response times, tracked in your dashboard.

THE ENSO ADVANTAGE

Accuracy hosts trust

"EnsoAI is supercharging our guest communication. AI answers are spot on - the tone, engagement, the accuracy. We've cut over 90% of manual emails."
Mike Liverton
Project Developer, High Street Townhouse
Airbnb Superhost
"I'm genuinely impressed by how accurate EnsoAl's replies are. Most softwares we've seen either handle only the basics or give incorrect answers. EnsoAl's responses have been consistently spot-on."
Frédéric Schurch
Head of Sales, Pinarello Villa Services
Airbnb Superhost
"Three seconds after I get a guest message, EnsoAI has already answered, and the answer is spot on. I can be away from my computer, and the work is done."
Nicole Gödecke
CEO, Homely Stay
Airbnb Superhost
"AI suggested replies was the right first step for us… we’re making Enso AI a big part of our operations while protecting us from sending out incorrect information."
Michael Weimann
GM - Owner, Casago Highland Lakes
Airbnb Superhost

FAQ

Questions about EnsoAI Agent

How it's priced, how well it performs, and how much control you keep.

Is EnsoAI Agent included in my plan?

Yes. EnsoAI Agent is included at no extra cost on every Enso Connect account, under a fair-use policy that covers normal hospitality volumes. There's no per-message fee, no separate AI add-on, and no seat charge, you can turn it on the day you go live. If your usage is far outside typical patterns, we'll flag it and talk before anything changes.

What automation ratio should I expect?

With very little setup, connecting your PMS and switching on a few safe categories, most teams reach 40–50% of conversations handled end to end. From there it compounds: each round of feeding the Agent more context from your guidebooks, policies, upsells and past replies pushes the ratio higher. Teams that keep that loop going get up to 85% of all conversations automated.

What makes Enso Connect different from other AI solutions?

Configurability. Enso Connect is built for hospitality businesses of every shape and size. Single-market operators and thousand-unit portfolios run on the same system. Most tools give you one AI switch and ask you to trust it. Enso lets you decide exactly what the Agent may speak about and what it must never touch, per category, per channel, per listing group. And the Agent draws on your live operations, not a document you have to remember to update.

How long does it take to get started?

Once your PMS is connected, the Agent already knows your reservations, listings and guest details. Most teams start in draft-only mode the same day, review a batch of suggested replies, then hand the first categories over to Autopilot within a week.

Where does EnsoAI Agent get its answers?

From your PMS, your Boarding Pass content, your workflows, your policies and knowledge base, and any document you upload. Every reply shows its thinking steps and the source it used, so you can see why it said what it said. You fix the source, not the message.

What happens when EnsoAI Agent isn't confident?

It doesn't guess. Low-confidence conversations either stop at a draft for your team to approve, or escalate straight to a human with the full context attached. Anything outside your approved categories never gets sent automatically.

Can I control the tone and rules per listing?

Yes, by listing, group, tag or any permutation you use to organise your portfolio. Say "aloha" in Hawaii and "howdy" in Texas, enforce a different pet policy per building, or restrict late check-out answers to one market only.

Which channels does it cover?

Airbnb, Booking.com and Vrbo threads, plus SMS, WhatsApp and email, all in one unified inbox. You choose which channels Autopilot may answer on and which stay human-only.

Does it handle other languages?

It replies in the language the guest writes in, and can translate your existing guides and upsell content so the whole experience matches, not just the messages.

Will guests know they're talking to AI?

That's your call. Replies follow your brand voice, and you can add a human-like send delay or disclose AI explicitly. Either way a guest can always reach a person, asking for one is itself an escalation trigger.

Can it run only after hours?

Yes. Run it 24/7, or only outside your team's working hours so nights and weekends are covered without changing how your day shift works.

Can it sell upsells and share lock codes?

It can surface the right upsell at the right moment and point guests to checkout, and share access details only when your rules allow, for example after verification is complete and the balance is paid.

How do I measure whether it's working?

You get automation ratio, response time, escalation rate, guest sentiment and upsell revenue per category, plus benchmarks against anonymised data from operators across 60 countries, so you know whether 55% is good for your portfolio type.

What happens to my data?

Your content and conversations stay yours and are used to serve your account. Benchmarks are aggregated and anonymised. Nothing identifying ever leaves your account, and no guest data is used to train third-party models.

Do I need a big knowledge document to start?

No. The Agent already reads your guidebooks, upsells, fees, verification steps and workflows. Upload a PDF or CSV for anything that's missing, and it will suggest new knowledge entries whenever it notices your team answering the same question twice.

Let AI elevate your guest experience

See how AutoPilot handles real guest queries — trained on your data, on your terms.

Book a Demo

Watch it Live

Recognized as industry leaders

canadian Office

488 Wellington Street West

Toronto, ON Canada

Spanish Office

Luxa, Glories, Carrer de Tànger

86, 08018 Barcelona, Spain

Product

Guest Boarding Pass

Unified Inbox

Upsells, Fees & Experiences

Multichannel Messaging

Guest Screening & Verification

Apple Wallet

Guest Sentiment Analysis

Guest Database & Reporting

Resources

Company

What is Enso Connect?

We improve our products and advertising by using Microsoft Clarity to see how you use our website. By using our site, you agree that we and Microsoft can collect and use this data. Our privacy statement has more details.

Recognized as industry leaders