Unified Communications
Email, SMS, WhatsApp, Airbnb – all in one inbox, under your control.
- Consolidate your communication with guests
- Improve performance with AI: predictive responses, context analysis, and sentiment analysis
- Never miss a booking or upsell opportunity with smart automation
Take control of your guest messaging
Unified Inbox, the extensive functionalities
Email Messages
Send and receive emails from the Enso unified inbox. Use your @ensoconnectmail email address or connect your real email.
Airbnb & OTA Channel Messages
Depending on the PMS, send Airbnb and channel messages directly from the Enso inbox (available with Guesty, Hostaway, Bookingsync).
SMS Messages
Send and receive SMS messages. Use a default random number or configure a managed phone number to message guests.
Guests can only respond using their specific phone number, i.e the guest’s friend cannot text you on their behalf.
Automate messages with multi-language, auto_translate and custom tag options.
Send and receive Whatsapp messages, which functions similarly to SMS.
Send Whatsapp messages to any guest with a phone number.
Automate your Whatsapp messages with templates.
Request a demo with us to see how it works.
Inbox search and management
Manually mark a guest as answered and unread. Display either all messages or only unread/unanswered ones with filters. Other filters are also available.
Dedicated Phone Number
Have an option to purchase dedicated phone numbers that you are able to display and share with guests.
Contact us to learn how to purchase a phone number.
Assigned Users
Automatically assign the first person to reply to a guest message to that guest. Filter messages by assigned users in order to ensure continuity of conversations.
AI Message Analysis
Control, automate and personalize your guest communication with the insights from our AI. When we sync new messages, they are analyzed by our AI models to extract sentiment, message type, question type and additional context.
Custom Automations and Workflows
Developed around the “If this then that” process, our Custom multi-lingual automations allow you to create a series of actions that only trigger if your set conditions are met. This can use used throughout the guest journey and takes advantage of all the data gathered from the stay and the guest, to create a hands-off, yet, personalized experience for the guest. Learn more about our highly configurable Zapier like automation system – Custom Automations & Workflows
Simplify and Automate your guest messaging
Boost reviews, drive direct bookings and save housekeeping time with contactless checkout.
The Zapier of Hospitality – If this, then that!
Personalize your Guest Experience today!
Simplify the Experience
Contactless Check-in
Contactless Checkout
Digital Guidebooks
Smart Locks
Increase Revenue
Personalized Upsells
Affiliate Links and Local Services
Automate Operations
Wifi & important information
Guest Journey Editor NEW
Custom automations and workflows
AI Context analysis
Personalize Communication
Inquiry to booking converter
AI Sentiment recognition
AI Predicted responses
Unified Inbox
Drive Return Guests
Apple Wallet
Branding & Social Media
CRM BETA