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Unified Communications

Unified Inbox

Email, SMS, WhatsApp, Airbnb – all in one inbox, under your control.

  • Consolidate your communication with guests
  • Improve performance with AI: predictive responses, context analysis, and sentiment analysis
  • Never miss a booking or upsell opportunity with smart automation
Enso Connect's unified inbox for efficient guest communication

Take control of your guest messaging

Unified Inbox, the extensive functionalities

Email messages in Enso Connect's unified inbox

Email Messages

Send and receive emails from the Enso unified inbox. Use your @ensoconnectmail email address or connect your real email.

Airbnb messages in Enso Connect's unified inbox

Airbnb & OTA Channel Messages

Depending on the PMS, send Airbnb and channel messages directly from the Enso inbox (available with Guesty, Hostaway, Bookingsync).

SMS messages in Enso Connect's unified inbox

SMS Messages

Send and receive SMS messages. Use a default random number or configure a managed phone number to message guests. 

Guests can only respond using their specific phone number, i.e the guest’s friend cannot text you on their behalf.

Automate messages with multi-language, auto_translate and custom tag options.

WhatsApp messages in Enso Connect's unified inbox


Send and receive Whatsapp messages, which functions similarly to SMS.

Send Whatsapp messages to any guest with a phone number.

Automate your Whatsapp messages with templates.

Request a demo with us to see how it works.

Inbox search feature in Unified Inbox

Inbox search and management

Manually mark a guest as answered and unread. Display either all messages or only unread/unanswered ones with filters. Other filters are also available.

Saving phone numbers in Enso Connect's unified inbox

Dedicated Phone Number

Have an option to purchase dedicated phone numbers that you are able to display and share with guests. 

Contact us to learn how to purchase a phone number.

Assigning users in Enso Connect's unified inbox

Assigned Users

Automatically assign the first person to reply to a guest message to that guest. Filter messages by assigned users in order to ensure continuity of conversations.

AI context analysis in Enso Connect's platform

AI Message Analysis

Control, automate and personalize your guest communication with the insights from our AI. When we sync new messages, they are analyzed by our AI models to extract sentiment, message type, question type and additional context.

How custom automations work

Custom Automations and Workflows

Developed around the “If this then that” process, our Custom multi-lingual automations allow you to create a series of actions that only trigger if your set conditions are met. This can use used throughout the guest journey and takes advantage of all the data gathered from the stay and the guest, to create a hands-off, yet, personalized experience for the guest. Learn more about our highly configurable Zapier like automation system – Custom Automations & Workflows

Simplify and Automate your guest messaging

Boost reviews, drive direct bookings and save housekeeping time with contactless checkout.
The Zapier of Hospitality – If this, then that!
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