Email, SMS, WhatsApp, Airbnb – all in one inbox, under your control.
- Consolidate your communication with guests
- Improve performance with AI: predictive responses, context analysis, and sentiment analysis
- Never miss a booking or upsell opportunity with smart automation
Take control of your guest messaging
Unified Inbox, the extensive functionalities
Send and receive SMS messages. Use a default random number or configure a managed phone number to message guests.
Guests can only respond using their specific phone number, i.e the guest’s friend cannot text you on their behalf.
Automate messages with multi-language, auto_translate and custom tag options.
Send and receive Whatsapp messages, which functions similarly to SMS.
Send Whatsapp messages to any guest with a phone number.
Automate your Whatsapp messages with templates.
Request a demo with us to see how it works.
Inbox search and management
Manually mark a guest as answered and unread. Display either all messages or only unread/unanswered ones with filters. Other filters are also available.
Dedicated Phone Number
Have an option to purchase dedicated phone numbers that you are able to display and share with guests.
Contact us to learn how to purchase a phone number.
Automatically assign the first person to reply to a guest message to that guest. Filter messages by assigned users in order to ensure continuity of conversations.
AI Message Analysis
Control, automate and personalize your guest communication with the insights from our AI. When we sync new messages, they are analyzed by our AI models to extract sentiment, message type, question type and additional context.
Custom Automations and Workflows
Developed around the “If this then that” process, our Custom multi-lingual automations allow you to create a series of actions that only trigger if your set conditions are met. This can use used throughout the guest journey and takes advantage of all the data gathered from the stay and the guest, to create a hands-off, yet, personalized experience for the guest. Learn more about our highly configurable Zapier like automation system – Custom Automations & Workflows