Unified Communications
Email, SMS, WhatsApp, Airbnb – all in one inbox, under your control.
- Consolidate your communication with guests
- Improve performance with AI: predictive responses, context analysis, and sentiment analysis
- Never miss a booking or upsell opportunity with smart automation
Take control of your guest messaging
Unified Inbox, the extensive functionalities
Email Messages
Send and receive emails from the Enso unified inbox. Use your @ensoconnectmail email address or connect your real email.
Airbnb & OTA Channel Messages
Send Airbnb and channel messages directly from the Enso Connect inbox.
SMS Messages
Send and receive SMS messages. Use a default random number or configure a managed phone number to message guests.
Guests can only respond using their specific phone number, i.e the guest’s friend cannot text you on their behalf.
Automate messages with multi-language, auto-translate and custom tag options.
Send and receive WhatsApp messages, which functions similarly to SMS.
Send WhatsApp messages to any guest with a phone number.
Automate your WhatsApp messages with templates.
Request a demo with us to see how it works.
Inbox search and management
Manually mark a guest message as answered or unread. Display either all messages or only unread/unanswered ones with filters. Other filters are also available.
Dedicated Phone Number
Have an option to purchase dedicated phone numbers that you are able to display and share with guests.
Contact us to learn how to purchase a phone number.
Assigned Users
Automatically assign the first person to reply to a guest message to that guest. Filter messages by assigned users in order to ensure continuity of conversations.
AI Message Analysis
Control, automate and personalize your guest communication with the insights from our AI. New messages are analyzed by EnsoAI to extract sentiment, message and question types, and additional context upon syncing.
Custom Automations and Workflows
Our highly configurable automations, based on “If this then that” logic, enable specific actions triggered by predefined conditions, enhancing efficiency. This can be used throughout the guest journey, leveraging stay and guest data for a personalized, hands-off experience, enhancing guest satisfaction.
AI-Generated Replies
Generate customized responses for guest queries in more than 50 languages in a snap. Using your account data, like past conversations, guidebooks, check-in steps, and upsells, EnsoAI crafts responses tailored to your property. Unlike generic internet replies, EnsoAI uses your property-specific information, ensuring authentic and human-like interactions. Simplify guest service with AI chatbot capabilities – effortlessly respond to queries with one click.
Simplify and Automate your guest messaging
Boost reviews, drive direct bookings and save housekeeping time with contactless checkout.
The Zapier of Hospitality – If this, then that!
Simplify the Experience
Contactless Check-in
Contactless Checkout
Digital Guidebooks
Smart Locks
Increase Revenue
Personalized Upsells
Affiliate Links and Local Services
Automate Operations
Wifi & important information
Guest Journey Editor NEW
Custom automations and workflows
AI Context analysis
Personalize Communication
Inquiry to booking converter
AI Sentiment recognition
AI Predicted responses
Unified Inbox
Drive Return Guests
Apple Wallet
Branding & Social Media
CRM BETA
