Roami Case Study
Driving vacation rental business growth with a guest-centric approach and effective communication
“We needed a One-Stop shop for all guest communication, like what Enso Connect offers with the Guest Journey. It’s about telling the story and the experience. I had looked at a few places, and while some checked off a few boxes, Enso Connect checked off 99% of them.”
Ashley Banks, Director of Guest Experience, Roami
ABOUT THE COMPANY
A leading name in urban travel and exceptional vacation rental guest experience
Roami is a next-generation hospitality brand that combines the professionalism of hotels and value of vacation rentals. On average, Roami’s spaces are six times larger than a typical hotel room, and are purposefully designed for urban, group travel. By managing the entire building, Roami has complete creative control to design a tech-enabled guest experience that inspires human connection.
But what truly sets them apart is their commitment to enhancing the guest experience.
Each of Roami’s spaces is purposefully designed to inspire connection and create a transformative vacation. An adventure, where guests create memories that will stay with them long after they leave.
Founded in 2016, Roami was born from CEO Andreas King-Geovanis’ belief that travelers should not be forced to choose between two flawed options: cramped and expensive hotel rooms or inconsistent and unpredictable vacation rentals. By managing the entire building – not just a few floors or units – Roami provides a memorable stay without compromise.
Simplify your guest communication with Enso Connect
In the last three years, Roami grew 800% despite the most devastating crisis in hospitality
Romi was Recognized in the South Florida Business Journal’s Fastest Growing Companies 2022 List
The company had over $40M in revenue in 2022 and continues to grow
Roami is totaling its inventory to over 500 units across South Florida and New Orleans
About the Team
Andreas King-Geovanis graduated from the University of Miami with a President’s Scholarship and degrees in Economics and Environmental Science. He saw an opportunity in a historically weak job market and depressed housing values, and went into business for himself, purchasing his first property months after graduation. He founded Sextant Stays, now Roami, in 2015 and has been at the forefront of the Miami vacation rental industry. Andreas has traveled to 40+ countries, was previously a nationally ranked fencer, and hopes to run his first marathon next year in Antarctica.
Brandreth Canaley is an accomplished hospitality professional and though leader. As the COO of Roami, she has played a pivotal role in the company’s growth and success. Under her leadership, Roami has expanded its operations and now boasts over 600 units. Brandreth’s expertise and strategic vision have been instrumental in shaping Roami’s unique and personalized guest experience.
Brandreth is a Forbes 3ox30 honouree and a co-host of the Good Morning Hospitality podcast.
Director of Guest Experience, Roami
Ashley Banks champions a seamless and memorable stay for every guest, managing a team of 40 people at Roami. With a deep-rooted background in customer service, Ashley has spearheaded initiatives like the integration of Enso Connect, setting new standards in hospitality. Her dedication to “smart growth” and team collaboration has solidified Roami’s position as a leader in the company. Beyond her role, Ashley’s personal travels fuel her passion and insights into guest experiences.