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Vacation Rentals

Create a digital vacation accommodation. Differentiate and grow, providing the best experience all along your guest journey

Connect your tech stack, connect with your guests.

We’re a property manager’s dream

Enso Connect is a guest experience platform that empowers hospitality business to automate all their guest management processes.

Using AI, smart locks integration, and ‘if this than that’ logic, Enso Connect personalizes and simplifies guest interactions at all stages of customer journey. From inquiry to check-out and all the way to return booking.

We’re great for property managers and owners of professionally managed short term rentals, who want to grow the business and build a hospitality brand without adding on labor costs.

Book a Demo

Peace of mind in vacation rentals has never been so flexible.

The benefits

Reduce operational costs with customizable automation
Increase guest satisfaction with seamless experience & personalization
Increase inquiry to booking conversion with Artificial Intelligence
Eliminate risk by guest verification, making sure your guests are who they say they are
Grow a brand with white labeled guest interactions
Create new monetization opportunities from upsells [early check-in, amenities, etc.]
Drive more revenue from direct bookings with guest marketing
And so much more

How we elevate your guest experience

Communication

Communication with guests through our advanced unified inbox via WhatsApp, email, SMS, or Airbnb messages.

Create automatic rule based scheduled messages, or let our AI answer the questions for you. Intelligently collect sentiment and context of each conversation – unlock data for each of your customers. Prioritize communication based on sentiment, revenue generated by customer, stage of booking and more.

Client case study

70

automated communication for 25k+ guests!

95

decrease in response time (56min to 2.5min)

18

increase in inquiry to booking conversion.

Experience Lab

Our experience system functions on ‘if this, then that” principle, allowing for full customization

Communication with guests through our advanced unified inbox via WhatsApp, email, SMS, or Airbnb messages.

Create automatic rule based scheduled messages, or let our AI answer the questions for you. Intelligently collect sentiment and context of each conversation – unlock data for each of your customers. Prioritize communication based on sentiment, revenue generated by customer, stage of booking and more.

Digitally facilitate quick and easy.

  • Contactless check-in/check-out with smart locks
  • Support upsell experiences on demand
  • ID verification & background checks with partner integrations
  • Agreements & signatures processing
  • Deposit collection, and much more
If the sentiment of the conversation is positive then remind the guest to leave a review
If the booking channel is VRBO, then collect front and back of ID
If it's a last minute booking, then provide immediate check-in instructions

Peace of mind in vacation rentals has never been so flexible.

Your guests can enjoy the high standard service of a hotel with the personal touch of a homeowner.

Guest’s vacation budget

Monetize the 75% with rental upsells experiences

Boarding Pass

Your own branded guest app for complete digital experience from booking to check-out and beyond

A web-based guest app for vacation rentals and boutique hotels, that facilitates all interactions in the guest journey from booking to check-out and beyond.

Boarding Pass is helping property managers and owners create a seamless, step by step digital experience, all while opening up new monetization opportunities, showcasing the property, building a unique brand, and collecting guest data.

Done by simply sending a link to guests prior to check-in.

Requires no app download from the guests.

Get your Boarding Pass
Your brand
Showcase your brand with your colours, logos, graphics, your recognizable voice and even social media links.
Verification and check-in
Simplify the verification process for your guests and guide them through the check-in with detailed step-by-step text, photo and video instructions.
Upsells
Offer additional services available with a tap of a finger right from the guest app. Personalize offers based on specific guest data and preferences.
Guides
Provide a quick and easy way to learn about your property, neighborhood, amenities, recommendations, all of the above or anything you want with custom guides.
Our numbers at a glance (in less than a year)

45+

Countries

17

Unique spaces

16

Messages processed

450

Guests processed

70

Messages automated

You’re in good company.

Trusted by the pros in Hospitality.

Enso is changing the game! They integrate fully from rental agreements to deposits to guest verification to guest guidebooks and more! They're an essential tool to our "digital" guest experience!

DavidHospitality, 11-50 Employees

Integrating top-tier technology and exceptional human capital has been the key to our proven success, partnering with Enso Connect is a natural evolution that allows us to build on our digital guest experience.

Veronique LalondeCo-founder & COO of Angel Host

This is something the industry has been waiting for. Getting customer emails, phone numbers, and other information is so critical if you want to take control and grow your hospitality business.

Wil SlickersHospitality Expert

The boarding pass is exactly what we needed to solve our issues at check in. Onboarding was very easy!

JennyHospitality, 2-10 Employees

We spend less time responding to guest messages or pushing upsells. The app provides guests the answers they're looking for and the ancillary services we offer. We've found a reduction in time spent servicing guests and an increase in revenue from upsells on the Boarding Pass.

JoshHospitality, 11-50 Employees

Jetstream has partnered with Enso Connect to provide enhanced guest communications, answering over 100,000 messages for hundreds of hospitality partners and tens of thousands of guests. Enso Connect provides scalability and significant time savings. Their automation features provide our guests with a fast seamless response to booking inquiries, guest information, and satisfaction surveys.

Emmanuel LavoieCEO of Jetstream

We want to provide curated goods/services/local recommendations, communication at a large scale that is thoughtful/personalized/timely, and overall, an elevated guest experience that is not yet being delivered by anyone in our markets. The whole team at Enso has been wonderful to work with. I’m looking forward to providing a ton of value to our guests with the help of Enso.

Steven QiuStrategy & Operations Associate, Neighbourly North

We looked at several alternatives, combining different systems for messaging, access management, marketing, and more. Enso Connect offered all of it in one single place with true customization capabilities at the guest, room, location, time, or even sentiment level! This technology has an impact on the guest experience, the operating costs, and is exactly what the hospitality industry needs.

Matthew OpferkuchCEO and Founder The Laundry Rooms & The Alchemiste Social House

Since integrating, the check-in and check-out experience for our guests has been SO much easier, and much more passive for us as a company. Guests have EVERYTHING they need at their fingertips in the form of the "boarding pass". It's amazing, it's beautiful, and it means that my staff and I can spend time working on more important things vs. answering questions that are now alleviated by the boarding pass. Where we once used Guesty's automated messaging for all template messages, we now use Enso.

MarkHospitality, 2-10 Employees