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Vacation Rentals

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Vacation Rentals Case Study v3

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Trusted by successful vacation rental professionals

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Streamline and monetize your guest journey

Inquiry
Booking confirmation
Guest verification
Contactless check-in
During stay
Checkout
Post stay

Inquiry

Increase your inquiry to booking conversion

Custom automations

When a guest first contacts you about a listing, automate the follow up with them.

WHEN
no response for 1 day
IF
inquiry comes in
THEN
follow up
Converting inquiries to bookings with Enso Connect

Booking Confirmation

Get the Guest Excited for their stay!

Boarding Pass

Send a confirmation message and include your Boarding Pass with essential information for a perfect stay.

WHEN
Booking is confirmed
THEN
Send an SMS, Email, Whatsapp message to the guests containing the Boarding Pass link
Check In Process v2

Guest Verification & Data Collection

Verify your guests and collect valuable information for personalization

Boarding Pass

ID Verification – 3 options are available:

None
  • No verification required
    (for example, for returning guests)
Standard
  • First and Last Name
  • Email address
  • Phone number
Custom
  • Any fields you want, mandatory or not, for the guest to fill out.
  • For example, what brings them to your rental aka travel reason, preferred language, etc.
  • Collect a photo ID and/or a selfie.
  • Use one of our verification partners, Autohost, Superhog, Paertee, for more security layers.
  • Add automated personalized agreements in your guests’ preferred language.
  • Add security deposits or damage waivers.
Guest contact details collection at the verification stage

Choose the level of protection based on the Booking Channel or other parameters

Custom automations

Create custom flows, adding a 3rd party verification, agreements and/or security deposit, only when it is needed. Add an extra security layer for direct bookings, last minute or suspicious requests, etc.

IF
Booking channel is not Airbnb
THEN
Collect front and back ID

Once the verification is completed, the Guest can then access the Boarding Pass.

The check-in instructions are gated at your leisure and can be released within the delay you choose (1 day, 2 days, 1 hour, 15 minutes).

Automate and customize your guest verification by booking channel

Charge custom fees, security deposits or damage waivers

Stripe Integration

Custom automations

Maximize convenience and protection for you and your guests. Automate the process of charging a security deposit or damage waiver to guests based on the channel or property.

Let your guests choose the method of protection they prefer.

Add new revenue streams with pet fees or other custom fees of your choice.

Damage Waiver and Safety Deposit fees in the guest app

Remind guests that have not completed the information

Custom automations

Set up reminders for the Guests to fill out the Boarding Pass information to ensure all Guests complete these steps prior to their arrival at the resort:

WHEN
Guest booking is confirmed
ONLY IF
Verification is pending
THEN
Send an SMS, Email, Whatsapp message to the guests to remind them to fill in their details
Collecting essential guest information

Pre Check-in

Set the tone for your guests’ stay and monetize this opportunity

Boarding Pass

Digital Guidebooks

Send your guests a pre check-in message with your house rules, amenities instructions, neighborhood guides and upsell/cross-sell offers.

A fully-digital travel experience

Monetize your pre check-in experience with upsells

Custom Upsells

Send personalized offers to your guests before they check-in and arrive at your property.

Use guest data and conditions to tailor offers to meet the unique needs of your guests without overwhelming them.

Boarding Pass Upsells B v2

Contactless Check-in

Deliver on a seamless check-in experience

Boarding Pass

When the check-in instructions are available to the Guests (at the time of your choice), a check-in button will be displayed in the Boarding Pass.

The guests simply follow the steps all the way to your door.

If the smart locks are directly integrated with Enso Connect, the Guest can open the door from the Boarding Pass and you will know that they are in.

Check In Header v2

(Optional) Connect your smart locks

Smart locks integration

Upgrade your contactless check-in with smart lock connectivity, or enjoy a seamless experience without. Connect your digital locks or grant access with traditional keys, choose what works best for your business.

Connect smart locks for contactless check-in

Elevate your digital guest experience today

Request a Demo

Contactless Checkout

Increase highly satisfied review conversion

Custom automations

Receive 100% 5-star reviews by reminding the highly satisfied guests to leave their feedback right at the checkout.

WHEN
the guest's sentiment is positive and higher
THEN
automatically send a review request

Send step-by-step checkout instructions, prompt to purchase a late checkout upsell, encourage guests to book directly on your website for next visits and much more!

Direct booking prompt at the checkout

Post Checkout

Get more returning guests

CRM

Use your guest data to drive repeat business. Segment the audience of your past guests and reach out at the right time with the right personalized offers.

WHEN
guest last stayed 8 months ago
THEN
send a message about the one year stay anniversary coming up + discount

Maximize the potential of your vacation rental today

Request a Demo

Our numbers at a glance

55

Countries

30

Homes

1.2

Guest profiles

4.7

Software ROI

Our Customers’ numbers

70

Messages automated

95

Decrease in response time

18

Increase in inquiry to booking conversion

100

Revenue per guest increase

Digitize your hospitality operations and keep the personal touch

Request a Demo

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