Understand How Guests Feel - Before the Review with AI Sentiment Recognition
Use AI Sentiment Recognition to detect guest emotions in real time, reduce negative reviews, and boost 5-star ratings.
Turn Guest Messages Into Sentiment Insights
Leverage AI works in the background to deliver insights and actions — no setup, no added work for your team.
What is AI Sentiment Recognition?
It’s a natural language processing technique used to determine whether data is positive, negative, or neutral.
It is often performed on textual data to help businesses monitor brand and product sentiment in feedback, and understand customer needs.
How It Works
Our AI scans all customer interactions, determining the sentiment of conversations. Property managers can set up experiences, triggers, and automation based on the sentiment of a conversation!
Why It Matters
Being able to know about issues happening in real-time, allows you to take immediate action. Seize the opportunities to turn unhappy guests into loyal customers, prevent negative reviews and increase satisfaction.
Build your online reputation. Send automated review requests to guests without the risk of opening Pandora’s box of unresolved issues. All you need to do is set up the condition to send out a review request only to guests with a positive sentiment at checkout.
