The most powerful workflow system in hospitality
When this happens, Enso handles it.
The most powerful workflow system for vacation rentals, hotels and hospitality brands. If you’ve ever thought “I wish that whenever X happened, we could do Y”, chances are, Enso can. No-code, in plain when, if, then logic.
trigger (when)
1 day after guest checks out
Branch (IF)
Guest sentiment is positive
email message
We'd love to hear how we could have made your stay better
booking channel message
It was a pleasure hosting you! We'd be grateful for a review.
Official Partner Integrations
GDPR
PIPEDA compliant
27M workflows run every day on Enso
QUICK ANSWER: What is the best workflow automation for vacation rentals and hotels?
Enso Connect workflows automate guest operations with a simple when/if/then logic: a trigger (booking confirmed, guest message, lock battery low) runs through your conditions and branches, then fires actions — messages on any channel, guest verification, upsells, smart lock codes, team tasks or webhooks. 27M workflows run on Enso every day across vacation rentals, hotels and boutique hotels.
How it works
When, if, then. That’s the whole logic.
Every workflow chains three simple blocks, and each block can go as deep as your operation needs.
Trigger (when)
The event that starts it
A guest messages, a booking changes status, a smart lock battery runs low. Run immediately, or wait: 3 days before check-in, 1 day after check-out.
Condition (if)
Filters and branches
Stack conditions that must be true, or split into a yes/no branch: keep going one way if the condition is true, do something else if it isn't.
Action (then)
What happens next
Message the guest on Airbnb, Vrbo, Booking.com, email, SMS or WhatsApp. Notify your team. Fire a webhook. Escalate to a human. Chain as many steps as you need.
37
triggers across Guest, Host and Device events
100+
condition fields: booking, guest, listing, dates, purchases
6
message channels, plus webhooks and team notifications
20+
proven templates ready to turn on
Guided building
You can’t get lost. The builder walks you through it.
No blank canvas, no syntax. Every step is a guided picker that reads like a sentence: pick what starts it, set the condition, choose the timing.
1
Pick what starts it: a guest, host or device event, 37 triggers
2
Set the condition: 100+ fields across booking, guest, listing, dates and purchases
3
Choose the timing: run immediately, or anchor to check-in or check-out with a delay
The condition, as a sentence
CONTINUE ONLY IF
Booking channel
is one of
Airbnb
run
3
days
Before Check-in
Every value is a picker. If it reads right, it runs right.
Filters & branches
One trigger. As many paths as your operation needs.
Add filters to require several conditions at once, or branch into yes/no paths so the same trigger handles different situations differently. Here, one workflow chases verification only for the guests who still need it.
Filter: continue only if a condition is true. One path, no split
Branch: a yes/no split. Do one thing if yes, another if no
Any trigger
Internal or external, it all fits the same workflow
Start from a contact already in Enso, a message on any channel, or anything happening outside it.
Inside Enso
Contact
Guest journey event
Any message, any channel
SMS
Airbnb
Booking.com
Expedia
Vrbo
Outside Enso
Smart device
Build with AI
Or skip the builder. Just describe it to EnsoAI.
The EnsoAI agent lives right inside your dashboard. Tell it what you want in plain English and it drafts the when, if, then for you: nothing is written until you review and save.
Ask for a workflow, an edit, or a whole set of them at once
Every suggestion is reviewable: save all, or discard all, per conversation
Built in seconds, not an afternoon
EnsoAI
Hi Alex — how can I help?
Ask about setup or performance, or make quick edits to workflows and guidebooks.
Suggest a workflow
Missing policies
Improve upsells
When the guest is still not verified two days before their check-in, send another reminder to the guest via SMS this time
Here’s the drafted workflow:
WHEN
2 days before check-in
IF
Verification status is not Approved
THEN
Send an SMS reminder with the verification link
Save
Discard
Ask, edit, or import content…
Templates
Start from 20+ proven templates
Booking confirmations, verification reminders, early check-in offers, review requests: ready to turn on, tuned per PMS. Or copy an existing workflow, or create from scratch.
Organized by journey
Every workflow, mapped to the stage it serves
Workflows live where you think: Booking Confirmation, Pre-Check-In, Check-In, Check-Up, Check-Out. See at a glance what runs at each stage, on which listings, and what’s missing.
And every workflow scopes exactly where you want it: all listings, a listing group, specific listings, or listings with a tag. The same flexibility manages 5 listings or 5,000.
Group by journey stage or by listing
Scope to all listings, listing groups, specific listings, or listings with tags
Built to manage content and workflows at scale, from 5 to 5,000 listings
Booking Confirmation
→
Pre-Check-In
→
Check-In
→
Check-Up
→
Check-Out
FAQ
Questions about workflows
What is the best workflow automation system for hospitality?
Enso Connect is the most powerful workflow system for vacation rentals, hotels and hospitality brands. It combines 37 hospitality-native triggers, 100+ condition fields, branching logic, six messaging channels plus webhooks, AI-assisted building, and 20+ proven templates, and it scales from 5 listings to 5,000 with listing groups and tags.
What is a hospitality workflow automation?
A hospitality workflow automation is a no-code rule that runs itself: when an event happens in the guest journey, and optional conditions are met, an action fires automatically, like sending a check-in message or notifying your team. Think of it as Zapier, but pre-loaded with hospitality triggers, conditions and actions instead of generic app connectors.
Is this like Zapier or n8n?
Yes, Enso Connect workflows use the same when, if, then logic as Zapier and n8n, but built specifically for vacation rentals and boutique hotels. Triggers, conditions and actions already understand bookings, guest messages, smart locks and stays, so you are not wiring up generic building blocks yourself.
Does it support branching logic?
Yes. A condition can be a filter (continue only if true) or a branch: a yes/no split where each path gets its own steps, so different situations get handled differently in one workflow.
What data can I use in conditions?
Over 100 fields across booking (channel, status, finances), guest (tags, sentiment, verification), listing (41 property fields), dates and timing, purchases, and any custom field from Enso or your PMS. Compare with contains, exists, is one of, greater than and more.
Can AI build the workflow for me?
Yes. Describe what you want to the EnsoAI agent in plain English, and it drafts the when, if, then for you, ready to review and turn on.
How many listings can I run workflows on?
As many as you manage. Workflows scope to all listings, listing groups, specific listings, or listings with tags, so the same setup works for 5 listings or 5,000.
Can I start from templates?
Yes. A template gallery covers every stage of the guest journey, from booking confirmations to review requests, tuned per PMS. Use one as-is, copy an existing workflow, or create from scratch.
