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Vacation Rental Case Studies

Dive into the details of how Enso Connect is helping real hospitality businesses succeed.
Get inspired by the case studies of their strategies and learn what really works!


Reduce Guest Requests in Vacation Rentals

“I get 90% less calls on things that, in my mind are silly. Wi Fi, check-in instructions, house manuals or general house questions.”

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Managing MultiMillion Dollar Homes at Scale

“Enso Connect is offering significant time savings and operational visibility for security deposits, ID verifications, and automated guest communications. It reduces manual effort and human error, making our processes more efficient and guest interactions more personal.”

Patrick Bartlett, Head of Property Operations at Rove Travel

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Brand Consistency, Efficiency and Scalable STR Operations

“I shout about Enso from the rooftops. It has made our lives easier as we deal with a lot in our roles as property operators. I believe it’s perfect for anyone in property management with complex operations.”

Jordan Garside, Head of Customer Service, Jacksonheim

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Brand Expansion through Guest Experience and Communication

“We have diverse guests with varying communication preferences. Enso helps us streamline when and how we communicate, making our messaging more effective. It reduces the need for us to be on call 24/7, as it allows guests to find answers on their own before reaching out.”

Megan Kelley, VP Real Estate, Lifestyle Communities

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40% Return Guests & Premium Guest Comms

“Our guest engagement has gone up a lot, because of the SMS option. I feel like we’re more closely connected to our guests now.”

Kerri Gibson, CEO & Co-Creator at Chalets Hygge

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The tech behind UK’s top high-tech stay

“Guests are impressed! We’ve jumped over all of chapters of evolution in access, using the Boarding Pass.”

Mike Liverton, Project Developer, Jetstream

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Streamlined communication for rapid growth

“We needed a One-Stop shop for all guest communication, like what Enso Connect offers with the Guest Journey. It’s about telling the story and the experience. Enso Connect checked off 99% of the boxes.”

Ashley Banks, Director Of Guest Experience, Roami

7X ROI on the guest experience tech

“We spend less time responding to guest messages or pushing upsells. The app provides quests the answers they’re looking for and the ancillary services we offer. We’ve found a reduction in time spent servicing guests and an increase in revenue from upsells on the Boarding Pass.”

Scaling a vacation rental business without creating more work

“The question is, how do I continue to grow without necessarily creating more work for myself? And that’s where Enso Connect really answered this question.”

Pocono Rentals & Management

Solving the tech fragmentation for a scaling vacation rental business

“We started talking to companies, providing insurance and security deposits. But it felt very disconnected, where we were going to have three or four different solutions that loosely solve the problem for us, but not very intertwined or interwoven. It’s been a good partnership for us.”

McGowan Scott Properties case study

A vacation rental home thriving with tech

”Enso Connect allows us to manage and monetize guest interactions easily. They also have minimized my ‘software interactions’.”

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High-end guest experience with 10% of the staff

“At the Laundry Rooms our team members are all former Four Seasons, Ritz Carlton luxury hotel employees. We’re accustomed to providing an extremely high level of service. We do it with 10% of the staff of a conventional hotel. Enso Connect plays a significant part in that.”

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