Near real-time sync
Updates in under 2 minutes
Official Cloudbeds API partner
Real-time messaging
What is the CloudBeds + Enso Connect integration?
Enso Connect is an AI guest experience platform that connects to Cloudbeds through its official REST API. Properties, rooms, reservations and guests sync into Enso by webhook in under 2 minutes, and Enso writes arrival times, guest details and verification status back to Cloudbeds, while handling all guest messaging directly, so Enso can automate guest communication, digital check-in and upsells while Cloudbeds stays your system of record.
The Integration
What syncs between CloudBeds and Enso Connect?
A two-way connection over Cloudbeds' REST API: reservations arrive by webhook in near real time, with a polling safety net every 5 minutes behind them, and Enso pushes arrival times, verification status and guest details straight back into Cloudbeds. Properties and rooms sync on connect. Connect once by authorizing Enso in Cloudbeds. No CSV imports, no manual re-entry.
Webhook-powered: reservations sync in near real time, both ways
Messaging is always instant and runs through Enso: SMS, WhatsApp and email on Enso's own channels, Airbnb through Enso's direct integration, and Booking.com, Vrbo and Expedia through the guest's channel email.
summary of what syncs from CloudBeds to Enso:
Properties and room types, with photos, amenities, taxes and check-in times
Reservations and changes, by webhook in near real time, with a 5-minute polling safety net
Guest names, emails, phone numbers, addresses and dates of birth
Check-in and checkout dates, adult and child counts
Amount paid and reservation totals
Reservation custom fields, including your own Cloudbeds fields
Multi-room properties, fully supported at room level
summary of what syncs from Enso to CloudBeds:
Estimated arrival time and checkout date, updated on early check-in and late checkout purchases
Guest name, email and phone, written back once the guest completes check-in
Verification status, written to an Enso Verification Status field on every reservation
Sync details reflect the current API integration. Something specific you need to sync? Ask our team.
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Better Together
CloudBeds runs your distribution. Enso runs your guest experience.
CloudBeds is the engine of your business: reservations, channels, calendars, finances. Enso Connect sits on top as the guest-facing layer: every message, check-in, upsell and review moment, automated with AI. Where features overlap, you choose which tool runs each. Most operators keep CloudBeds as the source of truth and let Enso handle everything the guest sees.
Verification
Unified Inbox
Guest CRM
EnsoAI
Upsells
Boarding Pass
Listings
Calendars
Accounting
Reservations
Distribution
Enso guest experience layer
CloudBeds operations core
webhook sync in under 2 minutes
Key Features
Everything Enso adds to your CloudBeds account.
Digitize the guest experience
One link guides every guest from booking to checkout: check-in, guidebooks, upsells and support, branded to you. No app download.
Increase revenue from upsells 10x
Early check-in, late checkout, fees and add-ons offered at the right moment, with revenue posted back to CloudBeds automatically.
Automate guest communication with AI
EnsoAI answers guests 24/7 from your CloudBeds listing data, in your brand voice, and escalates only when your rules say so.
Collect data and remarket to guests
Turn synced guest data into segments, campaigns, direct bookings and repeat stays, with performance tracked live.
Centralize all messaging
Airbnb, Booking.com, SMS, WhatsApp and email in one place, synced with CloudBeds reservations for full context on every thread.
Screening & verification
Verify IDs, collect agreements and deposits, and hold check-in details until the guest is approved.
Protect every stay
Deposits, damage waivers and one-click chargeback evidence reports that keep your properties and revenue safe.
AI agents for CloudBeds
Copilot drafts for your team to approve. Autopilot runs the guest journey end to end. You choose, per property.
results
Results from operators running Enso Connect with CloudBeds
8%
Revenue Increase
28 Days
to Pay Off Subscription
70%
Messages Automated
$40
Average Guest Upsells Per Stay
Getting started
Connected in four steps
1
Book a demo and sign up
See Enso working with a Cloudbeds setup like yours, live.
2
Connect your Cloudbeds account
One API key. No developers, no data migration project.
3
Everything syncs in about 5 minutes
Listings, bookings, guests and message history flow in automatically.
4
Go live with your onboarding team
A guided setup call tailors AI, upsells and guest journeys to your brand.
Preguntas frecuentes
Frequently asked questions about the CloudBeds integration
Respuestas a algunas de las preguntas más comunes que recibimos de nuestros clientes.
How long does it take to set up Enso Connect with Cloudbeds?
Most teams are live within days. Connecting your Cloudbeds account takes minutes with an API key, your listings and bookings sync in about 5 minutes, and a guided onboarding call gets your AI, upsells and guest journeys configured for your brand.
How often does data sync between Cloudbeds and Enso Connect?
Reservations sync in near real time: changes in Cloudbeds trigger webhooks that typically land in Enso in under 2 minutes, backed by an automatic poll every 5 minutes. Cloudbeds' API does not expose messaging, so all guest communication runs through Enso: SMS, WhatsApp and email through Enso's own channels, Airbnb through Enso's direct integration, and Booking.com, Vrbo and Expedia replies through the guest's channel email. Upsell revenue and Boarding Pass links are not written back to Cloudbeds.
Does Enso Connect replace Cloudbeds?
No, they're complementary. Cloudbeds remains your system of record for reservations, channels and finances. Enso Connect adds the guest experience layer: AI messaging, digital check-in, upsells and guest verification. Where features overlap, you choose which tool runs each.
Is Enso Connect an official Airbnb partner?
Yes. Enso Connect is an official Airbnb software partner for guest experience. Airbnb messages flow into your unified inbox compliantly alongside Cloudbeds, SMS, WhatsApp and email.
What does Enso Connect cost for Cloudbeds users?
Pricing scales with your number of listings; get tailored pricing here. Ask about our ROI Guarantee: generate at least your subscription cost, or continue using Enso Connect for free.
Can I migrate from another guest experience tool?
Yes. Our onboarding team helps you move guidebooks, upsells and automations over, and because your property data lives in Cloudbeds, most of the setup syncs in automatically. Ask about migration support in your demo.
What support and training do I get?
24/7 customer support, a dedicated onboarding specialist, and the Enso Pros community of operators sharing playbooks, plus webinars and a searchable help center.
Does it work with smart locks?
Yes. Enso integrates with major smart lock providers. Unique access codes are generated per reservation, delivered to verified guests, and pushed back into Cloudbeds automatically. No copy-pasting codes.
Is my guest data secure?
Data syncs through the official Cloudbeds API over encrypted connections, and guest information is handled under our privacy policy. Granular team permissions control who sees what inside Enso.
Which Cloudbeds products are supported?
The integration works with current Cloudbeds plans that include API access. Connect once by authorizing Enso in your Cloudbeds account, and your properties and rooms sync in.
About CloudBeds
En 2012, Cloudbeds nació como una idea plasmada en una servilleta durante un viaje. Nuestros fundadores, Adam y Richard, eran viajeros experimentados que se encontraban constantemente con el mismo problema: hoteleros increíbles que hacían todo bien, pero que se veían limitados por su tecnología.
Por eso crearon Cloudbeds, bajo la firme convicción de que los hoteleros se merecen algo mejor. No solo un software mejor, sino una forma mejor de trabajar que devuelva el control a quienes hacen que viajar de verdad valga la pena.
Desde el primer día, nuestro objetivo ha sido eliminar las complejidades y ofrecer a los hoteleros algo que rara vez obtienen de la tecnología: impulso. Porque cuando los hoteleros tienen impulso, todo lo demás viene rodado: jornadas de trabajo más fluidas, equipos más compenetrados y huéspedes que no pueden esperar a volver.
Enso Connect works with your OTA/PMS
Not with CloudBeds? Enso Connect integrates with all major OTA/PMS's:
