Nuevo
Bookings every 5 min
Updates in about 5 minutes
Official Escapia API partner
Real-time messaging
What is the Escapia + Enso Connect integration?
Enso Connect is an AI guest experience platform that connects to Escapia through its official REST API. Listings refresh daily and bookings and guests sync from Escapia's change feed every 5 minutes, while Enso handles all guest messaging directly, so Enso can automate guest communication, digital check-in and upsells while Escapia stays your system of record.
The Integration
What syncs between Escapia and Enso Connect?
A connection over Escapia's REST API: Enso polls Escapia's reservation change feed every 5 minutes, so new bookings and changes land in Enso shortly after they happen. Listing details refresh daily. Stay dates purchased in Enso are written back to Escapia. Connect once with your API key. No CSV imports, no manual re-entry.
Change-feed powered: bookings sync every ~5 minutes
Messaging is always instant and runs through Enso: SMS, WhatsApp and email on Enso's own channels, Airbnb through Enso's direct integration, and Booking.com, Vrbo and Expedia through the guest's channel email.
summary of what syncs from Escapia to Enso:
Listings, property details, photos, rooms and amenities (refreshed daily)
Bookings and reservation changes, every ~5 minutes
Guest names, emails, phone numbers and addresses
Check-in and checkout dates and times
Payment totals, taxes and line items, with deposit status
Door codes and lock codes, reservation types and owner-stay flags as custom fields
Booking notes and any custom property fields from Escapia
Booking channel, resolved automatically from the marketing source
summary of what syncs from Enso to Escapia:
Check-in and checkout dates, updated on early check-in and late checkout purchases
Sync details reflect the current API integration. Something specific you need to sync? Ask our team.
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Better Together
Escapia runs your distribution. Enso runs your guest experience.
Escapia is the engine of your business: reservations, channels, calendars, finances. Enso Connect sits on top as the guest-facing layer: every message, check-in, upsell and review moment, automated with AI. Where features overlap, you choose which tool runs each. Most operators keep Escapia as the source of truth and let Enso handle everything the guest sees.
Verification
Unified Inbox
Guest CRM
EnsoAI
Upsells
Boarding Pass
Listings
Calendars
Accounting
Reservations
Distribution
Enso guest experience layer
Escapia operations core
booking sync every ~5 minutes
Key Features
Everything Enso adds to your Escapia account.
Digitize the guest experience
One link guides every guest from booking to checkout: check-in, guidebooks, upsells and support, branded to you. No app download.
Increase revenue from upsells 10x
Early check-in, late checkout, fees and add-ons offered at the right moment, with revenue posted back to Escapia automatically.
Automate guest communication with AI
EnsoAI answers guests 24/7 from your Escapia listing data, in your brand voice, and escalates only when your rules say so.
Collect data and remarket to guests
Turn synced guest data into segments, campaigns, direct bookings and repeat stays, with performance tracked live.
Centralize all messaging
Airbnb, Booking.com, SMS, WhatsApp and email in one place, synced with Escapia reservations for full context on every thread.
Screening & verification
Verify IDs, collect agreements and deposits, and hold check-in details until the guest is approved.
Protect every stay
Deposits, damage waivers and one-click chargeback evidence reports that keep your properties and revenue safe.
AI agents for Escapia
Copilot drafts for your team to approve. Autopilot runs the guest journey end to end. You choose, per property.
results
Results from operators running Enso Connect with Escapia
8%
Revenue Increase
28 Days
to Pay Off Subscription
70%
Messages Automated
$40
Average Guest Upsells Per Stay
Getting started
Connected in four steps
1
Book a demo and sign up
See Enso working with a Escapia setup like yours, live.
2
Connect your Escapia account
One API key. No developers, no data migration project.
3
Everything syncs in about 5 minutes
Listings, bookings, guests and message history flow in automatically.
4
Go live with your onboarding team
A guided setup call tailors AI, upsells and guest journeys to your brand.
Preguntas frecuentes
Frequently asked questions about the Escapia integration
Respuestas a algunas de las preguntas más comunes que recibimos de nuestros clientes.
How long does it take to set up Enso Connect with Escapia?
Most teams are live within days. Connecting your Escapia account takes minutes with an API key, your listings and bookings sync in about 5 minutes, and a guided onboarding call gets your AI, upsells and guest journeys configured for your brand.
How often does data sync between Escapia and Enso Connect?
Bookings sync every 5 minutes: Enso reads Escapia's reservation change feed and pulls in every new or updated reservation. Escapia's API does not expose messaging, so all guest communication runs through Enso: SMS, WhatsApp and email through Enso's own channels, Airbnb through Enso's direct integration, and Booking.com, Vrbo and Expedia replies through the guest's channel email. Check-in and checkout times, upsell revenue and Boarding Pass links are not written back to Escapia. Listing details refresh once a day.
Does Enso Connect replace Escapia?
No, they're complementary. Escapia remains your system of record for reservations, channels and finances. Enso Connect adds the guest experience layer: AI messaging, digital check-in, upsells and guest verification. Where features overlap, you choose which tool runs each.
Is Enso Connect an official Airbnb partner?
Yes. Enso Connect is an official Airbnb software partner for guest experience. Airbnb messages flow into your unified inbox compliantly alongside Escapia, SMS, WhatsApp and email.
What does Enso Connect cost for Escapia users?
Pricing scales with your number of listings; get tailored pricing here. Ask about our ROI Guarantee: generate at least your subscription cost, or continue using Enso Connect for free.
Can I migrate from another guest experience tool?
Yes. Our onboarding team helps you move guidebooks, upsells and automations over, and because your property data lives in Escapia, most of the setup syncs in automatically. Ask about migration support in your demo.
What support and training do I get?
24/7 customer support, a dedicated onboarding specialist, and the Enso Pros community of operators sharing playbooks, plus webinars and a searchable help center.
Does it work with smart locks?
Yes. Enso integrates with major smart lock providers. Unique access codes are generated per reservation, delivered to verified guests, and pushed back into Escapia automatically. No copy-pasting codes.
Is my guest data secure?
Data syncs through the official Escapia API over encrypted connections, and guest information is handled under our privacy policy. Granular team permissions control who sees what inside Enso.
Which Escapia products are supported?
The integration works with current Escapia plans that include API access. The connection works the same way on every plan: one API key and your account syncs in.
About Escapia
Escapia by Expedia Group is the industry's leading property management software for professional vacation rental managers, trusted by thousands of companies across North America.
Enso Connect works with your OTA/PMS
Not with Escapia? Enso Connect integrates with all major OTA/PMS partners:
Descubre cómo Enso Connect puede impulsar tus ingresos, tu eficiencia y tus reservas de cinco estrellas
Descubra cómo funciona Enso Connect con su configuración de Hospitable: mensajería con IA, check-in y complementos, todo en directo en una sola demostración.
