Elevate Your Guest Experience with Enso Connect’s Airbnb Integration

Yes. Safety deposits can still be collected through Enso Connect. As outlined in Airbnb’s policy under the exception for “Payment for any reservation fee off of Airbnb,” the collection of safety deposits through approved third-party platforms remains permitted. Enso Connect is an authorized and integrated Airbnb partner, which means fee collection through our system is compliant with Airbnb’s policies.

However, collecting fees offline (e.g., in person) or through non-approved software or apps is strictly prohibited.

Suggested Listing Disclosure:

A safety deposit is required for your reservation. It will be collected 2 days before your check-in and automatically released 2 days after your check-out. The deposit is handled securely through an authorized third-party platform that is officially partnered and integrated with Airbnb.

Yes, you may collect pet fees through Enso Connect, provided all mandatory fees are clearly disclosed in your Airbnb listing prior to booking. Per Airbnb’s policy, fees charged per day, per pet, or as a flat fee are allowed, as long as they are transparent and visible to guests in the listing description.

As an authorized partner, Enso Connect may be used for compliant fee collection. However, offline collection or use of non-approved platforms is not permitted.

Suggested Listing Disclosure:

An additional pet fee may apply to your reservation. This fee is collected after your booking is confirmed, based on whether you indicate you’re bringing a pet. Payment is processed securely through a third-party platform that is officially partnered and integrated with Airbnb.

Yes, you may continue offering damage protection, but it must be structured as a clear guest choice between:

1. A refundable safety deposit, or
2. A non-refundable damage waiver fee.
   

Automatically applying a damage waiver without offering a deposit option is not permitted under Airbnb’s policies.

Best practice: Clearly outline both options in your Airbnb listing. Full compliance means guests must be able to select the option that works best for them.

Suggested Listing Disclosure:

A safety deposit or damage waiver is required for your reservation. As a guest on Airbnb, you can choose between:

(1) A refundable safety deposit, held 2 days before check-in and automatically released 2 days after check-out, or

(2) A one-time, non-refundable damage waiver fee.

Both options are processed securely through an authorized third-party platform that is officially partnered and integrated with Airbnb. For details on what the damage waiver covers, feel free to contact us directly.

Airbnb policy allows the collection of personal information only when there is a valid legal basis – for example, HOA compliance, local authority reporting, or building security requirements. In such cases, this information may be required for check-in.

If there is no legal reason, any collection of personal data must be optional. You may present these fields to the guest, but they cannot be mandatory. In such cases, we recommend including a Privacy Policy that clearly outlines how this data is used and protected.

Suggested Listing Disclosure (if legally required):

We collect your personal data to comply with [insert legal basis, e.g., HOA rules, local authority reporting, or building code], verify check-in, and ensure a safe, personalized stay.

Suggested Listing Disclosure (if not legally required):

We offer you the option to share personal contact details if you prefer to communicate outside the Airbnb messaging app after your booking is confirmed. If you do not wish to communicate via a third-party platform, SMS, or email, please let us know.

The third-party platform we use is an official Airbnb-integrated partner, designed to securely facilitate off-platform communication. Your personal information remains private, secure, and fully GDPR compliant.

Yes. Enso Connect is an authorized third-party partner fully integrated with Airbnb, with a direct API connection. Our Boarding Pass links do not require app downloads or mandatory registration.

However, guests must always have the option to receive access instructions in another format upon request – unless the use of Enso Connect is mandated for legal reasons (such as HOA rules or regulatory compliance).

Listing Disclosure (recommended if legally required or to maintain transparency):

To ensure a seamless check-in experience and offer personalized upgrades, we’ll be sharing a link to a third-party platform that includes everything you need for your stay. This platform is officially authorized and integrated with Airbnb.

All of your data remains secure and confidential – it is never sold or shared with any third parties. If you prefer to receive your check-in instructions in a different format, please let us know in advance.

Great question. Ultimately, you – the host and listing owner – are responsible for complying with Airbnb’s Terms of Service, policies, and applicable local regulations.

By using Enso Connect, you acknowledge that it is your responsibility to ensure compliance with all applicable Airbnb requirements. Enso Connect provides tools to support automation, guest communication, access, and verification, but our partnership with Airbnb is centered around data security, privacy compliance, and platform integration – not operational compliance.

⚠️ Disclaimer: The guidance provided here is for informational purposes only and should not be considered legal advice. While we’ve done our best to interpret Airbnb’s recent policy updates accurately, we encourage you to consult Airbnb’s official resources or your legal advisor for guidance specific to your jurisdiction and property type. Enso Connect is actively in discussions with Airbnb to provide additional clarity on any questions you might have about these recent policy changes.